Meon Health Practice
Yew Tree Drive, Whiteley, Fareham, PO15 7LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Desperate
Rated 2 stars out of 5
by Helen Turner - Posted on 30 May 2025
I’ve still not actually been able to see a doctor despite feeling very poorly. I have had bliss taken but they were not what I had requested and I have had to rebook for more to be taken. This was a satisfactory appointment but I really do need to see an actual doctor and this seems to be impossible to do,
Visited May 2025
Review titled Meon Health Practice
Replied on 05 June 2025
Dear Helen Turner, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with not being able to see a doctor to discuss why you are feeling poorly. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. Having checked our records, we can see our doctors have been in consistent communications with you regarding your ongoing medical concerns, including most recently today (5th June). While we understand many patients would prefer to be seen face-to-face, as is the more modern ways of working in General Practice, many consultations can be safely and appropriately completed with telephone conversations and text message advice. For your reassurances, in line with similar feedback from patients who would prefer to be seen face-to-face, we are always looking at ways to improve our patient experience and care, and introducing more face-to-face appointments is something we are looking at introducing. With this in mind, we trust we have reassured you of the concerns you cannot see a doctor, and that we will deliver you and all patients an improved experience in future. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Please also be reassured if you have ongoing medical concerns, you can contact us to discuss these. You can find our appointment information on our website: www.meonhealthpractice.co.uk/appointments/ Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Very kind and thorough doctor
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2025
The doctor was very kind and reassuring and very thorough. I was very grateful . All my follow up appointments were booked very quickly. Thank you
Visited May 2025
Review titled Meon Health Practice
Replied on 28 May 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are delighted to hear of your positive experience with our kind and thorough doctor and speedy bookings for your follow up appointments, and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Far too hard to get GP service
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2025
A hospital consultant told me to contact my GP if my issue didn't improve so I could be referred again, and some months later I am struggling to do that. I took time off work twice to phone at 8am plus be around to receive any call back or texts (as I have no phone coverage during most working hours). On both occasions I was apparently too late when I got to the front of the queue and told to phone again on another day. After arranging more time off I changed approach and used the online request as I could prepare some text beforehand. I did this and received a confirmation email that the request had been received at 08:19 on the 21st May. There was a message when I submitted the request saying it can be several days for a reply but now 5 working days later and the request is still 'In progress' and I've not received any contact from the surgery by any means. I wonder if this is still in progress, overlooked, or perhaps they're expecting me to submit again. I cannot keep taking time off on the hope I may get some service by another call or online request.
Visited May 2025
Review titled Meon Health Practice
Replied on 30 May 2025
Dear Patient / name, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with contacting us for a GP appointment. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. As your feedback is anonymous, we cannot investigate and identify what has happened in your attempted contacts with us or your current request which is showing as in progress. Please be reassured if your symptoms are urgent, you needn’t call us at 8am to discuss this as we accept patient requests for urgent issues at any time during opening hours (Monday to Friday, from 8am to 6.30pm). We also accept requests for routine (non-urgent) issues Monday to Wednesday from 11am until we reach our clinical capacity. For accurate and up to date information on how to contact us for an appointment and how we manage appointment requests, please visit our website: www.meonhealthpractice.co.uk/appointments/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Confused and disappointed
Rated 2 stars out of 5
by Judith McGlead - Posted on 21 May 2025
I had a message asking me if I wanted to have a prescription for Statins . It was out of the blue and I had no idea what it was about . I also checked my recent test results after an age 70 health check , I don’t understand the results and also one of the responses I’d given to a question was recorded incorrectly. I had told the nurse I saw I was feeling very stressed due to family reasons and this has added to it . I tried to phone the surgery, was put in a long queue and although answered by a lovely very sympathetic lady was told to go on line to make an appointment to discuss this . I have since had a message saying I will get a response but it could be in a few days time ! I can honestly say I never remember trying to get some advice ever being this complicated and I honestly don’t think I am qualified to to say yes or no to whether I need statins or not .
Visited May 2025
Review titled Meon Health Practice
Replied on 28 May 2025
Dear Judith McGlead, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with communications and management of your query regarding statins. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are delighted to see you successfully contacted us online via Anima on 21st May as correctly instructed by our team on the telephone, and you received a telephone consultation on 23rd May to address these clinical concerns. We trust you are happy with the consultation you received, and want to reassure you that your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight around online and telephone communications is appreciated, and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Listened to my needs
Rated 4 stars out of 5
by John Longland - Posted on 29 May 2025
Popped in to reception, discussed my needs. Contacted that afternoon and appointment made for blood test. Result of test then available on NHS app. As a result my prescription was then amended to fit my current needs.
Visited May 2025
Review titled Meon Health Practice
Replied on 30 May 2025
Dear John Longland, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are delighted to hear of your positive experience with our receptionist, the quick contact made for your appointments, and amendments to your prescriptions, and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Good reception staff . But GPS see patient shy
Rated 2 stars out of 5
by Lester Hoare - Posted on 29 May 2025
Just seems impossible to see a doctor anymore .have asked to see someone and palmed off to a pharmacy call log. Think I need a full examination and full health check. As my blood pressure is high and with tablets doesn’t seem to be coming down. Now my ankles and legs swelled with the medication . And still doctor wont see me. Happy to send a text not even a call to say book another blood test . Now if you for a minute cared and checked you would see I am in for one Wednesday. My sister is a nurse and she contacted a consultant and is shocked you have said to stop tablets completely and not to just reduce them back to 5mg and add another medication or change medication completely until blood test results. Im worried there is something more underlying than just high blood pressure going on . Sometimes just see people and look at the person and see if there are other symptoms going on that are visible before just pieing people off with drugs. See people , take some due care
Visited May 2025
Review titled Meon Health Practice
Replied on 30 May 2025
Dear Lester Hoare, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with difficulties in being seen by a doctor, and we thank you for your kind comments about our good reception staff. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. Having read your comments and reviewed our records and actions, we can see your contacts to us for these clinical concerns which were assessed and responded to with medical advice via text message by our Triage GP. While we understand many patients wishes to be seen by a doctor, the modern ways of working in General Practice allow many patients to be effectively consulted via telephone/video consultation and / or text message advice from a doctor, or other fully qualified clinicians such as clinical pharmacists as part of a wider General Practice team. We are sorry you feel this means our GPs seem patient shy or it is impossible to see a doctor in person, and we are pleased to reassure you so far this year (as of 30/05/2025) we have offered over 12,000 appointments through our Total Triage system with exactly 50% of these being a face-to-face consultation. By completing some consultations by telephone or text message, we are able to triage those who need to be seen face-to-face as determined by our Triage GP and provide the most appropriate care pathways and outcome to all patients as best we can. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Hearing
Rated 3 stars out of 5
by Paul Butcher - Posted on 08 May 2025
Unfortunately the appointment took over a month to be booked after doing an econsult as classed as not urgent. The GP was understanding thorough and showed empathy.
Visited May 2025
Review titled Meon Health Practice
Replied on 09 May 2025
Dear Paul Butcher, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the GP you consulted with and how you found them to be understanding, through and showed empathy. We understand the frustration caused for waiting for a routine appointment and the length of time this has taken. We would like to provide assurances our teams are working hard to ensure all patients get the care and access they need and deserve. We will pass your feedback around the appointment wait time to our management team, and share your feedback across our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2025
Rang informing that my new medication was making me sick, so I was put on the list for the next day, spoke to the pharmacist who gave advice, then I was sent an appointment invite, so I booked my appointment for the next day, no phone call, waited all afternoon, then they tried the next day, as I was asleep when they called due to my depression, I then got a message saying she would ring me again later in the day, no call, waited again all afternoon, so the next day, I get a call early in the morning, again I was asleep, message said to ring and get doctors appointment to change medication, I rang the surgery and explained that I had spoken to someone the week before and everything is ok now, but what a terrible mess, why and what ever are they doing, I had an appointment, it was cancelled without informing me, and the various people who are not doctors, tried to ring, I have explained that I sleep in late, because I’m depressed and don’t often get to sleep till the early hours, why send an appointment link, then cancel it, without informing the patient, I make it clear when I call about my sleep problems, so why ring when u know I probably won’t answer, I explained lots of times to ring me in the afternoon
Visited May 2025
Meon Health Practice has not yet replied.
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Review titled Very helpful.
Rated 5 stars out of 5
by David Jones - Posted on 07 May 2025
I had the wrong time for my B12 appointment but the staff kindly fitted in in with the practice nurse which I was very grateful for.
Visited May 2025
Review titled Meon Health Practice
Replied on 08 May 2025
Dear David Jones, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you found our teams to be accommodating of your B12 appointment as you had the wrong appointment time. We are so please to see this still went ahead for you. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Potential Asthma follow up
Rated 3 stars out of 5
by Geoff Tucker - Posted on 06 June 2025
Very helpful asthma nurse who agreed that I was very borderline asthmatic. She changed me prescription from every day to as when needed, which seemed to me to be very sensible.
Visited May 2025
Meon Health Practice has not yet replied.