North Clacton Medical Practice
Unit 5, 7 & 8, Crusader Business Park, Stephenson Road West, Clacton-on-Sea, Essex, CO15 4TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Jeannette MacDonald - Posted on 17 June 2024
I have been with this surgery over 27 years. I have never had a problem there. It is sometimes difficult to get through on the phone especially at 8am but once through reception staff are kind and helpful. Triage Nurse is helpful and understanding and will get you an appointment with a doctor if necessary. All staff including Doctors, Nurses and Phlebotamist are kind and caring. My last appointment was dealt with professionally and I came away with no worries.
Visited June 2024
Review titled North Clacton Medical Practice
Replied on 17 June 2024
Good afternoon, thank you for your kind words, it means a lot to our staff members to have a positive feedback. We will endeavour to forward your comment on to all staff at our next staff meeting. Once again thank you
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Review titled Good service
Rated 5 stars out of 5
by Steve Gray - Posted on 10 May 2024
Firstly the Nurse in room 5! I have a life saving injection every 3 months, she did it today, didn't feel a thing!, a very caring and respectful nurse. Secondly the receptionist at Crusader! Sorted out a double physio appointment for my wife without fuss and bother! It felt to me as if we really have started to care about what patients really need.
Visited May 2024
Review titled North Clacton Medical Practice
Replied on 13 May 2024
The staff well really appreciate the positive feedback. We are always trying to improve our services to ensure we delivery best patient care.
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Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
I’ve been registered at this practice since I was a baby, and I can honestly say it is the worst doctor’s surgery. You get a nice person from time to time, but overall this place can never get anything right for me. I have to have a paper prescription written for a repeat medication every month, due to a supply issue, and every month it’s a complete nightmare just to get it. Today (23/05/2024) I have had to go to both North Road Surgery and Crusader Surgery to try and collect my paper prescription, because the receptionist at North Road told me it was at Crusader, but the receptionist at Crusader told me it was at North Road. I collect my prescription and head to the pharmacy to collect, and there I’m told that my prescription paper hasn’t actually been signed!! I’m told this after the surgery has closed, so I’ll have to drive to the surgery again and attempt to get it signed, which will probably take another day. And that’s just one example. If I could move to another practice, I would, but this is the only one where I live.
Visited May 2024
Review titled North Clacton Medical Practice
Replied on 17 June 2024
To whom it may concern. We are sorry to hear that you have had a bad experience with the surgery. As you have chosen to remain anonymous we are not able to look into this matter for you. We will endeavour to investigate your experience to see how this has happened. Thank you for informing the surgery of this matter.
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Review titled Much improved surgery
Rated 5 stars out of 5
by Heidi - Posted on 01 March 2024
Since the overhaul on appointments Crusader surgery/North Road has really improved. A triage system is now in place and 100% better for getting assisted with appointment either in person or telephone call the same day. Had face to face appointment today and came away with good clear information on moving forward with medication ....I've always thought GPS are excellent here and the new appointment system is making it much more accessible to actually be seen or assisted the same day.
Visited March 2024
Review titled North Clacton Medical Practice
Replied on 13 May 2024
The staff well really appreciate the positive feedback, we will be delivered in our next staff meeting. We are always trying to improve our services to ensure we delivery best patient care.
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Review titled Worst doctors surgery ever
Rated 1 star out of 5
by Deborah Saunders - Posted on 14 March 2024
My sister and her children are registered at Crusader Surgery, Clacton. I have been asked to contact the surgery on behalf of my sister as she works at a school and is not allowed access to her phone to book appointments or other services. The line is busy from 8am and takes hours for anyone to answer, then you can’t book an appointment in advance. Rarely can you get an appointment on the day. Basically it’s practically impossible to get an appointment. There is no provision for full time workers to get an appointment out of business hours. I could go on and on about the absolute shambles of a surgery. It makes my blood boil every time I need to phone them for my sister. Thank goodness this surgery is not mine. I would not recommend this surgery. Dreadful place.
Visited March 2024
Review titled North Clacton Medical Practice
Replied on 14 March 2024
Good Morning, we are always working towards easy accessibility for patients to access the surgery. The other form of contacting the surgery to arrange an appointment is visiting our website ncmghealth.co.uk/dashboard you can request an appointment at the time the suits. It is monitored 3 times a day. Most workers use this system to request medication, appointments and any queries. Hope this will make your accessibility easier for the future.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I am extremely impressed with the measures the surgery are putting in place to make it easier for us to get appointments. I recently called and spoke to a triage nurse who was extremely helpful, it prevented me making an unnecessary appointment.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 20 November 2023
Thank you for taking the time to write something on the NHS website. All the team really appreciate your feedback. It is very much appreciated.
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Review titled Lovely staff
Rated 5 stars out of 5
by Rosie McWilliam - Posted on 15 November 2023
Everyone is always helpful, always willing to help and go above and beyond. I go here quite often with two children and never have any problems.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 15 November 2023
Good evening, thank you for taking the time to place your comment on this website. It is really appreciated. This really does boost the staffs morale.
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Review titled Great improvement
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
The surgery have adapted a new triage system which enables same day appointments. Great service from booking appointment, getting a call from triage nurse and being booked with correct clinican.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 13 May 2024
The staff well really appreciate the positive feedback, we will be delivered in our next staff meeting. We are always trying to improve our services to ensure we delivery best patient care.
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Review titled Much improved
Rated 4 stars out of 5
by Khakibrain - Posted on 02 November 2023
It seems that the North Clacton Medical Group are striving to improve the service they provide. My recent visit was everything I would expect of a professional caring service. Much improved on my past experience of this group, hope the improvements continue. Additionally, there seemed to be an increased focus on punctuality. In the past, I had experienced excessive delays and had to spend an unreasonable amount of time waiting to be seen by a healthcare professional. However, on this visit, I was pleasantly surprised by the minimal waiting time. As soon as I checked in, I was promptly called in and attended to by a friendly and attentive nurse. The medical staff themselves appeared to be more engaged and proactive. The doctors and nurses took the time to listen attentively to my concerns, addressing each of them in a compassionate and professional manner. They exhibited a genuine interest in my well-being, ensuring that all my questions were answered and providing thorough explanations. This level of personalized care made me feel valued as a patient and reassured me that my health was in good hands. Another improvement I noticed was the incorporation of advanced technology and updated medical equipment. This not only enhanced the accuracy of diagnostic tests but also increased the efficiency of the entire process. The medical group's commitment to staying up-to-date with the latest advancements in healthcare technology is commendable and clearly reflected in the improved service. Reflecting on my past experiences with the North Clacton Medical Group, it is evident that they have made significant strides towards providing a better service. The efforts they have put into revamping their facilities, ensuring punctuality, enhancing staff-patient interactions, and incorporating modern technology have not gone unnoticed. I genuinely hope that these improvements will continue and that the medical group remains committed to delivering exceptional healthcare to their patients. By striving for continual growth and listening to patient feedback, they have the potential to become a benchmark in the industry, setting an example for other medical groups to follow. In conclusion, my recent visit to the North Clacton Medical Group was an extraordinary experience. From the moment I entered the facility, I could see the tangible improvements they have made to enhance their service. It is evident that they are striving to provide a professional and caring service, and I sincerely hope that their commitment to improvement continues in the future.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 13 November 2023
Good Evening Khakibrain . Thank you for taking the time to place a comment on the NHS website, the surgery really appreciates it. Thank you so much for your comment. It really does make a lot of difference to staff morale.
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
I am very impressed with the new triage system, was able to get through the surgery very quickly and the staff I spoke to over the phone was extremely helpful and friendly. I was called back by a lovely nurse within 15 minutes. The nurse was very compassionate and took time to answer all of my questions.
Visited November 2023
Review titled North Clacton Medical Practice
Replied on 20 November 2023
Thank you for taking the time to write something on the NHS website. All the team really appreciate your feedback. It is very much appreciated.