Milman & Kennet Surgery
Milman Road Health Centre, 1St Floor, 50 Milman Road, Reading, Berkshire, RG2 0ARContact details and opening times
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Diane Hindley - Posted on 20 March 2024
Due asthma told could be seen in room off waiting area near lift. Door open frezzing no coat. It would be polite allow me to wait in warm area. Practitioner came after 5 mins room was occupied. Then i was told i had to walk top building. He prescribed steroids no antibiotics. Asked unnessesary questions already know about my lenth amout used to smoke 8 years ago. Iafter leaving Then 2.5 hours later message i also prescribed antibiotics. I didnt see message till late eve. Next day thankfully called chemisit and good job as antibiotics prescribed im ilergic to. It dhould be in my notes as iv told doctors twice at least. Im now still waiting for them to be changed. Breathing worse. My appointment 19 March 24 at 9.30 still waiting change perscription.14. 53. 20.march. My breathing worse. I need to see proper Dr. Not stand ins who don't care they make person asthma bad walk up 4 flights stairs and dont look at my notes. I could now be day 2 antibiotics but now not even started. Affecting my recovery time, time off work sick.
Visited March 2024
Review titled Milman & Kennet Surgery
Replied on 25 March 2024
Dear patient I will look into your concerns and will respond to you shortly. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Vaccination for my 3 year old cancel
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
My son will be leaving this surgery. All his vaccinations over the years have been canceled on the actual days. Today, his appointment was canceled again due to nurse being sick. No date for next a month because everything is fully booked. I booked his appointment in advance and now i was put in a position to wait again with no booking which is unfair. I lost a day shift and going on holiday in march which put us in difficult situation. He will be months behind his vaccination. I was advised to be calling every day in a case there was cancellation. They refused to call me back when the appointment will be available. I don’t understand why I should be calling every day to make the phoneline more busy, instead of them to call me when it was their fault. This surgery is falling their patients and i will try to find better place somewhere else.
Visited January 2024
Review titled Milman & Kennet Surgery
Replied on 02 February 2024
Dear Patient I am sorry to read your review. Please can you email me at bobicb-bw.mrk.managers@nhs.net so that I can look into the specifics of the issues you have raised. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Disappointing experience
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Overly long pre recorded telephone message states that you can now book appointments using the NHS app. This is incorrect as there are no appointments available to book at this surgery. Why not? The website is difficult to navigate, contains out of date information and does not allow feedback from patients about how to improve services. It is not possible to directly message this surgery.
Visited June 2023
Review titled Milman & Kennet Surgery
Replied on 26 June 2023
Dear Patient Thank you for your feedback. I am sorry that you are finding it difficult to leave feedback via the website (you can leave feedback from this link on the site - https://milmanandkennetsurgery.co.uk/feedback-complaints/. Alternatively, please email the practice at bobicb-bw.milman.kennet@nhs.net directly and it will be passed on to the most appropriate person for a response. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Medication
Rated 4 stars out of 5
by Rachel - Posted on 22 June 2023
On numerous occasion I have been told my meds be ready and when got all way to pharmacy they haven’t even been side by doctor Today as the last straw that I’m suffering I went to doctors on Wednesday and Thursday meds haven’t even been signed so waiting another day it isn’t good enough the doctor it been sent to had left for day but she had them sent to her on Wednesday
Visited June 2023
Review titled Milman & Kennet Surgery
Replied on 23 June 2023
Dear Rachel I am sorry that you have experienced difficulties in obtaining your medication. I would be happy to look into the specific details surrounding this incident and respond to you - please email the practice at bobicb-bw.milman.kennet@nhs.net and mark your email for the attention of Anne-Marie Dykes. Kind regards Anne-Marie Dykes Governance & Patient Services Manager