Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Text to say they would ring but didn't
Rated 2 stars out of 5
by Ms Sara Pendlebury - Posted on 03 April 2025
After receiving a message to say a call would be made on the 1st April from 11am - 1pm yet nobody bothered to call
Visited April 2025
Review titled Meon Health Practice
Replied on 04 April 2025
Dear Ms Sara Pendlebury, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with a text message advising you of a telephone call that did not take place at the specified time. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are pleased to see that despite the text message stating a call would take place before 1pm, the doctor did call and consult with you closer to 3pm later that same afternoon. We trust you are happy with the telephone consultation that took place in the afternoon of 1st April, and apologise this was later than we had advised you originally. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by George Davenport - Posted on 15 April 2025
The treatment that I have received since I had an injury to my left leg, has been very well performed, and is currently having a good result.
Visited April 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear George Davenport, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you have found the treatment you have been receiving to be well performed and you are seeing good results as a result. Please do feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Lyn Rae - Posted on 16 April 2025
I was given a warm welcome from practice nurse before she carried out my Warfarin blood test which was done cheerfully & professionally.
Visited April 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear Lyn Rae, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice nurse when you attended the practice for your Warfarin blood test. We are pleased to hear you were given a warm welcome prior to the blood test, and that you found the blood test to be done in a cheerful and professional manner. Please feel assured we will share your feedback with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Lack of follow up
Rated 4 stars out of 5
by John Mason - Posted on 17 April 2025
I used Anime to report that I had a suspected UTI. I was called within the hour by a nurse practitioner and discussed my symptoms. She said I would be prescribed anti-biotics and would need to put in a urine sample, which I did the same day. I spite of the fact that I have had a number of UTI's in the last few months there was no follow up. I would have expected a call to see if the Anti-Biotics had worked? Was I still experiencing pain? Had the issue of frequency and urgency resolved itself? But nothing heard even after test results available.
Visited April 2025
Review titled Meon Health Practice
Replied on 18 April 2025
Dear John Mason, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contacts with the practice and lack of follow up. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. From review we can see you consulted with one of our Advanced Nurse Practitioners (ANP) and were prescribed antibiotics based on your presenting symptoms. We can also see you were instructed to bring a urine sample to the practice prior to starting you antibiotics. We can see from the consultation notes, you were appropriately safety netted, and advised to contact the practice back if your symptoms did not improve, or worsened despite taking your course of antibiotics. Your insight is appreciated and if you have any further concerns, please do let us know. We appreciate you taking the time to provide us with this feedback, and do recognise that not being followed up has caused you concerns. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great extensive consultation
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2025
The doctor provided a comprehensive assessment. Covering a number of issues and putting in appropriate time to enable several worrisome symptoms were identified and appropriate steps to start addressing these.
Visited April 2025
Review titled Meon Health Practice
Replied on 15 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about the care you received in your extensive consultation helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our doctor who offered you the time and attention needed for your problems and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Home visit no. Surgery Yes
Rated 4 stars out of 5
by keith harvey - Posted on 24 April 2025
Out of hospital, after home visit - referred to district murse - terrible, bad communication. Returned to surgery when mobile (and late), highlands nurse was brilliant, a joy to visit.
Visited April 2025
Review titled Meon Health Practice
Replied on 25 April 2025
Dear Keith Harvey, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our Practice Nurse helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our brilliant nurse who was a joy to visit and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Nurse
Rated 4 stars out of 5
by Leah Jerrard - Posted on 30 April 2025
Had a good experience with the nurse at whiteley practice listened to me and gave me good advice and s prescription to help me with my problem
Visited April 2025
Review titled Meon Health Practice
Replied on 01 May 2025
Dear Leah Jerrard, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your nurse appointment helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your good experience with the advice and prescription given for your recent problems and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Once you have an appointment it is good
Rated 3 stars out of 5
by Zoe Capel - Posted on 17 March 2025
The one thing letting the practice down is making an appointment. Anima is not fit for purpose and you can only schedule routine appointments at specific time. I logged on before 8 and kept going in to ensure I could access an appointment and the circle goes round and by the time you get in the appointments are gone. I did this for 10 working days. I gave up and phoned the receptionist who was lovely and I had a speedy appointment. This process really is a risk to vulnerable people.
Visited March 2025
Review titled Meon Health Practice
Replied on 20 March 2025
Dear Zoe Capel, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts to us for an appointment helps us understand what we are doing right and where we can make improvements. We acknowledge your frustrations with access to appointments and a limited number of online consultations that are available. So that we can provide safe and effective care for our patients, as well as looking after the health and wellbeing of our staff, we have a predetermined limit of online medical requests that can be submitted via Anima for both routine and urgent medical advice. For reassurances around Anima not being fit for purpose, in the past six months, our patients have submitted close to 6,500 medical requests online without contacting us in person or by phone. For clarity, patients who cannot use Anima to contact us online can contact us by telephone or in person as was standard service before we introduced online communications. For more information about how we offer access to appointments, please visit www.meonhealthpractice.co.uk/appointments/ Despite these frustrations, we are delighted to hear of your positive experience with our lovely receptionist and speedy appointment and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Face to face
Rated 4 stars out of 5
by John Easton - Posted on 14 March 2025
I had a long awaited face to face with a GP to discuss and agree current issues and future treatment. It was an open and Frank exchange but very beneficial. A future plan was agreed. A very calm and professional meeting
Visited March 2025
Review titled Meon Health Practice
Replied on 17 March 2025
Dear John Easton, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your face-to-face appointment helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our GP and that you had a constructive and supportive clinical assessment and have a treatment plan in place, and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
The last two doctors I have been treated by were both outstanding - I didn’t feel rushed and felt they went above and beyond to help
Visited March 2025
Review titled Meon Health Practice
Replied on 13 March 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts with the practice help us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you have found the last two doctors you have consulted with to be outstanding with how they treated you, went above and beyond and gave you the time you needed. Please feel assured we will share you feedback with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager