Marsh House Medical Practice
Abbey Health Centre, Finchale Avenue, Billingham, Cleveland, TS23 2DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Receptionist & Doctor were outstanding for me when i visited. Been a slight mix up and the receptionist went above and beyond for me. Doctor was lovely and very understanding with me. Always had great experiences with this practice Thankyou xx
Visited July 2024
Marsh House Medical Practice has not yet replied.
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Review titled Telephoned for Blood Test
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
I was told by South Tees Hospital to get regular blood tests with my GP practice due to previous stage 3 cancer and anemia issues long before covid pandemic. However I realise during covid this was not obviously not possible to maintain. It has been over a year now since my last blood test which was done at this practice, today I telephoned and the receptionist or whoever answered the phone was unhelpful and mentioned I now need a letter from my consultant to get one. Does this person know or care what it is like to have had cancer or the worry of it returning. I will now request a blood test at the hospital when I attend in July which only means more work for overworked hospital staff instead of the GP practice doing it
Visited June 2024
Marsh House Medical Practice has not yet replied.
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Review titled Great nursing team
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I recently received care from one of the practice nurses and one of the HCA’s who were both undertaking separate screening interventions. I cannot fault the professionalism of both individuals who undertook their role with care and kindness. I felt completely at ease. They are a shining example to the healthcare profession.
Visited March 2024
Marsh House Medical Practice has not yet replied.
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Review titled Constantly Engaged
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
been calling since 08:00 today lines constantly engaged, just seen on social media other people having the same issue! cant get there in person - hence calling - try putting the phones back on the hook
Visited September 2023
Review titled Marsh House Medical Practice
Replied on 06 September 2023
Dear Patient I am sorry to hear of the problems you have had in contacting the surgery and can understand your frustration. We did have a queueing system in place however this was removed following several complaints from patients who were charged whilst queing. The only alternative with our current system was to remove the queue so that patients were only charged if they were connected to the surgery. We are hoping to have a new system installed in the near future.