New River Health
St Mary's Courtyard, Church Street, Ware, SG12 9EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Phillip Gill - Posted on 29 June 2023
I was called while driving at 14:22 29/06/2023 twenty five minutes later when I arrived home, I called back only to find the surgery closed for staff. I found last week I may have tumour so thinking about this all week and thinking this is why surgery called how do you think I feel about the service they are offering. I have to now wait another 3 hours till they reopen. Get the training done out of hours when it does not affect patients. Now I’ll ring dead on 17:30 and be in 30 long queue. Also second timed I’ve complained about the service there lately and nothing came of that, as will happen again with this.
Visited June 2023
Review titled New River Health
Replied on 25 July 2023
Dear Mr Gill I am sorry to hear that you called back on a day that our phone lines were closed in the afternoon for training. The voicemail should have explained this and your would have been prepared to have called back after 5.30. It is not just our surgery that is closed on this occasion, the training events cover all GP surgeries in the East Herts area. I agree when you are trying to get through to speak a GP this can be frustrating. We have advertised the future closing dates on our website. I will take your suggestion of doing this training events outside of core GP hours with our Integrated Commissioning Board. I can see that we have contacted you regarding your bloods and the GP has referred you to the hospital and you should have got an appointment by now. I cannot see that you have complained previously, but not sure if you did this via email or paper. We do usually respond within 28 days of a patient making a complaint
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Review titled A GP who listens and provides the best care
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I visited my GP today at New River Health and am once again impressed with the level of care provided by my Doctor. I believe that she only works on certain days so I do sometimes need to wait a bit longer for an appointment but the quality of the service and consideration she provides is outstanding. This is the nhs at its best. - thank you
Visited May 2023
Review titled New River Health
Replied on 18 May 2023
Many thanks for your positive review. It would be nice to feed this back to the GP concerned by you have left an anonymous post. If you could maybe email the surgery or contact us we can pass this on to her personally
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Review titled Very Caring Surgery
Rated 5 stars out of 5
by Satisfied Patient - Posted on 05 May 2023
I was concerned registering here as some negative past reviews (although better more recently). I must say the staff in Ware were wonderful when I went in. They helped sort out my online app and helped me book an appointment. They were so friendly and patient with me. The doctor I saw was also very thorough and he looked through my past history and made some suggestions that have helped. I have no hesitation in recommending them.
Visited April 2023
Review titled New River Health
Replied on 09 May 2023
Many thanks for your positive review. I will pass your comments onto our staff who on the whole do a really great job, sometimes under challenging circumstances.
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Review titled Caring service
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
I called the surgery very distressed and the receptionist was extremely caring and empathetic. She referred me to there social care worker who contacted me quickly and was able to help. I felt so pleased I had dealt with a human and not a robot.
Visited April 2023
Review titled New River Health
Replied on 02 May 2023
Many thanks for your feedback and we very much appreciate your positive comments about both our reception and social prescribing staff. We share both positive and negative feedback with our whole practice team and will make them aware of your experience
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Review titled Good location clean practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2023
Very helpful doctor took time to listen. Quick check in service. Saw doctor about 10 minutes passed appointment time but received the help and advice I needed
Visited March 2023
Review titled New River Health
Replied on 27 March 2023
Many thanks for your positive comments, it is really appreciated by all staff at New River Health. We are about to initiate a positive comments board across both surgeries and will be adding yours to this.
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Review titled Speedy response
Rated 5 stars out of 5
by Peter Westgate - Posted on 29 March 2023
I saw a doctor within a day about a rash on my arm that I had been treating myself. Doctor discussed possible causes and prescribed treatment. Very happy with service provided.
Visited March 2023
Review titled New River Health
Replied on 29 March 2023
Many thanks for your feedback. We are pleased to hear that your experience was a positive one and this will be feedback to staff both clinical and reception
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Is there anyone at New River Health?? I need an appointment, had issues with getting appointment via website. Tried phoning, on phone for 10 minutes after selecting option 1. All I got was music. Totally disgusting & I feel totally helpless & without a GP. Do they exist any more.
Visited January 2023
Review titled New River Health
Replied on 13 January 2023
Dear Patient We are sorry to hear of your experience in trying to contact us. Due to unprecedented demand we are aware that patients are waiting for longer periods to get through to us by telephone. You may find it easier to contact us using eConsult for non urgent matters. This option is available on our website. I do hope that you have managed to obtain the help you require but if not, please do contact us again so that we can discuss your issues. Management Team - New River Health
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Review titled Helpful and prompt advice
Rated 4 stars out of 5
by Susan Morris - Posted on 29 January 2023
Phoned mid week to ask for apt ref unknown issues with breathing/heart palpitations/raised pulse and near collapse after exertion a couple of times . Within a few days had seen a nurse at the surgery, seen an out of hours doctor and then a paramedic re another topic (skin rash). Now I've had a blood test and awaiting cardio apt at local hospital. Very reassuring. As I'm someone who does not like to use the surgery unless I have to this did seem to be an easy process which I had been dreading before calling.
Visited January 2023
Review titled New River Health
Replied on 30 January 2023
Many thanks for review. It is encouraging to see such a positive response in an industry where the majority of feedback is negative. I will pass this onto the GPs and staff
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Review titled Wel done NHS
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
When I contacted Castlegate Surgery after Christmas I received excellent and fast service with a quick referal to the Lister Hospital which resulted in a potentially worrying condition being sorted out within 9 days.
Visited December 2022
New River Health has not yet replied.
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Review titled Great practice - been with them for almost 50 years
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
My husband had one or two worrying health concerns and contacted the practice online. An e consultation was arranged and then blood tests were recommended. It was easy to book an appointment at Hertford within a couple of days. The results were available online but one was inconclusive, so a further test was arranged and that result was available within a couple of days. All within normal tolerances so the concerns were addressed efficiently with a comment to repeat the tests in twelve months time unless there is another concern or change before then.
Visited November 2022
New River Health has not yet replied.