Oddfellows Hall & St Clements
Oddfellows Health Centre, Dell Road, Grays, Essex, RM17 5JYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Oddfellows Hall & St Clements.
Reviews
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
I did a consort on line and had a call back in 24 hours, I was then seen that day! Great service, thank you
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our services. We are thrilled to hear that your econsult submission resulted in a prompt call back within 24 hours and that you were seen on the same day. Your kind words mean a lot to us, and we truly appreciate your feedback. It's great to know that our econsult service is valued and working effectively for our patients. I will make sure to share your positive comments with our dedicated staff – they will be delighted to hear that their efforts are making a positive impact. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you once again for choosing us for your healthcare needs. Kind regards, Luljeta Maliqi Practice Manager
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
The reply for econsult was fast, appointment arrangement were done quickly, patient has been seen and treatment prescribed. Thanks
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 11 January 2024
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
-
Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
I have left kind of complaints previously due to booking procedures and attitude of person who booked my appointment but after that I received phone calls about my complaint deserve 5 star she called to discuss my concern and agin follow on call ti ask how I am getting on definitely deserve 5star+
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear patient, thank you for your feedback. We're delighted to hear about the positive follow-up calls you received. We're committed to addressing concerns and ensuring a positive experience for our patients. Your 5-star rating means a lot to us, and we're here to provide excellent care. Thank you - Luljeta Maliqi Practice Manager
Provided by Working Feedback
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
The overall experience with this practice has changed for the better over the last year staff are helpful, friendly and informative, I feel valued and looked after
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
No problem making an appointment. Seen few minutes before appointment time so no waitng. Phlebotomist always efficient and friendly. Thank you.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you for sharing your positive experience. We're thrilled to hear that your appointment scheduling was seamless, and you were seen promptly. Our team values efficiency and friendliness, and we're glad the phlebotomist met your expectations. Your feedback is truly appreciated, and we're here for any future healthcare needs you may have. Kind regards, Luljeta Maliqi Practice manager
-
Review titled My experience
Rated 5 stars out of 5
by Benedict E - Posted on 04 December 2023
The entire staff is very receptive and polite. They greet you with a warm and friendly smile and ask how you feel. Even a telephone call by the GPs is very reassuring and gives a sense of belonging because they care.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 05 December 2023
Dear Benedict, Thank you for sharing your positive experience, your feedback is hugely appreciated and will be warmly received by the whole team. I will make sure your comments are passed on, which I am certain will be motivational. Thank you again for taking the time to spread some good news, much appreciated. Best Regards Sharon Hogarth, Managing Partner and Director
-
Review titled My experience
Rated 5 stars out of 5
by Keith P - Posted on 16 December 2023
Helpful operator willing to give further guidance on computer booking process. Understood my needs of speaking to a doctor.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Keith, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
Turned up 7.30 am, the lady unlocking was polite helpfull and respectfull.thankyou ,pitty some of your telephone staff was as polite didnt get her name but thanks
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about the polite receptionist who unlocked the surgery door at 7:30. Your positive recognition motivates us to maintain high standards of service. We also acknowledge your feedback regarding the telephone staff and assure you that we take all comments seriously. We're committed to continuous improvement and will address this to enhance the overall patient experience. Your 5-star rating is truly appreciated, and we're grateful for your valuable input. If there's anything specific, you'd like us to address or improve, please don't hesitate to let us know. Kind regards, Luljeta Maliqi Practice Manager
-
Review titled My experience
Rated 2 stars out of 5
by Lorraine C - Posted on 10 November 2023
The telephone reception was very poor and after 2 calls I still do not fully understand my blood results. I now have to wait until the 21st November for someone else to explain them to me. I do not consider this good enough.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Lorraine, We sincerely apologise for the challenges you experienced with our telephone service and the difficulty in understanding your blood results. Your feedback is crucial, and we regret any inconvenience caused. We understand the urgency of your situation and share your concern. We're actively reviewing our processes to ensure a timelier response. Please know that we take your comments seriously, and we're committed to addressing and improving the aspects you've highlighted. To expedite assistance with your blood results, we'll do our best to arrange an earlier explanation or explore alternative solutions. Please do not hesitate to contact myself or someone from our team at your earliest convenience. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution. Kind regards, Luljeta Maliqi Practice Manager
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
I had an early call from doctor which went very smoothly, drugs were prescribed and a question of mine was answered and dealt with, first by Doctor and then phone follow up by reception staff. Very satisfied, but then I usually am. Staff are very efficient, and very helpful and friendly.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 07 November 2023
Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Sharon Hogarth Managing Partner
Provided by Working Feedback