Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nene Valley and Hodgson Medical Practice.
Reviews
-
Review titled Very thorough Doctor
Rated 4 stars out of 5
by Susan Keily - Posted on 17 May 2024
I had a phone call as requested , the Dr I spoke to booked me in the same day for an appointment I felt he was very thorough, friendly and a likeable Dr
Visited May 2024
Nene Valley and Hodgson Medical Practice has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Lisa - Posted on 09 May 2024
Given the NHS is under immense pressure at the moment with appointments, I still highly rate this surgery as one of the best in Peterborough. Although an appointment isn’t always guaranteed, usually due to me being too slow, I always get an appointment around the time I need it. I managed to speak to a GP today via text service, which was incredibly useful for someone who works full time while navigating a school run. The GP was very thorough, but kind and despite being via text it still felt very personal and tailored to me. I really appreciated this today.
Visited May 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 10 May 2024
Dear Lisa, thank you for taking the time to post a review about our service. I am glad to hear of your positive experience with our system, and that your needs were met. I will share your kind words with the team as they all work incredibly hard in what are sometimes challenging situations. Thank you, Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Best practice I even been too
Rated 5 stars out of 5
by Sandra - Posted on 07 May 2024
Very friendly staff,very polite and helpful,always feel treated well and with respect. Receiving the phone calls promptly and getting everything sorted in the same day, the doctors I spoke openly listen and they manage my circumstances promptly with no hesitation or any complications. Their response is very prompt which is my case is very beneficial as it doesn’t leave me hanging.
Visited May 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 07 May 2024
Dear Sandra, thank you for taking the time to post us a review. I am glad to read of your positive experience. We share all our reviews with the whole practice team so this one from you will definitely give the team a lift, they work so hard in what are often very challenging situations, so thank you for your words or encouragement. Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Appointment venues changed without notice. Waiting weeks for important appointments. Very unhelpful!
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear patient, sorry to read of your disappointment, if there is a particular issue you want us to investigate please send us a complaint form from our website, www.nvhmedicalpractice.co.uk and we can look into and respond to you. Thankyou Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Policies need looked at regarding HRT
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
I am currently on HRT. I have purchased an HRT yearly subscription that our MPs fought so hard in parliament to achieve for us. Yet, this surgery still hasn't revised it's policy on yearly reviews. Most other surgeries in England now require you to fill out a Review questionnaire yearly and self submit, I asked that it was looked at a year ago- but here we are a year later, with the surgery still not offering face to face appointments at a reasonable rate, and still requiring that a telephone appointment needs to be completed for a Review. For alot of front line workers this requires booking a day leave from work as the surgery can't offer an appointment time, but rather you'll be phoned any time during the day. When you're phoned, it will be by usually a male clinician who has no idea about the menopause whatsoever asking questions that every other surgery in the area asks for via a self submitted questionnaire. Furthermore, the last time a clinician reviewed this I received a text from him stating 'when I reach 50 I should contact the surgery to discuss other methods of contraception' since when was HRT a contraception! This surgery could be offering more telephone appointments to people who are requesting them by freeing up appointments if they were to review their policies. HRT also can't be on a repeat prescription so requires manual submission to request, and the request function online is only available during working hours. HRT also requires giving three monthly blood pressure readings and weight- I have in the past year taken a day off work also for this with a request to see the nurse, for that appointment to be cancelled last minute by the surgery. The whole process is stressful and every 3 months when I'm required to request HRT I dread. This shouldn't be the case and again I would ask that your policies are reviewed. I would like to add that during COVID all of the above was non existent!
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear patient, thank you for your review, yes our HRT Policy is under review currently as you quite rightly state some practices are sending out a form for patients to complete prior to medication being issued, this is exactly what we are looking at for our surgery for HRT and Contraception going forward. Many thanks, NVH Management Team.
-
Review titled Great practice
Rated 5 stars out of 5
by Annette Smith-Hooke - Posted on 30 April 2024
) such a good doctor, listening and understanding of my problems, called me on the day appointed. A new way of taking my prescription so hopefully this will work
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 May 2024
Dear Annette, thank you for your review. I am very glad to hear of your recent positive experience at the hands of one of our dedicated staff. I will pass on your kind words at our next weekly clinical meeting as the team work so hard every day, kind words will always help lift our collective spirits. Thank you, Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Caring GP
Rated 5 stars out of 5
by Janet Clark - Posted on 30 April 2024
I have a history of breast cancer but recently experienced some bone pain. I subsequently had a whole body bone scan, followed by a CT pelvis which showed worrying results. The referring GP called me into the surgery for a face to face consultation. He explained the findings of the CT fully and said that I required an MRI of my pelvis. I was very upset but he was very reassuring. Once the results of the MRI came back he contacted me by phone straight away to inform me that the MRI was clear of the Cancer diagnosis which was originally thought. He was very kind and caring.
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 May 2024
Good morning Janet, thank you for leaving us a review. I am so glad to hear of your positive outcome from your recent scans and that the Doctor who was looking after you gave you such great attention. I will pass on your words to the team as this will lift all our spirits. I wish you well and thank you again, Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Great help!
Rated 5 stars out of 5
by Amy Morris - Posted on 19 March 2024
I had a telephone consultation with a nurse practitioner and she was really helpful at getting several things started for me very quickly. Significantly better service than I feel I’ve had at a previous practice.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 March 2024
Dear Amy thank you for taking the time to post your review about your recent experience of our service. It is really good to hear that you felt our service to be significantly better than you have experienced at a previous surgery. I will ensure this feedback is passed on to our team at our weekly meeting. It is very important for them to receive some positivity as they all work so incredibly hard every day. Thank you, Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Online appointment
Rated 4 stars out of 5
by Elsa McLoughlin - Posted on 22 March 2024
Today's online service was prompt and helpful, the lady was great, helped with my daughters illness and got the medication she required
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear Elsa thank you for taking the time to post us a review I am glad to hear of your positive experience and I will share this with the hard working team. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
-
Review titled Lovely nurses!
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
The nurse i saw was friendly amd explained and prepared me beforehand. She was happy to answer my questions. Reception staff could be friendlier and more welcoming though.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for posting your review, it is good to hear of your positive experience with one of our nurses, I will also feedback your point about our reception team being friendlier and welcoming, sad to say they do on occasion get the brunt of patient frustration which can affect them. Appreciate your feedback, Nene Valley Hodgson Medical Practice Management Team.