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Mixenden Stones Surgery (Caritas Group Practice) - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Not seen a doctor in over 4 years face to face

    Rated 1 star out of 5

    by Anonymous - Posted on 18 May 2023

    I find at this surgery unless your are a computer tech or tech minded you stand no chance of getting an appointment. All I wanted was to speak to a doctor or book an appointment like you used to be able to but with the receptionist being power mad all I got was unprofessional service and the call terminated. If you need help I suggest looking elsewhere. This surgery seems more geared towards private clinics than helping the local community despite starting to build a new surgery in mixenden I guess I won't get an appointment there either will be sent to boothtown or anywhere else in Halifax but locally.

    Visited May 2023

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    Review titled Mixenden Stones Surgery (Caritas Group Practice)

    Replied on 20 October 2023

    Thank you for taking the time to share your recent experience at Caritas Group Practice. We appreciate your feedback, and we're genuinely sorry to hear about the challenges you've faced when trying to book an appointment. Your frustration regarding the appointment process and the professionalism of our receptionist is concerning, and we sincerely apologise for any inconvenience you may have experienced. Our goal is to provide accessible and patient-centric healthcare services to the local community, and we regret if we fell short of this during your recent interaction. We understand that not everyone may be comfortable with technology, and we are committed to ensuring that our services are accessible to all patients, regardless of their level of tech-savviness. Your comments are an important reminder for us to continue working on improving our patient service and communication. Your feedback is invaluable to us, and we will take it into consideration as we work to enhance our patient experience. If you have any further concerns or suggestions, please do not hesitate to reach out. We are here to listen and improve. Thank you for choosing Caritas Group Practice, and we hope to serve you better in the future. Warm regards, Caritas Group Practice

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  2. Review titled Lack of Communication

    Rated 1 star out of 5

    by David Noble - Posted on 08 June 2023

    Seeking treatment and initial contact was good, blood tests arranged, second blood tests arranged and informed by the nurse that the GP would be in contact to discuss and was also told by the GP they would be back in touch with me for what treatment was needed. One and half months later no contact and on ringing the surgery i was told the results were good but its not surgery practice to ring everyone back, how could we they said. My answer to this is because you have a duty of care to your patients and if you expect them to ring back for results then two senior members of the staff should have said this to me and would have happily complied sooner.

    Visited April 2023

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    Mixenden Stones Surgery (Caritas Group Practice) has not yet replied.

  3. Review titled Poor communication

    Rated 2 stars out of 5

    by Anonymous - Posted on 31 October 2022

    After being given misleading information regarding an appointment for a blood test I called just after 10am to clarify the date and time of the appointment. I was told bluntly to call back after 11am as it was considered a routine matter. If they had given me the correct day and date I wouldn't have needed to call them in the first place. Not at all a positive attitude to their patients

    Visited October 2022

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    Mixenden Stones Surgery (Caritas Group Practice) has not yet replied.