Nuffield House Health Centre
Nuffield House Surgery, The Stow, Harlow, Essex, CM20 3AXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nuffield House Health Centre.
Reviews
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Review titled Helpful and proactive
Rated 5 stars out of 5
by C Riley - Posted on 28 December 2023
I came in for an ECG with a nurse on 21/12/23 and my experience was brilliant. They were on time, calmed any nerves and were extremely knowledgeable about what potential causes for an elevated heart rate may be. We discussed various potential causes and proactively sought to resolve and find a solution which was extremely useful for me. The service was the upmost friendly and calming experience. Cannot thank the individual enough for helping me. I came away from my appointment with confidence we would find a resolution which is ultimately all anyone wants from an appointment.
Visited December 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the nursing team. Kind regards Nuffield House.
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
Feeling very frustrated with this doctors surgery over the past year. Constantly having to chase for results and given wrong information. I was booked in for 8 week jabs for my daughter and waited an hour, when I was finally seen they didn’t have the medication needed and I was never called to get an appointment. Turned up to her 12 week jabs, got here early to be seen and the receptionist hadn’t checked me in. So again I’ve waited another 45min with now several people infront of me. The receptionist said I’ll have to just wait no empathy or apology. Utterly useless.
Visited November 2023
Nuffield House Health Centre has not yet replied.
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Review titled Great Practice and Amazing Reception Staff !
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I had an appointment today at Nuffield House Surgery, and while sitting waiting for my time, something really touched my heart and made me realise that there are still such lovely, kind and caring people out there. (Head receptionist) had really given her passion and full care in to her role while providing such professional but at the same time caring, friendly and supportive manner to every single patient that walked through that door. Watching her warmed my heart. I had a miscarriage and have mild depression due to this and seeing all this warm and caring role from the beautiful Reception staff had really brightened my day and left tears in my eyes. I really needed to see this as for such a long time I have not seen people like herself out here. How pleasantly she dealt with my queries was amusing for me to see which I really needed. This feedback is all from my heart to her and I thank her a million for making me feel in this way which I needed for such long time. We visit our GP practices for a remedy to heal our health matters, whether this is mentally or physically but seeing such love and care as soon as you walk through that door does really create a therapeutic atmosphere and this is more valuable than a prescribed medicine. This was for me today as the lovely receptionist provided beautiful care and her passion for her duty was more valuable and curing.
Visited November 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the whole team. Kind regards Nuffield House.
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Review titled Great practice ever !
Rated 5 stars out of 5
by Ozturk - Posted on 29 November 2023
I had an appointment today at Nuffield House Surgery, and while sitting waiting for my time, something really touched my heart and made me realise that there are still such lovely, kind and caring people out there. ‘Head receptionist’ had really given her passion and full care in to her role while providing such professional but at the same time caring, friendly and supportive manner to every single patient that walked through that door. Watching her warmed my heart. I had a miscarriage and have mild depression due to this and seeing all this warm and caring role from the lovely receptionist had really brightened my day and left tears in my eyes. I really needed to see this as for such a long time I have not seen people like herself out here. How pleasantly she dealt with my queries was amusing for me to see which I really needed. This feedback is all from my heart to her and I thank her a million for making me feel in this way which I needed for such long time. We visit our GP practices for a remedy to heal our health matters, whether this is mentally or physically but seeing such love and care as soon as you walk through that door does really create a therapeutic atmosphere and this is more valuable than a prescribed medicine. This was for me today as the receptionists beautiful care and her passion for her duty was more valuable and curing.
Visited November 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the whole team. Kind regards Nuffield House.
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Review titled Experience depends on who answers your call
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
I cannot predict being ill beforehand (I am not a psychic) so I miss out on the online pre-bookable appointments. I stay on the phone at 8am and get cut off multiple times as the new system says they are too busy and cut. There is no holding system like there used to be. When you do a callback option, it rings once and cuts you off. Finally if you are lucky and you get through, all appointments are taken and you are told to call 111 or go A and E. Not all symptoms require that which is wasting resources. But to have the receptionist tell you how their GP is worse and this GP is better, I never asked or even complained about it. Just wanted to ask whether I needed to wait for a call from the doctor on hospital results or I was supposed to make it myself (you are damned if you do and damned it you don't). As I have had times, they claim I should have called and chased for it as they are too busy. Then she starts telling me how the phone and appointment system works, you wasted more time on the call to me than needed. You could have spoken to at least 1 maybe 2 people if you were not trying to educate me on how the GP operates. I luckily have private care so I utilise that more than NHS but hospital appointments are through NHS hence I am restricted at times. I understand there are patients that can be unkind and appreciate it is not nice for receptionists. However, not all of patients are like that and we do not need that treatment. I would rather be enjoying my life than be stuck on a queue and talking to rude people. Trust me! That said I would not say this is the worse GP surgery as there are nice people that work in reception and as doctors. It depends who is on the receiving end of your call.
Visited November 2023
Review titled Nuffield House Health Centre
Replied on 14 March 2024
Dear Anonymous. Thankyou for taking the time to leave a review. Unfortunately we can not get back to you with a reply as we have no contact details. Please contact the practice manager to discuss more details
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Review titled Unable to get a GP appointment
Rated 1 star out of 5
by S chapman - Posted on 13 September 2023
Both in our 70's, we are always unable to see a doctor in person as all appointments have gone by the time we have held on the phone for 25 mins or more. It is a poor state of affairs when we are are forced to ring 111 for a doctors appointment, at our own surgery, as my partner has been in pain and wanted advice. We have been referred in the past to other health professionals at Nuffield House who are always excellent, but there are times when you do need to see a doctor. You have a new website that states you can book an appointment in person. Tried to do this and was told you need to ring.
Visited September 2023
Nuffield House Health Centre has not yet replied.
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Review titled Receptionist today Breath of fresh air
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
Tbh, not had the best experiences a couple of receptionists at Nuffield house. But today this afternoon about 4pm, there was a lovely receptionist who not only went the extra mile but was actually kind and caring.... a breath of fresh air
Visited July 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the whole team. Kind regards Nuffield House.