Newport Pagnell Med.Ctr.
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 2 weeks no appointments
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2025
I have tried repeatedly at different times during the days (over the past three weeks) to get an appointment with the npmc online system and my NHS app as recommended. It has been a total waste of my time as the system in both areas has shown “Temporarily unavailable” continuously. The breakdown of confidence in npmc and this system over the years of using it reflects a notable reluctance of the management to improve this service which itself shows incompetence and a underlying disregard for patients. It is to coin a phrase “disgraceful”.
Visited May 2025
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Infuriating
Rated 2 stars out of 5
by Nigel B - Posted on 28 April 2025
Did a repeat prescription last week and got confirmation. Went to the chemist today to collect, to find they have not got it. I checked online, and the ordered items have all "Need review, contact GP against them. The surgery online system is off yet again, the phone system is full so I cannot get hold of anyone to find out what is going on. Only way to sort this out is to drive back to Newport Pagnell. Does not do the blood pressure any good!
Visited April 2025
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Wasted Time
Rated 1 star out of 5
by Sue Goldney - Posted on 14 March 2025
My husband submitted a request on Wednesday 12 March only to get a message on Thursday afternoon to tell him no appointments available telling him to resubmit request in a few days. Why waste of staff time and our repeating same request why not just hold it until appointment released which message said is everyday. I suppose it gave good stat result for prompt response but gave no answer
Visited March 2025
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Incompetent
Rated 2 stars out of 5
by Steve pye - Posted on 20 March 2025
My partner is on anti smoking medication and nurse sent request through on 13th of March for more medication!went to surgery on 20th to be told they haven’t processed the request!! Thought NHS were supporting giving up smoking !! Incompetent!!!
Visited March 2025
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Completely lost faith in this practice!
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2025
I requested a repeat prescription on the 25/02/25 to be ignored for 8 days! I rang the practice to be told it is at capacity and call later. I then went into the practice on 28/02/25 to be told they can’t do anything as I needed a medication review, even after telling them I have now ran out of vital medication! That now brings us to today (5/03/25) I visited the doctors surgery again and spoke to a receptionist who to be honest did her best to help me! But to find out that they had then issued me the wrong prescription on 5/03/25 after waiting 8 days even though it’s supposed to be a 72hour wait? And then to be told to accept the wrong prescription and pay for a second one when they correct it?! I refused and I am now back to waiting for my correct prescription and being told to wait. Absolute joke!!!
Visited March 2025
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Very Helpful service on Friday evening.
Rated 3 stars out of 5
by vicki marsh - Posted on 01 February 2025
The receptionist at our local surgery on Friday the 2nd Feb at 4.30pm, was extremely helpful and spent a lot of time sorting out my problem, this resulted in a doctor giving me a very prompt phone call which enabled me to get a prescription for the weekend. Many Thanks
Visited February 2025
Review titled Newport Pagnell Med.Ctr.
Replied on 03 February 2025
Hi Vicki Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Great urgent care support
Rated 4 stars out of 5
by Natalia Thompson - Posted on 17 January 2025
My son, 12, was offered appointments on the same day and was seen on time. The urgent care team clinician was friendly, polite and professional, and treated my son and me with utmost respect. I am very impressed how knowledgeable, calm and empathic he was! Thank you so much!
Visited January 2025
Review titled Newport Pagnell Med.Ctr.
Replied on 03 February 2025
Dear Natalie Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Awful practice!
Rated 1 star out of 5
by Megan - Posted on 02 January 2025
I went with a really bad chesty cough…to be told I’m overweight and have acid reflux. I tried to dispute this as I’ve suffered with acid reflux in the past and I am appalled I was not listened too. I’ve found this practice insufferable for years, to the point I didn’t get help in the past because I have no faith in them. I have become septic in the past due to not trusting them and today’s experience has finalised why I believe this practice is awful! I will now have to go get a second opinion on this. I was told it was acid reflux but I should take myself to the hospital and ask for a chest xray? Well why if my chest is clear? He made no effort and I did not feel cared for or listened to.
Visited January 2025
Review titled Newport Pagnell Med.Ctr.
Replied on 03 February 2025
Hi Megan Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion, if you would like us to look into this further please contact the surgery via email - blmkicb.npmcmail@nhs.net. We welcome the opportunity to review where things haven't worked so well to see if we can improve our services in any way. Fazilat Shivji Services Support Manager
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Review titled Unhelpfull staff.
Rated 1 star out of 5
by Jay Coyle - Posted on 08 January 2025
I had a stitch in my hand that hadn't dissolved after an operation 3 months ago. I booked an appointment to have it pulled out. The nurse took one look and said "I can't do anything as it would be classed as a procedure, and I'm not covered to do procedures". A nurse not covered to pull a stitch out? It's almost laughable. Terrible service, this medical centre needs a serious overhaul, and a starting point would be with staff who have absolutely no interest in doing their jobs.
Visited January 2025
Review titled Newport Pagnell Med.Ctr.
Replied on 03 February 2025
Dear Jay Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion, if you would like us to look into this further please contact the surgery via email - blmkicb.npmcmail@nhs.net. We welcome the opportunity to review where things haven't worked so well to see if we can improve our services in any way. Fazilat Shivji Services Support Manager
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Review titled A waste of my taxes!
Rated 1 star out of 5
by Mrs Nelson - Posted on 12 November 2024
Completely ridiculous system to attempt to get medical aid! Especially when we're been bled dry through taxes, only to not be able to access care when needed!! Absolutely disgraceful! So we have to spend time either being in a ridiculously long phone queue or use accurex only to be sent a message back (which patients cannot reply to) stating there's no appointments left and/or seek private health care. Outrageous!!
Visited November 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 03 February 2025
Dear Mrs Nelson Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion, if you would like us to look into this further please contact the surgery via email - blmkicb.npmcmail@nhs.net. We welcome the opportunity to review where things haven't worked so well to see if we can improve our services in any way. Fazilat Shivji Services Support Manager