Nene Valley and Hodgson Medical Practice - Ratings and reviews
Reviews
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Appointment venues changed without notice. Waiting weeks for important appointments. Very unhelpful!
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear patient, sorry to read of your disappointment, if there is a particular issue you want us to investigate please send us a complaint form from our website, www.nvhmedicalpractice.co.uk and we can look into and respond to you. Thankyou Nene Valley Hodgson Medical Practice Management Team.
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Review titled Policies need looked at regarding HRT
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
I am currently on HRT. I have purchased an HRT yearly subscription that our MPs fought so hard in parliament to achieve for us. Yet, this surgery still hasn't revised it's policy on yearly reviews. Most other surgeries in England now require you to fill out a Review questionnaire yearly and self submit, I asked that it was looked at a year ago- but here we are a year later, with the surgery still not offering face to face appointments at a reasonable rate, and still requiring that a telephone appointment needs to be completed for a Review. For alot of front line workers this requires booking a day leave from work as the surgery can't offer an appointment time, but rather you'll be phoned any time during the day. When you're phoned, it will be by usually a male clinician who has no idea about the menopause whatsoever asking questions that every other surgery in the area asks for via a self submitted questionnaire. Furthermore, the last time a clinician reviewed this I received a text from him stating 'when I reach 50 I should contact the surgery to discuss other methods of contraception' since when was HRT a contraception! This surgery could be offering more telephone appointments to people who are requesting them by freeing up appointments if they were to review their policies. HRT also can't be on a repeat prescription so requires manual submission to request, and the request function online is only available during working hours. HRT also requires giving three monthly blood pressure readings and weight- I have in the past year taken a day off work also for this with a request to see the nurse, for that appointment to be cancelled last minute by the surgery. The whole process is stressful and every 3 months when I'm required to request HRT I dread. This shouldn't be the case and again I would ask that your policies are reviewed. I would like to add that during COVID all of the above was non existent!
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear patient, thank you for your review, yes our HRT Policy is under review currently as you quite rightly state some practices are sending out a form for patients to complete prior to medication being issued, this is exactly what we are looking at for our surgery for HRT and Contraception going forward. Many thanks, NVH Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Annette Smith-Hooke - Posted on 30 April 2024
) such a good doctor, listening and understanding of my problems, called me on the day appointed. A new way of taking my prescription so hopefully this will work
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 May 2024
Dear Annette, thank you for your review. I am very glad to hear of your recent positive experience at the hands of one of our dedicated staff. I will pass on your kind words at our next weekly clinical meeting as the team work so hard every day, kind words will always help lift our collective spirits. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Caring GP
Rated 5 stars out of 5
by Janet Clark - Posted on 30 April 2024
I have a history of breast cancer but recently experienced some bone pain. I subsequently had a whole body bone scan, followed by a CT pelvis which showed worrying results. The referring GP called me into the surgery for a face to face consultation. He explained the findings of the CT fully and said that I required an MRI of my pelvis. I was very upset but he was very reassuring. Once the results of the MRI came back he contacted me by phone straight away to inform me that the MRI was clear of the Cancer diagnosis which was originally thought. He was very kind and caring.
Visited April 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 May 2024
Good morning Janet, thank you for leaving us a review. I am so glad to hear of your positive outcome from your recent scans and that the Doctor who was looking after you gave you such great attention. I will pass on your words to the team as this will lift all our spirits. I wish you well and thank you again, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great help!
Rated 5 stars out of 5
by Amy Morris - Posted on 19 March 2024
I had a telephone consultation with a nurse practitioner and she was really helpful at getting several things started for me very quickly. Significantly better service than I feel I’ve had at a previous practice.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 March 2024
Dear Amy thank you for taking the time to post your review about your recent experience of our service. It is really good to hear that you felt our service to be significantly better than you have experienced at a previous surgery. I will ensure this feedback is passed on to our team at our weekly meeting. It is very important for them to receive some positivity as they all work so incredibly hard every day. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Online appointment
Rated 4 stars out of 5
by Elsa McLoughlin - Posted on 22 March 2024
Today's online service was prompt and helpful, the lady was great, helped with my daughters illness and got the medication she required
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 29 April 2024
Dear Elsa thank you for taking the time to post us a review I am glad to hear of your positive experience and I will share this with the hard working team. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Lovely nurses!
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
The nurse i saw was friendly amd explained and prepared me beforehand. She was happy to answer my questions. Reception staff could be friendlier and more welcoming though.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for posting your review, it is good to hear of your positive experience with one of our nurses, I will also feedback your point about our reception team being friendlier and welcoming, sad to say they do on occasion get the brunt of patient frustration which can affect them. Appreciate your feedback, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Issues with online requests
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2024
Previously I have praised the new AccurX system for making requests online. However, recently it has been difficult to put in a medical request because the system seems to get full very quickly. This morning I tried at 8.39am but it was already full. It seems like we are going back to the old times of having to make requests before 8am!
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thanks for your comments. We have this week actually altered the start time for the online to match our core hours which is 8am now and not 7.30 as previously. Some days I admit are easier to contact us than others that depends on patient demand v our clinical safe capacity. However a Monday, as 4th March was, are by far our busiest day every week. I will pass your feedback to the team, Thank you - Nene Valley Hodgson Medical Practice Management Team
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Review titled Getting better
Rated 3 stars out of 5
by Anonymous - Posted on 05 March 2024
I like the fact that you can now contact the surgery and they get back to you. There should be the opportunity to book appointments in advance as not all appointments are urgent. Ie contraception check with nurse. The system for calling in for a child's appointment is madness. You are normally dealing with a sick child and then trying to call in to be told there are no appointments left.
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for your review, where possible utilise the online form to request 'things' from us so for some issues you can utilise the administration and not medical request form. The new Accurx Patient Triage system is easier for you to submit a request for someone else as you don’t need to sign up for ‘Proxy Access’ you simply complete the form and advise this request is on behalf of someone else, the questions then differ slightly as you tell us about your details and the patient for whom you are completing it, you also get the opportunity to advise whom we need to contact when we are answering the online query; so if you completed a form on an adults behalf it might be that you want us to contact the actual patient. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. It is true that once we have hit our safe capacity, as we are not an urgent/walk in service you might get signposted to either 111 or the Urgent Treatment Centre for support on occasion. I will pass your feedback to the team, many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled System of booking extremely improved
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
I'm really happy how the system of getting a booking was done. Is 95% easier to reach out and better explain everything. I'm very happy
Visited March 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for your review. I am glad to hear of your happiness for our new system, glad to hear it is working for you. Thank you - Nene Valley Hodgson Medical Practice Management Team.