MGS Medical Practice
Bradley Health Centre, Wallace Road, Bradley, Bilston, West Midlands, WV14 8BWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cant see doctor
Rated 3 stars out of 5
by David Bytheway - Posted on 01 May 2024
I sent form asking to see gp was told appointment was was going to be with nurse paracticioner i told them i wanted to see doctor was told no and cant go above doctor last time i saw anp i was then told i had to see doctor anyway i told them not to bother making appointment as it was a waste of my time for the second time running
Visited April 2024
Review titled MGS Medical Practice
Replied on 02 May 2024
We apologise for any inconvenience caused, however on this occassion you were booked with the appropriate clinician following practice care navigation. If you would like to discuss this further please contact our practice complaints team.
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Review titled Blood tests
Rated 3 stars out of 5
by David Bytheway - Posted on 24 April 2024
I went to surgery for blood test results and doctor didnt know what to do said was going to have to speak to another doctor and the let me know waste of my time and a wasted appointment
Visited April 2024
Review titled MGS Medical Practice
Replied on 02 May 2024
We apologise for any inconvenience caused, we will be looking into why this happened. If you need any further information please do contact our practice complaints team. Practice email: M92654Wolverhampton@nhs.net
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Review titled Better telephone system
Rated 5 stars out of 5
by Robert smith - Posted on 19 October 2023
Tried the new telephone system today, seems much more explanatory, if unsure you can still talk to staff. You can use patient partner number if you don't have Internet. Progress.
Visited October 2023
Review titled MGS Medical Practice
Replied on 23 October 2023
Dear Robert Smith We would like to thank you for your feedback and will share with practice team and Patient Participation Group. We have listened to our patient's feedback and wanted to have a system in place for those who could use digital and for those who were non-digital to be able to book appointments or contact practice for queries without waiting too long on the phone, have more choices to go online to our website www.mgsmedicalpractice.nhs.uk and complete Accrux online form and or can call the patient partner number 01902 229788 to book, cancel appointments or for any other queries. If need further help or assistance the reception staff can assist.
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Review titled Online service, system
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2023
leaving a review on here regarding the surgery. just to say how much I liked the online service. Very easy to understand. New phone system is also easier to use, much quicker. Thanks
Visited September 2023
Review titled MGS Medical Practice
Replied on 23 October 2023
Dear Patient, thank you for your feedback. Following recent surveys we updated our online service and added patient partner system to our telephone system to improve booking appointments any queries or directing patients to correct clinician or service.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Wife been advised of medication by consultant at New cross hospital. Not contacted to start this.took letter to surgery as they said not seen a copy. The receptionist scanned letter. Still not any response from doctor's. Wife struggling.
Visited May 2023
Review titled MGS Medical Practice
Replied on 12 June 2023
Dear, we have just received this message on this choices page, we do not have your contact details please contact practice either via practice telephone 01902 728861 or practice email M92654Wolverhampton@nhs.net so we can deal with your query.