Mayflower Medical Group - Ratings and reviews
Reviews
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Review titled Unhappy with arranged doctors calls
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Today is the second time in a fortnight I have waited in all day for an arranged phone call and nobody rings, you cannot get an appointment with a doctor and everybody says the doctor surgery is always empty, what are the doctors actually doing. I will in future refuse a phone appointment and ask the operator for a appointment with a doctor whilst the operator is speaking to me, I will probably be told she cannot do that.
Visited July 2023
Review titled Mayflower Medical Group
Replied on 13 July 2023
Dear Patient, Thank you for taking the time to give feedback and I am sorry that you did not have a positive experience. To allow me to investigate the particulars of the issues encountered, I invite you to log your complaint via our online form which can be found on our website under “Have your say” or send an email to d-icb.mayflower.feedback@nhs.net We have a team dedicated to improving the experience of our patients, so we are keen to understand what happened. Yours sincerely, Jo Beniston Head of Governance and Improvement
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Review titled Practise
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I am writing this in hope of a reply I am 75 and have a problem with my hip I have had this before some time ago and then had a injection in the surgery is this service still available can get no answers and am in a lot of pain.
Visited May 2023
Review titled Mayflower Medical Group
Replied on 23 May 2023
Dear Patient, I would be very happy to help you. We do still offer joint injections and you would probably need a review to confirm that your condition is still suitable. You can contact us by submitting an econsult or phoning the surgery on 01752 982200. We apologise in advance for any delay in answering at busy times. Econsult will go straight to the clinician for triage. If you have any problems please send an email to my team at d-icb.mayflower.feedback@nhs.net or use the online form on our website under "Have your say" providing your contact details so we know how to contact you. Yours sincerely, Jo, Head of Governance and Improvement.
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Review titled I thought the receptionist was joking!
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Today, after collecting my 12 year old daughter from school who had been sent home with severe earache we presented ourselves at Sterling Road surgery as we were unable to book an online appointment. The surgery was quiet, no-one else in the waiting room. I explained the situation to the receptionist who advised me that to book a 'Push Doctor' appointment, I was required to call the surgery who would then give me a code to go ahead and book this online appointment. To be honest as it was blatantly an issue with her ear it was appropriate for a GP to have a look themselves; but I suppose there is a process to follow. So I am stood in an empty surgery being told to go home and call and if I called before 2pm my daughter would be seen as she could see there were afternoon appointments. She claimed the phone lines were quiet. So go home and call the place I am currently stood in??!! I honestly thought she was having a joke with me. Anyway, I stepped outside the surgery and dialled the surgery number, and continued to do so (handsfree) on the car drive home and for a further half an hour at home; the line was constantly engaged! So I reluctantly called an overstretched 111. The lady on the end of the phone was so helpful, gave great advice and booked a clinician to call back within 2 hours. It's unfair to say this is a dreadful surgery, because once you get through all the bureaucracy, the nurses and doctors are amazing! It's a pity you don't get to see them face to face very often. I am seriously considering my future with Mayflower Medical, particularly Sterling Road Surgery. I am appalled by lengthy and complicated procedures which are not for the best interests of their patience.
Visited May 2023
Mayflower Medical Group has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by DPM - Posted on 11 April 2023
Used to have Livi which was great for seeing a GP as you could never see one in surgery. Right before bank they cut Livi as i would say most people used this rather than going through the and speaking to surgery and all the iron chains., so prob costs made them get rid of this, roll in push doctor, you now jave to speak to surgery before getting one of these appointments, so basically you can never get through to surgery, so effectively you have no gp. Was told today if i got my e-consult in before 2pm would be called back this evening by 6 or in the morning, or if they didnt i could redo the e-consult and start again, by a receptionist, who didnt really seem to care and it was nearly 6 she said with glee. Suprise nobody called, explained i have astma and needed a new inhaler absolutely no care, towards patients.
Visited April 2023
Review titled Mayflower Medical Group
Replied on 21 April 2023
Dear DPM, Thank you for your feedback. I am sorry to hear you have had this experience. It would be helpful if you could contact us via our online form on our website under "Have your Say" or by email at d-icb.mayflower.feedback@nhs.net We will then be able to look into your issue and resolve it. Access to the online doctors service such as Livi or PushDr are now via the surgery in order to maintain equity for all patients. We have recently implemented new processes that means improved access for all patients. Once again, if you contact us via the methods above, we will be able to understand your issue and resolve it. Yours sincerely, Jo, Governance and Improvement Team
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Review titled Are you going to let a blind man go deaf?
Rated 1 star out of 5
by Dan W - Posted on 07 April 2023
The surgery is horrendous!! I am blind have an ear infection with 80% hearing loss, took them 2 weeks to call back then booked an appointment for me a week later. The course of anti-biopics weren’t enough and after 5 days where the issue wasn’t gone I asked for some more and received an email to say that someone will call you but and we expect to do this on the 18th April but may take longer due to bank holidays. By then the infection will be rife and more hardy to treatment - how difficult is it to pop a prescription through electronically for ear spray? It’s me t like I’m asking for morphine. My wife is a nurse and we have friends who are doctors etc, I’ve had my ear re-examined with a special camera and have images but cannot get a GP to prescribe a simple spray. I’m now practically blind in both eyes and deaf in one ear! I’d imagine this will all continue until we all embrace privatisation - let’s face it, tgey know we wouldn’t until things hit rock bottom!
Visited March 2023
Review titled Mayflower Medical Group
Replied on 11 April 2023
Dear Dan W, Thank you for taking the time to provide this feedback. I am sorry that you have had this experience. Please can I ask that you contact me at d-icb.mayflower.feedback@nhs.net or via our online form on our website under "Have your Say" then I will be able to look into your case and ensure you get the support you need. I want to assure you that here at Mayflower Medical Group we are currently implementing improvements for patient access and you should start to notice a difference in the coming weeks. In the meantime, I am happy to look into your issue so please contact me as soon as possible via one of the methods stated above. Your sincerely, Jo, Governance and Improvement Team.
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Review titled Pensioners
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I am a relative of 2 patients in Stirling Road surgery they are not treated well at all they are pensioners and they do not have the internet and i am not always available to book appointments on there behalf but when an 82 year old man is standing in the surgery begging for an appointment Nest time please help him he was met with "do not call 111 in surgery hours go home and a GP will call you " they didn't I then had to call the surgery and beg for help he then ended up in hospital after someone finally call for an ambulance next time put patients on a list for the GP/nurse to call back so then your patients with respiratory problems are seen "please please remember not all pensioners have they internet to be able to book their appointments "
Visited March 2023
Review titled Mayflower Medical Group
Replied on 07 June 2023
Dear Relative, Thank you for taking the time to provide this feedback and I am sorry that you have cause to raise this concern. Unfortunately, I am unable to look into the issues specifically without the patient details. I would therefore ask you to contact me directly at d-icb.mayflower.feedback@nhs.net or via "Have your say" on our website. We have recently implemented improvements to patient access which involves using econsult wherever possible. However, patients can still contact us by phone also. We encourage everyone to use econsult who is able to do so, in order to reduce waiting times for people who do not have access to the internet. We do not book appointments at reception as we have a total triage approach to try to ensure that the service is equitable for all. I would appreciate the opportunity to understand the context of this situation and would ask that you get in touch with me as above. Yours sincerely, Jo, Head of Governance and Improvement
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Review titled Terrible, worst Dr's surgery I've ever had to deal with
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
It's almost impossible to get any kind of help from this surgery. If you have an issue that can't be dealt with by a livi video appointment, you have no chance of actually seeing a Dr. I've been trying for days to see someone, 111 have told me I need to see a Dr, the pharmacist has said I need to be seen, ive spoken to the 'gate keepers' at the surgery multiple times, been promised call backs that haven't happened. Terrible service, rude staff, I can not understand how they were classified as 'good' recently. Nothing has improved.
Visited February 2023
Review titled Mayflower Medical Group
Replied on 27 February 2023
Thank you for taking the time to provide this feedback. We are sorry that you have had this experience. We would like to look into this matter further and resolve it for you. Therefore, please could you contact us either by email on d-icb.mayflower.feedback@nhs.net or complete our feedback form on our website under "have your say" We are committed to continuous improvement and act upon the feedback we receive from our patients so we hope you will take the opportunity to send your feedback to us directly. Kind regards, Mayflower Governance & Improvement Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Do not use!!!! Never get through. Specialist has been in contact 3 months ago, 5 e-consults later and my prescription is still wrong everytime. Then pharmacy say I can’t have it because it’s not been put through by them. Sure thanks, I’ll just keep having seizures until they sort it in another 3 months then! Completely unhelpful, looking for another GP as this one is the lowest of the low. Find somewhere else if you’re looking
Visited February 2023
Review titled Mayflower Medical Group
Replied on 20 February 2023
Dear Patient, Thank you for taking the time to provide this feedback. I am sorry that you have had this experience. I would like to look into this and resolve it for you. Therefore, could you please email d-icb.mayflower.feedback@nhs.net or complete our feedback form on our website under "have your say" We are committed to continual improvement and act upon the feedback we receive from our patients so I hope you will take the opportunity to send your feedback to us directly. Kind regards, Jo Beniston, Head of Clinical Governance and Improvement
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Review titled disgraceful
Rated 1 star out of 5
by mik - Posted on 27 February 2023
after putting in an econsole 10 days ago phoned today to be told there was no record of it after receiving an email from them confirming my econsole this is just one of a list of things nothing has changed since take over it seems to be getting worse
Visited February 2023
Review titled Mayflower Medical Group
Replied on 16 March 2023
Dear Mik, I am sorry that you have a problem with your e-consult and thank you for letting us know about this issue. I invite you to send this feedback via the online form on our website under "have your say" or email the governance team at d-icb.mayflower.feedback@nhs.net and include your full name and contact details. The team will then look into your case and understand what has gone wrong. I am sorry that you do not feel improvements have been made but I want to assure you that we continue to work hard to provide good care to our patients and are very close to launching new solutions to meet the current demand on Primary Care. Please contact the team by one of the methods stated above and someone will be able to discuss your case with you. Thank you once again for providing this feedback and we look forward to hearing from you. Yours sincerely, Jo, Governance and Improvement Team
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Review titled Terrible
Rated 1 star out of 5
by Paul - Posted on 04 March 2023
Just don't bother! I have long term health conditions and it took eight days and 2 econsults before anyone called back. The approach from the surgery feels like if we leave it long enough you will go elsewhere. Reception staff are unhelpful and seem to enjoy this situation.
Visited February 2023
Review titled Mayflower Medical Group
Replied on 06 March 2023
Dear Paul, Thank you for taking the time to provide this feedback. I am sorry that you have had a poor experience. In order for me to help you, can you please submit your feedback via our website under "have your say" or email: d-icb.mayflower.feedback@nhs.net Once I have all the information I can help to resolve the issue. Thank you, Jo, Governance and Improvement Team