Observatory Medical Practice - Ratings and reviews
Reviews
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Review titled fantastic response
Rated 5 stars out of 5
by Susan Elizabeth Bateman - Posted on 30 April 2024
Thank you so much for responding to my request for advice on whether to go to A and E today. I was really anxious because either a long journey or a long wait can be off putting. The receptionist very kindly offered to ask a nurse to look at my injury. The nurse who examined my swollen thumb was so kind, and her advice has worked really well. My thumb is much better already. Thank you so much!
Visited April 2024
Review titled Observatory Medical Practice
Replied on 30 April 2024
Hello Susan Many thanks for sparing the time to write this kind post, which I have shared with the staff. These things are always greatly appreciated Regards Jon Frank Practice Manager
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Review titled Thank you
Rated 4 stars out of 5
by Sarah Wheatley - Posted on 08 March 2024
Thank you - dr grey I think it was - who authorised my repeat prescription at such short notice today. I have my medicine and I’m hugely grateful
Visited March 2024
Review titled Observatory Medical Practice
Replied on 11 March 2024
Hello Sarah Thanks for taking the time to post this review which I will share with Dr Gray and the rest of the team. These things are always greatly appreciated.... Regard Jon Frank Practice Manager
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
I had a specific request and the receptionist was helpful in facilitating me. The doctor then prescribed the correct medicine, putting my mind at rest re the issue I had come to the practice to have checked out.
Visited February 2024
Review titled Observatory Medical Practice
Replied on 20 February 2024
Many thanks for taking the time to write this review, which I will share with the team. These things are always greatly appreciated. Regards Jon Frank Practice Manager
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Review titled Outstanding Care From My GP
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
My GP has always shown me the most incredible support, compassion, kindness and understanding. The practice overall is outstanding but I'm disappointed by the lack of professionalism that I noticed during my visit yesterday afternoon. While waiting for my GP to call me in for my Consultation, I noticed a slightly sarcastic note stuck to the wall high above the check in screen. It read something along the lines of "Please can we kindly ask patients to use the wonderful check in screen thing" Apart from the fact that you can only see this sign once you're already sat down in the waiting area due to it being stuck so high up on the wall, I found the wording really unprofessional. I would advise rewording the sign and putting it at eye level and possibly put it in a free standing sign in front of the reception desk for more impact. I would have used the "Wonderful check in screen thing" if it wasn't for the fact I was over an hour early and your machine won't actually allow me to check in when your more then 30 minutes before your appointment.
Visited December 2023
Review titled Observatory Medical Practice
Replied on 18 December 2023
Hello I am Jon Frank, the practice manager at Observatory and I am sorry to hear that you found the sign above the patient check in screen to be unprofessional. I will speak to the Observatory Signage Department to report your observations and suggest that they try harder next time. The check in system works by date of birth and so to reduce the chance of multiple patients with the same date of birth checking in around the same time, has the "window" set at 30 minutes. Your sincerely, Jon Frank
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Review titled Visit our he Doc
Rated 5 stars out of 5
by Andy wilson - Posted on 13 December 2023
From booking my appointment to seeing the Doctor it was first class, when you think of all the pressure the NHS is under they still care and treat you like a human, with care and dignity
Visited December 2023
Review titled Observatory Medical Practice
Replied on 15 December 2023
Hello Andy Many thanks for sparing the time to write this review, which I will share with all the staff. These things are always hugely appreciated. Best regards Jon Frank Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Maria Hughes - Posted on 31 August 2023
I feel very privileged to be part of a listening and compassionate practice who have dealt with any of my medical problems speedily and efficiently It is hard having mental problems but I feel it is a safe space to address my concerns and find all the staff both friendly and understandin
Visited August 2023
Review titled Observatory Medical Practice
Replied on 01 September 2023
Hello Maria I am Jon Frank the practice manager at Observatory and I just wanted to thank you for sparing the time to write this review. This sort of feedback is always greatly appreciated and will be shared with all the team. I hope we can continue to help you for many years to come Regards Jon Frank
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
I’ve always had good treatment and advice here; really appreciate their care and although they are busy, it’s simple to use the NHS app to book an appointment.
Visited July 2023
Review titled Observatory Medical Practice
Replied on 19 July 2023
Hi I am Jon Frank the practice manager at Observatory and I would like to thank you for sparing the time to write this review, which I will share with the team. It's the second one we've had today ! These things are always hugely appreciated. Best regards Jon Frank
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Review titled Kindness and attention to detail
Rated 5 stars out of 5
by Sharon Woodward - Posted on 19 July 2023
Burnout is truly dreadful leaving me feeling. Exhausted and vulnerable. The GPs showed kindness, consideration and were extremely helpful and supportive.
Visited July 2023
Review titled Observatory Medical Practice
Replied on 19 July 2023
Hello Sharon I am Jon Frank, the practice manager at Observatory and I would just like to thank you for spending the time to write your review which I will share with the GP and the team. These things are always hugely appreciated. Best regards Jon Frank
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Review titled Great practice
Rated 5 stars out of 5
by Christine Marshall - Posted on 12 July 2023
The general practitioner was Competent professional friendly I would definitely recommend the Jericho health center. I feel they look after us
Visited July 2023
Review titled Observatory Medical Practice
Replied on 14 July 2023
Hello Christine I am Jon Frank, the practice manager at Observatory and I would just like to thank you for sparing the time to write this review which I am sharing with the staff. These things are always greatly appreciated. Best regards Jon Frank
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Review titled Unnecessary barriers to care
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2023
I am a man of over 60 and wanted to arrange some routine blood tests appropriate for my age. My previous surgery had proactively contacted me for this reason. However I'm now registered with Observatory Practice, and when I sent them an e-consult to ask for the same tests, they wanted instead to arrange a phone call with a doctor. I arranged this, but they then cancelled it because of a staffing issue and asked me to go through the whole process again. All a totally unnecessary waste of time!
Visited May 2023
Review titled Observatory Medical Practice
Replied on 10 July 2023
Hello I am Jon Frank, the practice manager at Observatory. I am sorry that you felt that we let you down though from the details you have given me, this is the correct procedure. Patients cannot just book themselves in for a blood test - they need to discuss it with a GP first so the GP can add the request on to the system with the correct tests. The only exception to this is if the patient is on a recall list and has a diary reminder in place but I do not have your details so cannot check if this was the case. I am sorry that the appointment with the GP had to be cancelled, but like any organisation, people do sometimes get sick, and there is nothing we can do about this. If you think that you should be on a recall list please email the practice email address two.jericho@nhs.net so that we can look into this. Regards Jon Frank