Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
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Reviews
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Review titled Unable to contact practice
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2022
I am calling as a NHS member of staff from a different GP practice, purely to try and get an email address to contact Newland Group Practice. I have been trying the different options on the phone now for nearly an hour, and have ended up talking to one member of staff who although polite, was unable to offer any help as they dealt with prescriptions only. They could not offer me any other way to contact the surgery than to be on hold for over an hour. I do not understand how patients can hold on this line, seeing as the appointment line had a maximum of 100 waiting lines and that was full. After joining the general enquires line, I was told I was number 15 in the que. 20 minuets later I was "above 30" in the que. At 42minuets on hold, I was number 28 in the que. Unfortunately I had to stay on hold for the benefit of one of our patients, but this is putting back all other work that I should be doing. After an hour of waiting on hold, I was told this was an admin issue and a request would be made. There is no direct number for any medical professionals to contact the surgery, but I was given an email address to chase if we had not received our request in a week. The patients care is now being held back due to the lack of access this practice provides, as we are limited to what we can provide without knowing the patients history. I am hoping that I will not have to contact this practice again, as we are fortunately located far enough away to not cross paths often.
Visited May 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team