Meon Health Practice - Ratings and reviews
Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Absolutely abysmal. Have been trying to get something sorted for over a year. The surgery does not listen and I'm left in limbo. They refuse to acknowledge NHS guidelines and persist in trying to fob me off.
Visited October 2023
Review titled Meon Health Practice
Replied on 28 November 2023
Dear Patient, Thank you for taking your time to share this experience with us. We are sorry to hear about the awful service you have referred to regarding your ongoing needs for over a year, concerns that we as a Practice do not listen and refuse to acknowledge NHS guidelines, and we are persisting to fob you off, as you have submitted this review anonymously, we are unable to investigate and respond as directly as we would like to. To offer some reassurances to the levels of service we do offer, please be advised we have been working on many improvements to our services since we merged our three sites in Highlands, Whiteley, and Jubilee, just over two years ago. In the publicly available NHS Family and Friends Test data that was published from September 2023, 90% of our patients submitted a positive experience, but we are of course disappointed to read this is not reflective in your experience. You can look into this data further if you want to by using the NHS website: NHS England » Friends and Family Test data If you would like us to look into your concerns and see if there is support that we are not currently offering you, and to discuss the NHS guidelines you feel we do not meet, please contact us directly so that we can treat this case with the seriousness that is suggested in these comments. You can do this in the following ways: 1. Completing a Complaints Form, available to collect from reception 2. Completing a Feedback Form on the website: https://www.thehighlandspractice.co.uk/feedback-and-complaints/ 3. By letter to Complaints Team c/o 102 Highlands, Fareham, PO15 6JF 4. By requesting a telephone call from a member of the Complaints or Management Team We trust this information is helpful and believe we will deliver you an improved service in the future. Kind regards, James Leach Patient Service Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2023
This morning was a prompt, professional and reassuring experience. I was seen within 3 hours of requesting an appointment at the partner surgery
Visited October 2023
Review titled Meon Health Practice
Replied on 30 October 2023
Thank you so much for taking the time to post this review. We do our upmost to ensure patients who contact us with urgent medical issues receive a consultation or advice that day. We really do appreciate your feedback and will circulate this to the wider team. Best wishes, Paula Parkes Communications and Engagement Lead
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
Had some concerns about my daughter. Called at 0800 and spoke to a very helpful member of staff, appointment made for after school that day, arrived early and seen almost immediately, prescription emailed straight to pharmacy. Thank you, great care and service from receptionist and Dr too.
Visited October 2023
Review titled Meon Health Practice
Replied on 30 October 2023
Thank you for taking the time to post this 5 star review regarding the service you and your daughter received. We will certainly pass this on to the wider team. Best wishes, Paula Parkes Communications & Engagement Lead
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Review titled Timely intervention
Rated 3 stars out of 5
by Mari - Posted on 28 October 2023
I phoned the surgery yesterday and eventually got through (25th on the list) The lady to whom I spoke added me to the triage list and I was given an appointment for 3 hours later. I was initially seen by a very pleasant Nurse Practitioner who decided after taking a history that I needed to see a Doctor. After a wait of about 20 mins I was seen by a very kind and efficient Doctor, who decided I needed to go to QAH . I am still in hospital now as after numerous investigations and scans needed to be admitted. I am so grateful to have received such speedy help from the surgery and my thanks to all concerned !
Visited October 2023
Review titled Meon Health Practice
Replied on 30 October 2023
Thank you for taking the time to post this review especially when you are in hospital. We will certainly pass on your thanks to the team and we wish you a speedy recovery. Best wishes, Paula Parkes Communications and Engagement Lead
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
I contacted the surgery online requesting some help as my usual prescription drug was unavailable. The surgery kept in touch with me via text message, they acted immediately, they actioned my request with compassion and my new prescription was with the pharmacy by the end of the day.
Visited October 2023
Review titled Meon Health Practice
Replied on 30 October 2023
Thank you for taking the time to post this review and we are pleased that your enquiry was dealt with promptly and effectively. We will certainly pass on your thanks to the team. Best wishes, Paula Parkes Communications and Engagement Lead
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Review titled Online Admin queries
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
I recently registered with this practice and submitted a couple of Admin queries and my registration request online. Everything was dealt with in an extremely timely manner by Reception/Admin. I sincerely hope this sort of quick reaction to online queries can be rolled out/extended to online GP consultations which have worked extremely well in my previous GP practice.
Visited September 2023
Review titled Meon Health Practice
Replied on 26 September 2023
Dear Patient, Many thanks for taking the time to share this feedback with the Practice. We are happy to see you've had such speedy support in your registration and administration queries from our reception and admin teams. All of our staff are giving their best every day and when we can share recognition of their efforts it truly means a lot, so thank you once again. We are currently reviewing digital consultation solutions for our patients to improve access to care by allowing additional modes of contact to the Practice and will keep all of our patients updated with progress of this complex but essential improvement project via our website and patient newsletters. Thank you again for writing this review and we welcome you to the Practice. Kind regards, James Leach Patient Service Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Susan Jane - Posted on 10 September 2023
It seems my review didn't 'post' so I'm writing it again as it's the least I can do for the exceptional member of the reception staff who dealt with my query a week ago. Not only did she listen attentively and sensitively to my somewhat complicated question regarding my parents situation but then took the time to make further enquiries herself and let me know how it was progressing, even though it was the very end of her working day. She assured me that she would see it through and she did the following day. I felt totally confident that she was doing everything she could to help. She went above and beyond and I cannot say how grateful I am. In turbulent seas of trying to help aged and poorly parents at a distance she truly was a safe harbour. Thank you!
Visited September 2023
Review titled Meon Health Practice
Replied on 15 September 2023
Dear Susan Jane, Thank you so much for taking your time to write this feedback (twice!) to the surgery. We are so pleased to read your five star review and supportive comments that you and your parents received such attentive and exceptional support from the reception team, and the efforts of those behind the scenes allowing our reception team to follow up with these reassuring updates. We are all trying our best every day to meet patients and families of patients expectations, and when we receive recognition of our efforts it means so much to us all. Thank you again for your time in writing this review and we trust you and your parents will continue to receive this level of service in your future contacts with the Practice. Kind regards, James Leach Patient Service Manager
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Review titled Efficient, friendly help
Rated 5 stars out of 5
by Jane - Posted on 06 September 2023
Once again I can’t thank the staff at Meon Practice enough for all their help. In particular the Pharmacy Team. Quick, efficient, knowledgeable, and above all very understanding, patient and so so helpful. Thank you so much!
Visited September 2023
Review titled Meon Health Practice
Replied on 08 September 2023
Dear Jane, Thank you so much for taking the time to provide this feedback and your five star review. We are so pleased to see all the kind words you've shared about our Pharmacy Team and will take great pleasure in sharing this acknowledgement to our staff. We are all working incredibly hard to deliver this level of service to our patients and it's fantastic to see we have met your expectations. Thank you again for your time in sharing this feedback. Kind regards, James Leach Patient Service Manager
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Review titled Receptionist on duty
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
This evening I called to see if I could make a date/time switch for my daughter’s vaccinations. The staff member on duty (apologies I didn’t catch her name) was very understanding went completely above to help me and accommodate my request. Thank you so much!
Visited August 2023
Review titled Meon Health Practice
Replied on 22 August 2023
Dear Patient, Thank you for taking your time to share this five-star feedback with us. It’s so nice to read our staff member offered you such excellent service in showing understanding and going above and beyond to accommodate your request to switch your daughters’ vaccinations and we are so happy we can share your words of support and acknowledgement with our team. We are truly grateful of this feedback you have shared as our team are all working so hard to offer their best every day, and the recognition from our patients means so much to us all. Thank you again for your time in writing this review and we believe we will continue to deliver you and our other patients this level of experience in future. Kind regards, James Leach Patient Service Manager
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Review titled Exemplary care
Rated 5 stars out of 5
by Pauline Patterson - Posted on 24 July 2023
Following a bike accident resulting in a nasty large wound to my shin in April 23, I have for the subsequent 14 weeks been looked after by the medical staff at Whiteley surgery. I feel extremely grateful for the excellent care and kindness i have received by consummate professionals. A huge thank you. How lucky we are to have such an amazing service in our time of need. Long may the NHS continue.
Visited July 2023
Review titled Meon Health Practice
Replied on 26 July 2023
Dear Pauline Patterson, Thank you for taking the time to share this excellent feedback with us. We are delighted to read that you have received exemplary care from the medical staff at Whiteley surgery and have shared your supportive words with the team. We are all very grateful for your recognition of the amazing service our team have provided you with and we believe we will continue to offer this level of service to you and all our patients. We wish you a continued recovery following your bike accident and thank you again for your time in writing this review. Kind regards, James Leach Patient Service Manager