Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always there for me
Rated 5 stars out of 5
by Claire Stanton - Posted on 24 April 2023
In a world where complaints are the norm I want everyone to know that this practice has been brilliant. I have had numerous problems with knees and hips, plus other problems and they have always been there to help. 5 star service and thank you so much. I have never been disappointed. The e consult form is brilliant for busy people and for when things aren’t urgent. You can fill in your personal problems and someone comes back to you. If something is urgent they have always helped.
Visited January 2023
Review titled Mayflower Medical Group
Replied on 24 April 2023
Dear Claire, Thank you for taking the time to write this feedback. I am happy to hear that you have had a positive experience of our services and that you find econsult a brilliant way to contact the practice. We always try to respond to urgent issues in a timely way so it is good to know that this is your experience. I will share your feedback with our staff as it makes their day to hear good things from our patients. Once again, thank you. Yours sincerely, Jo, Governance and Improvement Team.
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Review titled Don't even bother
Rated 1 star out of 5
by Ruth Keen - Posted on 25 November 2022
Worst surgery I have ever come across, 2 year old very poorly (111 said he needed to be seen by a Dr within an hour) surgery diagnosed a virus over the phone without even seeing my child!!!!. Each time he's been like this he's been rushed to hospital either by ambulance or myself. Only offered an appointment by txt after hanging up on them at another surgery and obviously just to keep me quiet. Worst surgery
Visited November 2022
Review titled Mayflower Medical Group
Replied on 01 December 2022
Thank you for your feedback and I am sorry this has been your experience of Mayflower Medical Group. In order that we can look into this in more detail please could you contact the Governance Team via email on d-icb.mayflower.feedback@nhs.net. Thank You Clinical Governance Lead Mayflower Medical Group
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Review titled Thank you so much!!!
Rated 5 stars out of 5
by Jackie Hallett - Posted on 30 October 2022
I have recently moved and this was my first visit and experience of Sterling Road Medical Centre. All I can say is I was impressed, highly qualified nurses and practitioners who gave me the time to really listen. I cannot fault the service. Efficient and Caring! I would personally like to thank the lovely staff that helped me yesterday.
Visited October 2022
Review titled Mayflower Medical Group
Replied on 31 October 2022
Thank you so much for this review. I will ensure this is passed onto the relevant staff and management at the surgery
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Review titled Lamentable
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
I had a telephone appointment booked, it didn't happen. Went to the surgery to find out why. Their response was, ' the appointments always run over ' if they know this why tell a me it would be before 12.30 ! Told me I would be called next, we'll I wouldn't be there as I'd waited in all morning and had to go somewhere else. Offered me 4 pm appt ' , then said the Dr didn't work that late... then said she'd call my mobile. I pointed out that I didn't wish to be discussing medical issues whilst out, this was highly inappropriate. I now have an appointment for Friday, at least this time she was honest in telling me it could be anytime. Another lamentable service from this surgery. Please don't respond, having read your previous ones they repeat as if written by a robot.
Visited October 2022
Review titled Mayflower Medical Group
Replied on 21 October 2022
Thank You for your review of Mayflower Medical Centre and I am sorry you feel you have had a bad experience at our surgery. Please could I request that you make contact with the site manager Caroline Gibbons as she was present at the time and may be able to offer some clarity on the event. Thank You
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Review titled Indifferent
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2022
Had less than 5 minutes from a half hour appointment. he didn't listen to me at all .didn't tell me results of tests I was enquiring about .didn't respond at all to me saying I think I'm severely depressed as my meds were stopped due to a movement disorder. Didn't respond to me expressing that i could not cope with the physical pain I've managed for over 30 years .Couldn't get me out the door fast enough .I'm in pain and suicidal.and drowning due to copd ..I am at risk and there was no acknowledging that in the slightest
Visited August 2022
Review titled Mayflower Medical Group
Replied on 31 August 2022
Dear Patient, Thank you for your feedback and I apologise that the service you received did not meet with your expectations. I would like to be able to investigate this further in order that we can learn from events and improve our patient experience. We now have a dedicated email address for patient feedback that is monitored by our clinical governance team. Please email us on d-icb.mayflower.feedback@nhs.net Thank You Karen Mitchell (Clinical Governance Lead)
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
Hospitalised with vertigo 7 weeks ago condition not gone away.Had a Livi video consult with doctor and he said I needed a appointment next day ,the practice phoned me back and they said they could not see me until 2nd September. I am 71 live on my own and falling all over the place . But no luck In getting an earlier appointment
Visited August 2022
Review titled Mayflower Medical Group
Replied on 31 August 2022
Dear Patient, Thank you for your feedback and I apologise that the service you received did not meet with your expectations. I would like to be able to investigate this further in order that we can learn from events and improve our patient experience. We now have a dedicated email address for patient feedback that is monitored by our clinical governance team. Please email us on d-icb.mayflower.feedback@nhs.net Thank You Karen Mitchell (Clinical Governance Lead)
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Review titled Absolutely terrible
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2022
Tried Booking an appointment for this Surgery, was on the Telephone 30 Minutes , managed to get through to speak to someone 8-30 am and was promptly told no appointments left and also told the Surgery only works half a day, call back tomorrow, gave up and ended up going to A & E. They are notorious for bad service, NHS was supposed to be rectifying this but nothing appears to have been done !!!!!!!!!!
Visited June 2022
Review titled Mayflower Medical Group
Replied on 31 August 2022
Dear Patient, Thank you for your feedback. I would like to be able to investigate this further in order that we can learn from events and improve our patient experience. We now have a dedicated email address for patient feedback that is monitored by our clinical governance team. Please email us on d-icb.mayflower.feedback@nhs.net Thank You Karen Mitchell (Clinical Governance Lead)
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Review titled No wonder 111 and hospitals are stretched
Rated 1 star out of 5
by Ruth Keen - Posted on 09 June 2022
Currently have a poorly 5 year old, called at 8am after econsult said we needed to seek medical assistance. 8 hours and still nothing!!! Just called to see when to expect a call or appointment to be told he won't get a call till tomorrow!!!!! He has a temp of 39.1 which won't go down with calpol and now been told to wait 2 more hours and call 111. Disgusting they are allowing a 5 year old to be like this!!!!!!!
Visited June 2022
Review titled Mayflower Medical Group
Replied on 13 June 2022
Thank you for leaving a comment on our page. We are sorry to hear of your recent experience. As you have left your details we will investigate the concerns in which you have raised with a clinical review and our site manager will make contact with you following this. Thank you, Mayflower Medical group