Northumberland House Surgery - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I had no trouble booking an appointment, I didnt have to wait an unreasonable amount of time for an appointment. Friendly receptionist and i was seen by a lovely nurse. This is the sort of experience I am always used to at Northumberland House Surgery. Thank you!
Visited March 2024
Northumberland House Surgery has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Mrs Davis - Posted on 11 October 2023
Honestly can't praise the care & attention of all staff with some doctors & nurse going above & beyond to ease & help
Visited October 2023
Northumberland House Surgery has not yet replied.
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Review titled A joke
Rated 1 star out of 5
by Steve V - Posted on 22 May 2023
Waited nearly 1 1/2 hours to get through on phone got to position 1 only to be cut off, not the first time either. Absolutely appalling phone system
Visited May 2023
Northumberland House Surgery has not yet replied.
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Review titled Bad phone service but great GP
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
My son was recently very poorly in hospital and I felt he needed a follow up with the GP as I still had concerns. I was unable to even get through to the phone service or even get put in a queue which was quite distressing. I’m hoping this is a technical issue but I’m sure this can’t be right? I hope this gets changed back to the callback/queueing service soon! I finally managed to get an appointment through the 111 service. I wanted to thank the GP I saw for not only being so wonderful with my son but also recognising that I was also struggling due to the stress of the past few weeks and asked me if I was ok. He was very caring and reassured me that my son was on the right track. It’s this kind of empathy that makes a good clinician and I was very grateful for that. The GP I saw is a credit to the practice!
Visited February 2023
Northumberland House Surgery has not yet replied.
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Review titled Not even able to get through to appointments line
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
You currently have a phone system that cuts your patients off when they need an appointment. It simply says something along the lines of ‘your transfer to the appointments line has been unsuccessful’ How is this acceptable? I understand the system is under great demand at the moment but offering absolutely no service is surely a breach of contract? I am hopeful that it is simply technical problem, it need resolving urgently as it’s putting patients health at risk
Visited February 2023
Northumberland House Surgery has not yet replied.