Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication unless they are chasing qof points
Rated 1 star out of 5
by Tracey E - Posted on 24 May 2025
6 months ago I was put on Methotrexate by rheumatology, whilst I have been having blood tests regularly I have not been able to take this medication consistently, each month there has been a delay/gap in treatment of at least one week through no fault of my own. I’d wouldn’t normally leave a negative review but I’ve reached my limit of tolerance, having just left the pharmacy in tears due to complete frustration. I work full time and have caring responsibilities so my life is pretty full. On 14th May I put in a request for my BP medication and added a note to request the Methotrexate, knowing that this Saturday would be my only opportunity to pick up the prescription from the pharmacy and I would have run out of the medication by this date. I arrive at the pharmacy my bp medication was there but not the Methotrexate as this had not been processed. The same thing happened a few months ago, when I called the surgery they apologised as they could see my request on their system, we all make mistakes but at least attempt to learn from them! If you couldn’t process the request text me and let me know don’t leave it and think I’ll never find out… They are eager to text me for Covid vaccines and bp data for qof to build up their income but something that may actually improve my health they don’t seem to care about. Really appalling practice, not sure why I’m surprised as I don’t know anyone who has a good word about them. I’ve lived in hope as always thought they had to improve one day. Sadly it seems it won’t be anytime soon so I guess like thousands of others I need to vote with my feet and register somewhere else with more competent processes and that doesn’t come with a health warning!
Visited May 2025
Review titled Mayflower Medical Group
Replied on 27 May 2025
Dear Tracey, Thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our Patient Engagement Manager d-icb.mayflower.feedback@nhs.net so that we can make contact with you. Thank you
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Review titled Prescription confusion
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2025
I have been prescribed antibiotics after being in severe pain all week upon checking it states my antibiotics will need to be collected from Blackburn.How is this possible I live in Plymouth. I am very upset as now I will have to continue in pain
Visited March 2025
Review titled Mayflower Medical Group
Replied on 17 March 2025
Please can you contact the Patient Engagement Manager so we can look at this for you as a matter of urgency. We will need your details in order to look into this for you. Thank you d-icb.mayflower.feedback@nhs.net
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Review titled Poor
Rated 2 stars out of 5
by Lee - Posted on 07 March 2025
E con 3 days no contact then require ftf appointment required week later still no response from Team ? Tried for two days calling waiting in line for two hours only to be hung up on when reaching 2 in line but if your conditions worsen go to AE total cop out
Visited March 2025
Review titled Mayflower Medical Group
Replied on 11 March 2025
Dear Lee Thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our Patient Engagement Manager d-icb.mayflower.feedback@nhs.net so that we can make contact with you to discuss. Thank you
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Review titled Very Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2025
Been having difficulties with shortness of breath for 12 weeks. No access to a GP. Practice Nurse prescribed antibiotics two weeks ago, to no avail. Attempted e consult 4 days ago with a statement that you will reply in 48 hours! You replied with seconds to spare, to say that you would reply within a further 48 hours! Message today to make appt for bloods…complaint is shortness of breath! No chest x-ray, no spirometer! Tried to call for a nurse appointment for bloods at 13:55 today. No. 25 in queue, requested phone back. No phone back, all lines busy from 1600 and cut off. My complaint is not an accident or emergency, yet, and I refuse to sit in A&E for 24 hours. I sincerely hope that my condition is not serious!
Visited March 2025
Review titled Mayflower Medical Group
Replied on 21 March 2025
Dear Patient, Thank you for providing feedback, all feedback, whether positive or negative is a crucial part in developing the surgery as we always endeavour to provide an effective and ever improving service to our patients. I am sorry to hear you have cause to raise concerns. I can see you have since emailed the Patient Engagement Manager and we will be in touch with you shortly. Regards
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Review titled Impossible to get through!
Rated 2 stars out of 5
by Sally West - Posted on 20 March 2025
I've been trying all week to make an appointment for a blood test. Either all the lines are busy and I'm asked to ring back later or the queue is ridiculously long and would mean hanging on the phone for hours! The call back service didn't work, the chat bot is useless as you cannot make appointment via that option and the dedicated Long Term Condition Team that used to be so helpful for patients like myself, no longer exists! Very frustrating. The service is far worse than it used to be and it wasn't great then. I'm now considering visiting the surgery as my only option to make an appointment. I've tried several times today and can't even get to the "queuing stage"!
Visited March 2025
Review titled Mayflower Medical Group
Replied on 20 March 2025
Dear Sally, Thank you for providing feedback. Please can you contact the Patient Engagement Manager via email so we can take some further details in order to investigate this for you. Thank you d-icb.mayflower.feedback@nhs.net
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Review titled Day of attempting to see a GP
Rated 1 star out of 5
by Debbie - Posted on 07 March 2025
Day 3…call back never came yesterday tried e consult this morning, none available, apps are useless so are the chat bots not even going to attempt them today, it’s now 16:04 and I’ve called 3 times this afternoon (after work) managed to get a call back request!!! Hopefully won’t have to post day 4’s attempts!!! Can see why the A&E dept gets over run!
Visited March 2025
Mayflower Medical Group has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Debbie - Posted on 10 March 2025
Day 6 of trying to get an appointment, didn’t get the call back on Friday, tried multiple times today, got another call back request today, remains to be seen if they call back as previous ones haven’t happened. Still require a doctors appointment used their useless apps again, they don’t work either, “chat to the receptionist” it’s more like an ai bot, so fingers crossed day 6 could be the day! incidentally Ido have a condition that requires treatment , I’m not asking for an appointment just because I can! It’s actually needed! So frustrating again today!
Visited March 2025
Review titled Mayflower Medical Group
Replied on 11 March 2025
Dear Debbie, Thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our Patient Engagement Manager d-icb.mayflower.feedback@nhs.net so that we can make contact with you to discuss. Thank you
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Review titled Awful
Rated 1 star out of 5
by Deborah Bray - Posted on 06 March 2025
Just want to see a doctor, tried all methods for 2 days, and nothing! Call back request didn’t work can’t get an e consult the apps don’t work can’t speak to anyone , just terrible frustrating service. This isn’t the first time, I’ve tried previous months, for the same condition, same result, so I give up, meanwhile your symptoms get worse but you can’t do anything about it!!
Visited March 2025
Mayflower Medical Group has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Megan Hamzat - Posted on 15 October 2024
Filled out an econsult at 8am on Monday morning. Received an email to say i would be contacted within 48 hours. I couldn’t wait that long due to having quinsy so I called and explained this. I was told to ring 111 who sent me to the pharmacy who ironically weren’t able to prescribe antibiotic. Long story short ended up being admitted to the emergency department. Two days later still waiting for my call back… awful system.
Visited October 2024
Review titled Mayflower Medical Group
Replied on 16 October 2024
Dear Megan, Thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our Patient Engagement Manager d-icb.mayflower.feedback@nhs.net so that we can make contact with you to discuss. Thank you
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Review titled Really Helpful
Rated 4 stars out of 5
by Ashleigh - Posted on 10 October 2024
I had some issues during pregnancy with my daughter, and since giving birth I have also had some problems. The GP surgery has been really helpful! I have always managed to talk to someone within 24 hours or get an appointment! Recently I have had a few health problems which they have took seriously and saw me for
Visited October 2024
Review titled Mayflower Medical Group
Replied on 14 October 2024
Thank you for taking the time to provide positive feedback to the Group. Its really appreciated. We will share this with the Team.