Oddfellows Hall & St Clements - Ratings and reviews
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I am only too happy to be a patient at Oddfellow GP Practice. Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider. This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you so much for your heartfelt feedback! We're genuinely grateful for your kind words and thrilled to know that your experiences at Oddfellows GP practice have consistently been exceptional. Your recognition of our prompt response to eConsults and the caring and efficient nature of our receptionist staff and clinicians means a lot to us. We take great pride in going above and beyond for our patients, and your recommendation is the highest compliment. Your well-being is our priority, and we're thankful for the trust you place in our healthcare team. If you ever have further needs or questions, we're here for you. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was quite surprised to be number 2 in the queue @ just 8:06am when l called to book an appointment. I am hoping this is the norm and not just an exception as l rarely call to see a GP. No issues with the service i received on the day.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear patient, Thank you for your positive feedback! We're pleased to hear that you had a smooth experience booking an appointment and were pleasantly surprised to be second in the queue at 8:06 am. Our new telephone system, implemented in August based on patient feedback, aims to enhance accessibility. Additionally, our eConsult service introduced in April last year for non-urgent appointments has significantly improved patient access. We appreciate your kind words and value your ongoing support for our services. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Tried to do the e consultation wasnt very successful i manage to get a appointment in the end and felt like what i wanted which was a blood test form. Was given it. But was told it might be months before i get an appointment.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you for providing feedback on your experience, and I'm sorry to hear about the challenges you faced. I appreciate your patience and want to apologise for any confusion. I noticed you mentioned that it might take months for an appointment. Could you kindly clarify if you were referring to an appointment for the blood test itself or an appointment with a GP? We aim to provide timely services and understanding this distinction will help us address your concerns more effectively. Additionally, we have blood test appointments available at our surgery, as well as opportunities through our PCN for scheduled blood tests. For your convenience, there is also a walk-in blood test clinic at Thurrock Community Hospital every day. If you need more information or assistance, please feel free to visit our surgery or contact our care navigators. Your feedback is crucial, and we want to ensure your experience improves. Thank you for bringing this to our attention. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Phone call answered quickly, and I was given an appointment for the next day, as I felt very unwell. It was a bacterial chest infection
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you for sharing your positive experience! We're glad to hear that your phone call was answered promptly, and we could schedule an appointment for you the next day. Swift access to care is crucial, and we're pleased we could assist with your bacterial chest infection. If you have any further concerns or need additional support, please don't hesitate to reach out. Your well-being is our priority, and we appreciate your positive feedback. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I was in and out as quick as possible . My appointment was on time ( no waiting ) Nurse was very nice , friendly and took my bloods with no problem at all .
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you for sharing your positive experience! We're pleased to hear that your appointment was efficient and on time, allowing you to be in and out quickly. It's wonderful to know that the nurse was nice, friendly, and proficient in taking your bloods without any issues. Providing a seamless and comfortable experience for our patients is our goal, and we appreciate your kind feedback. If you have any further needs or concerns, please don't hesitate to reach out. Your well-being is important to us. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Cislin A - Posted on 22 December 2023
Your physiotherapist listened to me describe debilitating and excruciating pain that I have been experiencing for over a year now which unfortunately is getting worse as the days go on. There is no respite and it affects greatly my right hand fingers and wrists. I am on extremely high pain medications to no avail. I have asked for steroid injection to see if they can help me with the pain swelling and constant aching. The physio made a referral as we were speaking awaiting dialogue to get an appointment date for steroid injection.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Cislin, Thank you for sharing your experience. We're sorry to hear about the persistent pain you've been facing, and we appreciate you bringing it to our attention. It's commendable that our physiotherapist actively listened to your concerns and promptly initiated a referral for steroid injections. We understand the importance of finding relief from pain and swelling. Please know that we're committed to supporting you through this process, and we hope the upcoming appointment provides the relief you seek. If you have any further questions or concerns, please feel free to reach out. Your well-being is our priority. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
It was great I call my GP had a telephone appointment which determined I needed a face to face and I was seen the next day.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Neil A - Posted on 08 December 2023
I asked for an insulin pump and was told I would be referred to the diabetic nurse at orsett, later on that day I got an appointment for February
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Neil, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
Appointments alway gone by 8.10 when you phone to make an appointment.staff friendly and try there best need more appointment to see a GP.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you for sharing your feedback, and I apologise for any inconvenience you've experienced regarding appointment availability. Your comments about our friendly staff are appreciated. I understand your concern about the 8.10 am appointment situation. To provide more accessible options, I recommend exploring our econsult service, allowing you to submit your concerns at any time, with a response guaranteed within 48 hours. This might offer a more convenient alternative, avoiding the rush at 8 am. We appreciate your understanding, and please note that we go beyond the national average in providing GP appointments. Additionally, our sister surgery can offer appointments on the same day if that better suits your needs. If there's anything more we can do to enhance your experience or if you have specific preferences for appointment times, please let us know. We're here to assist. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Christine C - Posted on 04 December 2023
I was booked In quick and the lovely GP identify my gut problem I’ve had for three years as pancreatitis and was was very quickly booked in for a CT scan
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Christine, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to the clinician you saw, hugely appreciated . Luljeta Maliqi, Practice Manager
Provided by Working Feedback