Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription
Rated 2 stars out of 5
by Evie kirkross - Posted on 07 May 2025
I spoke to a member of the prescription team at 1:05pm regarding my prescription. I have the name if needed. She was very rude and argumentative, extremely disrespectful . If possible please listen to the recording as I am extremely upset and offended. I have autism and this has made me less trusting of the nhs and the doctors practice.
Visited May 2025
Review titled Modality Partnership (Hull)
Replied on 08 May 2025
Dear Evie I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Sophie Patient Experience Team
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Review titled Extremely disappointing
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2025
After suffering a bad back episode at weekend I persevered with all usual pain meds,and nothing was helping so visited Calvert Lane hub, explained to reception my symptoms and was advised go home and Dr would ring.Around hour later I received message on NHS app informing me to contact muskuloskeletal team,this is all well and good but absolutely no help whatever to manage the current pain I am in.My go records would show I rarely visit drs and last time I believe I had stronger back pain meds was 2021.I spoke to my pharmacist as I work in pharmacy and they agreed at very least the Dr should have seen and examined me as 3days on and I'm still in considerable pain,but it seems as though as my condition would not have profited the surgery it was passed by .Deeply disappointing from a surgery that used be so good .
Visited April 2025
Review titled Modality Partnership (Hull)
Replied on 30 April 2025
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Impossible to get an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2025
Impossible to get an appointment with this practice. If you don't go in at 8am or call at 8am you can't get an appointment. There is no online system and its up to the unqualified telephone staff to decided whether you're worthy of speaking with a GP. Not accessible.
Visited March 2025
Review titled Modality Partnership (Hull)
Replied on 31 March 2025
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Sophie Patient Experience Team
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Review titled Impossible to get throughout the phone
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2025
Tried morning, lunchtime and afternoon for 5 days to ring for an appointment. Mornings and lunchtimes I have got a message saying "over 100 callers waiting' and cuts the call off. Afternoons I get a message saying all appointments are filled for today - stay on the line if you want to talk to someone - this was never answered in 2 hours. Today, Friday, I finally got a ring back, telling me to ring again on Monday. My problem is not an urgent one, nor am I in pain, but nobody knows that. It appears Modality, instead of prioritising need, manage demand through refusing to answer the phone. If this was a one-off we could give them the benefit of very busy time, but it seems to be usual practice from my experience and reviews on Trustpilot. This is made worse by the notice I see on their website that they are accepting new patients. The NHS is paying for this very poor service. Something needs to change.
Visited February 2025
Review titled Modality Partnership (Hull)
Replied on 28 February 2025
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines, which has resulted in longer wait times. Our care navigation team has been working very hard to answer calls under the additional pressure. However, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Please be assured that the staff at the Practice are working to their capacity in these challenging circumstances. Kind regards Sophie Patient Experience Team
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Review titled Professional service
Rated 5 stars out of 5
by Helen Bettison - Posted on 30 January 2025
Visit this morning for an appointment with the nurse, she was professional, informative and generally put me at ease. Very positive experience
Visited January 2025
Review titled Modality Partnership (Hull)
Replied on 31 January 2025
Dear Helen Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Booking an appointment is awful
Rated 2 stars out of 5
by Anonymous - Posted on 26 November 2024
I rang the service to book an appointment at 8:04am and was on hold until 8:47am, the hold music then stopped suddenly so i believed i had been answered when the call cut itself off and hung up on me. I then had to ring back again and am now at the back of the queue it is awful and i dont have the time thismorning to be on hold for another hour.
Visited November 2024
Review titled Modality Partnership (Hull)
Replied on 29 November 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines, which has resulted in longer wait times. Our care navigation team has been working very hard to answer calls under the additional pressure. However, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Please be assured that the staff at the Practice are working to their capacity in these challenging circumstances. Kind regards Sophie Patient Experience Team
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Review titled diadem medical practice
Rated 5 stars out of 5
by Leon Scott-Slaney - Posted on 20 November 2024
She was excellent and got the best care of me… very helpful and friendly, I couldn’t thank her enough for the help and advice that I received
Visited November 2024
Review titled Modality Partnership (Hull)
Replied on 29 November 2024
Dear Leon We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Sophie Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Ross - Posted on 14 November 2024
Been registered for years but never been and not been to a doctor since the late 80’s. Wasn’t expecting anything after everything you read in the news to be honest. The reception area could do with some love there’s no doubt but the service was grand. Receptionist was kind, efficient and did it all with a smile. Dr S was patient, friendly and nice and informative. Couldn’t ask for more. They called me through 20 minutes early as well which was a nice bonus. From todays experience, I would recommend in a heartbeat
Visited November 2024
Review titled Modality Partnership (Hull)
Replied on 29 November 2024
Dear Ross Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Sophie Patient Experience Team
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Review titled Disappointing
by Anonymous - Posted on 12 November 2024
Today I supported an adult with a learning disability to attend an appointment. We received a text reminder of said appointment and yet on arrival we were informed that it had been cancelled and that we should have received a text message advising of this. We did not receive either a call or text. I took time off work and my relative has mobility issues so not easy to attend. To then be told that we can't be seen despite other health care professionals being on site is incredibly frustrating. I appreciate that you are busy but feel it unfair to not notify us of a cancellation or arrange for us to be seen by someone else in view of pur circumstances. It's not easy being a carer and this doesn't help
Visited November 2024
Review titled Modality Partnership (Hull)
Replied on 29 November 2024
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Sophie Patient Experience Team
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Review titled Unprepared and Problem solving
Rated 3 stars out of 5
by ellie wildbore - Posted on 29 October 2024
My heart has been playing up as a 20 year old female and I have been put on propranolol to help. Due to this, I have had an ECG booked in for weeks as this is quite important. When i got to the practice the nurse (who was amazing) searched high and low for patches and there were non in the whole practice. This is unacceptable, other people also had ECG’s this day. It wasted my time, the nurses time and appointment time.
Visited October 2024
Review titled Modality Partnership (Hull)
Replied on 31 October 2024
Dear Ellie Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer