Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great, if I get my tramadolÿ
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2025
I am trying to get a prescription for tramadol, not successful so far. I have not found a way around using the NHS app to order a new prescription for tramadol. I have written to to the surgery to request the prescription as I don't know another way to to contact the surgery to get my prescrescription.
Visited April 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We understand you have been trying to use the NHS App to request a further prescription of Tramadol. Please allow us to kindly advise the NHS App will only allow you to order medication which is on repeat. If your Tramadol is on your Acute medication list, then please use the below form to request this from the surgery, or complete a prescription request form available from any one of our three reception desks. https://www.meonhealthpractice.co.uk/acute-medication-prescription-request-form/ As your response is anonymous we are unable to look into the specifics for you further. If you would like a more formal response then please use the below link to contact us via our website https://www.meonhealthpractice.co.uk/feedback/ These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Problems with how this practice operates
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2025
I really don't understand how this practice works anymore. There is pretty much no way of getting a face to face GP appointment. Routine appointments are non existing. For urgent appointments you can only submit a requests at 8am and that is only open for about 2 minutes. Even if you submit the form the doctor will sometimes only ask for a photo and won't even allow you to explain the problem on the phone or you will get a nurse appointment. Nurse appointments or routine blood tests work fine but where are the GPs??? Every time I go to the practice there are almost no patients in the waiting room. Shouldn't there be at least a few patients waiting at any time with that many GPs suposedly available in the practice? My most recent experience was good at the start, I managed to get a nurse appointment after being triaged, was prescribed medication and told to get in touch by phone if symptoms don't improve. Sounded easy. However, when it came to that it turned out there is no such thing as follow up appointment/call but I have to go through the whole triage process again, send photos and yet again be assesed by the triage team from the beginning. This doesn't make any sense to me why with this shortage of GPs you have to re-triage same patients with same condition. Generally seems to me like since this "triage" approach there are almost no appointmenst at all, only phone calls, forms, triaging and anima messages and photos. Used to be much better and you were able to get an appointment without filling forms and answering tones of messages first. Absolute nightmare.
Visited April 2025
Review titled Meon Health Practice
Replied on 01 May 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with how we currently operate as a practice. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We want to reassure you that urgent medical requests can be submitted at any time during our regular opening hours of 8am to 6:30pm, Monday to Friday (other than Bank Holidays). This has been the case since our three sites merged over three years ago when we also introduced our total triage access model. We’re sorry if this hasn’t been clearly communicated before. Please visit www.meonhealthpractice.co.uk/appointments/ for more information. Our GP-led Triage Team carefully reviews the information you provide, sometimes including photos, to determine the most appropriate care. This may involve consultations with a doctor/GP, another clinically qualified professional, or direct advice from the triaging clinician. You can trust that we’ll guide you to the right person or service to support your health needs and we’re proud to offer a wide team of skilled health professionals working across our surgeries and in the local community. You can find more information about our wider Primary Care team on our website at www.meonhealthpractice.co.uk/practice-information/meet-the-team/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled New prescription asthma review
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2025
I was clear from asthma for several years. Sent letter to Dr and within days I was prescribed a new inhaler. Follow up appointments as promised. Cannot fault Dr ? and indeed all the Drs and their team. Since being with the practice over 7 years my family have been treated well.
Visited April 2025
Review titled Meon Health Practice
Replied on 28 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about the help you received for a recent asthma concern helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with everyone in our teams for you and your family over the past seven years and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great practice but horrible waiting times
Rated 4 stars out of 5
by Anonymous - Posted on 08 April 2025
GP who removed my implant on 5/4/25 was thorough and efficient and really lovely to talk to. Not happy that I had to wait a few months to get one put in and even longer for this appointment to get it removed.
Visited April 2025
Review titled Meon Health Practice
Replied on 09 April 2025
Dear patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent GP appointment and wait times helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our thorough and efficient GP and we will ensure this is shared with our staff. We also take on board your comments regarding wait times and will use this feedback as we continuously review areas for improvement in our practice. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Usual shambles of administration
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2025
I had to see the GP. I am being referred to 2 separate hospital departments, I asked for copies of the letters. Naturally, I have not received them. I also needed a special test of my kidneys and had to get a sample jar and special form. It was a wasted journey because the GP had not bothered to upload the form for the receptionist to print off and preferred that I had a wasted journey to bothering the GP to do the form. This practice has a well earned local reputation for being totally shameless about how shambolic it is
Visited April 2025
Review titled Meon Health Practice
Replied on 18 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contact with the practice. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are deeply sorry for any inconvenience and frustration that has been caused for you in relation to receiving copies of the letters to support your referrals, and when your visited the practice to collect your sample pot and form, this was not readily available. This is not the level of service we pride ourselves on delivering for our patients. As your feedback is anonymous we are unable to provide a more specific response, and to support you further we welcome you to contact us directly via our website so we can investigate this further for you: www.meonhealthpractice.co.uk/feedback/ Please mark your submission 'FAO Operations Manager' Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know. Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Kind and caring
Rated 4 stars out of 5
by Rachel Morgan - Posted on 02 April 2025
I have been getting a recurrence of an issue I had last year so asked to see the same GP. Within a couple of days of submitting my anima request I had a call to offer me a routine appointment with the GP I had requested. I have had my appointment today and was yet again treated with kindness and compassion and left with a clear plan of action and feeling like I had been listened to and taken seriously. Thank you
Visited April 2025
Review titled Meon Health Practice
Replied on 03 April 2025
Dear Rachel Morgan, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent routine GP appointment helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your kind and caring experience with our management of your online Anima request and the compassionate GP who listened to your concerns and delivered a clear treatment plan, and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Result of ECG
Rated 5 stars out of 5
by Peter Rickard - Posted on 27 April 2025
I received an in depth explanation of the ECG. Something nobody has done before. I Left a lot better than before the appointment.
Visited April 2025
Review titled Meon Health Practice
Replied on 28 April 2025
Dear Peter Rickard, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent ECG result helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our team following a detailed explanation in your appointment and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Nurse
Rated 3 stars out of 5
by Lisa - Posted on 07 April 2025
I had a blood test Friday which was done by a new nurse called Julie. She was such a lovely lady so very helpful and honestly caring which is very rare nowadays unfortunately. We need more nurses and people like Julie
Visited April 2025
Review titled Meon Health Practice
Replied on 08 April 2025
Dear Lisa, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your helpful and caring nurse appointment helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our nurse Julie and we will ensure this is shared with Julie and all our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Good and timely advice
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2025
I asked for advice with my medications and got a call back the same day from the pharmacist. She was friendly and helpful and gave useful advice and a new prescription.
Visited April 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how after asking for some advice with your medications you had a telephone consultation the same day from one of our Pharmacists and you found them to be helpful, friendly and provided useful advice and a new prescription. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lyn Rae - Posted on 24 April 2025
I was welcomed by Practice Nurse who carried out a Warfarin blood test then placed cotton wool and sticky tape over needle mark before thanking me for attending, she was very professionally.
Visited April 2025
Review titled Meon Health Practice
Replied on 25 April 2025
Dear Lyn Rae, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our Practice Nurse helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience in your recent blood test and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager