Modality Partnership (Hull) - Ratings and reviews
Reviews
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Review titled Disgusting practice
Rated 1 star out of 5
by David - Posted on 17 January 2023
I waited three years for an appointment. I live 37 minutes away from the clinic.I gave myself 1hr 10 minutes to get there .arrived late called before being late to explain my situation but no answer left message not relayed. So they choose to not see me !! Then have the audacity to say I was aggressive and threatening when asking about their decision. My mind is blown .I got a call after which I never asked for once I’d told them I’d be complaining to harass me and say they would be banned from there practice..it’s laughable if I hadn’t waited three years for it !!!
Visited January 2023
Review titled Modality Partnership (Hull)
Replied on 16 February 2023
Dear David, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Diabolical service!
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
We are all paying national insurance to fund a private organisation, which delivers such a poor service, that if it was funded privately, would be closed down tomorrow! Can’t get through on the phone and when you do it’s utter chaos and poorly run! Absolute joke of a company! Worst thing the NHS has ever done. Turned local doctors surgery into a call centre. Sick to death of trying to deal with them. When did suck a poor level of service become acceptable in the developed world. Appalling!
Visited December 2022
Modality Partnership (Hull) has not yet replied.
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Review titled Impossible - hull
Rated 1 star out of 5
by Nathan - Posted on 19 December 2022
Absolutely impossible to get through, or even be put into a queue, and the odd occasion you do get through you are fobbed off with “send photos” rather than been able to see a gp in person. Doctors are now using Covid as means to be lazy! The treatment you receive is incorrect, ‘care navigators’ give bad information and are clueless how to read blood results! Massively needs improving and changing! Apparently no appointments available but at any given point you enter the doctors surgery there is never more than 1 person in the waiting room. Investigation into diadem surgery (hull) needs to happen!
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 22 December 2022
Dear Nathan I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Ridiculous NHS service at bellingham green
Rated 1 star out of 5
by Chris hazle - Posted on 06 December 2022
I arrived at this surgery at 07:30 this morning to make a doctors appointment but everyone in the queue were told you can't see a doctor no more but I can wait in the waiting room for a doctors phone call. I find this a complete joke.
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 07 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled good service
Rated 5 stars out of 5
by janine kay - Posted on 07 December 2022
over the last couple of months i have used the service and have seen a vast improvement,from the phone call to receptionists and the nurses..I have been treated with respect and understanding and as afirst contact reception has improved 100%
Visited November 2022
Review titled Modality Partnership (Hull)
Replied on 16 December 2022
Dear Janine Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Brilliant service today.
Rated 5 stars out of 5
by Pat Wilson - Posted on 08 November 2022
I rang the practice, stating not sure whether necessary to see doctor and outlined symptoms. The Care Navigator texted me a link to send photos showing symptoms. Within an hour and a half of my call, a GP had reviewed my case and a prescription was waiting for collection at my nominated pharmacy. I couldn't have asked for better.
Visited November 2022
Review titled Modality Partnership (Hull)
Replied on 10 November 2022
Dear Pat Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Theresa - Posted on 01 September 2022
Excellent reception staff. Extremely efficient and friendly. Very professional, informative and friendly nurse who put me at ease. ✨️
Visited September 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
Dear Theresa We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Modality have already run this practice into the ground!!
Rated 1 star out of 5
by Paul - Posted on 15 August 2022
Since Modality have taken this practice over there are nothing but problems getting appointments sometimes being asked to wait 2/3 weeks. I phoned them today and after waiting for 1 hour for my call to be answered I decided to walk to the surgery but still with my phone waiting to be answered. I arrived at the surgery and booked a blood test but still my phone hadn’t been answered, I informed the receptionist that I have been waiting know for 1 hour 15 minutes for my call to be answered and she replied that they have no staff as they have all left due to Modality increase their workloads and hours but no increasing their pay . There was 2 members of staff on duty when I visited today and 1 of them was a trainee, it seems like another company who is all about maximum profit and minimum service is now in control of Doctors Surgeries here in Lewisham, I don’t hold out any hope of the situation getting any better in the foreseeable future neither!!
Visited August 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
Dear Paul I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our [care navigation/patient services] team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disgusting
Rated 1 star out of 5
by Carl Phillips - Posted on 28 June 2022
No wonder the NHS is on its knees, this organisation is appalling. You can never get through, when you do they make you feel bad for calling. All you want is to get through to speak to a doctor. Also when the doctor says I’m putting it through as urgent you don’t expect urgent to mean 7-10 days. Very happy to discuss this with anyone who wants to actually make a difference!
Visited June 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
Dear Mr Phillips I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our [care navigation/patient services] team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Very poor experience with phone system
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2022
Firstly I must say I have absolutely no complaints about the standard of medical care from this practice, in my experience the medical staff are thorough, caring and efficient in their diagnoses and treatment. However contacting the surgery by telephone is an abysmal experience. After receiving a letter re my annual hypertension review I completed the online questionnaire, submitted a urine sample and booked blood tests at the Keighley health centre, all easily and without any problems. However after the requisite three days interval I then rang the surgery to speak to the patient care team for further instructions as requested in the original letter from the surgery. After listening to several recorded messages a further recorded message then told me that the surgery had a new number and I had hang up and ring the new number given. This I duly did and after negotiating further options and recorded messages was told I was number 29 in the queue. I held on, and on, and on listening to hold music and an occasional up date on how far up the queue I had progressed. After 90 minutes I had moved from number 29 to number 16 in the queue at which point I gave up. I understand from various other people and also numerous comments on social media that my experience is not unique and that many people are having difficulty getting in contact with the surgery by telephone. I then physically went to the surgery after queuing was given an appointment for 9.50 the following Tuesday but was then told this would be a telephone appointment and that 9.50 was not definite, only that it would be sometime that morning.
Visited May 2022
Review titled Modality Partnership (Hull)
Replied on 09 November 2022
Thank you for your review. We are so pleased to see that you are happy with our medical care services. We are currently experiencing increased demand on our telephone lines and our [care navigation/patient services] team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team