Market Harborough Med.Ctr - Ratings and reviews
Reviews
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Review titled No appointments again
Rated 1 star out of 5
by Disheartened - Posted on 03 May 2024
Unable to make an appointment to see a doctor for today or next week. On the phone for 50 minutes, started call at 8:03. I called 1st thing on a Friday and know Mon is a bank holiday but it still is not acceptible for a GP practice.
Visited May 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled No realistic appointments available
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
Need to talk to a doctor about concerns following the results of my partners scan at a nearby hospital. When trying to book an appointment was told the next available appt. is late June - that is over 6 weeks away. I find this cruel. The receptionist being polite and efficient is fine but that doesn't help the fact that i am honestly scared that of what that might mean.
Visited May 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I would very much like to compliment and sincerely thank doctor 'b' for my recent excellent consultation with him. He was very sympathetic, considerate and extremely understanding when I discussed my current health problems and concerns, which I very much appreciated in every way. jm
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 30 April 2024
Dear JM Thank you for your feedback. We are pleased that your recent consultation was such a positive experience for you. Again thank you for taking the time to give your feedback. KR On behalf of MH&BP
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Review titled Very Helpful Practice
Rated 5 stars out of 5
by Jenny Beavan - Posted on 05 April 2024
I needed to see someone after tripping causing damage to my face. My nurse was wonderful . She was so nice, she immediately calmed me and made me comfortable. She tended my injuries and helped with easing my nerves. I’m really grateful for her professional care. Thank you all at St Luke’s. You are a stars 🙏
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Jenny Thank you for taking the time to pass on your thanks regarding the nursing staff and all at St Luke's Treatment Centre. We will ensure your comments are passed to the staff. Again thank you for taking the time to share your positive experience. Kind regards On behalf of MH&BP
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Review titled Unacceptable service
Rated 5 stars out of 5
by Point less - Posted on 22 April 2024
I’ve been trying to make appointment, now for months , to see a GP , after back surgery, unable to get in , and now finally got appointment, in 3 months time ,this is so unacceptable, I’ll be in a wheelchair by then , the medical centre you need to get yourselfs sorted out , you have many training days but your staff are very rude to ill patients,
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback, and we apologise for the delay you have experienced in obtaining an appointment, we are increasing our clinical staff to offer more appointments. Again we apologise for the poor customer service you have experienced, we do undertake customer service training within the training days and all staff are reminded of the standard of customer care we expect. Kind regards On behalf of MH&BP
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
I have had an issue for over 5 weeks, did the online form and the info I got given hasn’t helped so I tried to call for an appointment and 3 days on a trot the practice was at capacity. Managed to speak to a paramedic on the phone, again their info hasn’t helped so I have tried again to get an appointment to be told they are at capacity. I work first thing in the morning so struggle to call as soon as they open and if I do manage I work so can’t just take time off. I call on my day off and they always seem to be at capacity. I shouldn’t have to go to Corby walk in to be seen. Poor service and reception staff can be very rude in tone, it shouldn’t take me over 5 weeks to get an appointment!
Visited April 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Phone service is not for for purpose
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Trying to get through on the phone lines to the surgery is not fit fir purpose engaged till 9am then eventually when you do get through you get told sorry no appointments go to corby urgent care centre then when your at corby they ask why your there and then you have to explain to corby you were told to go there as no appointments it really is a poor service to patients.
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback, we apologise for you being unable to get through on the telephone. We have now implemented a new phone system, which we hope will make calling into the surgery a better experience. We have recruited more clinical staff to expand our appointment offering, however, when no appointments are available we do have to advise patients to attend an urgent care centre. Kind regards on behalf of MHMC
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Review titled Rubbish customer service
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Phone lines are always busy waiting times of over hour, call in the evening offered first appointment for 6th June today is 15/4/24, have to call at 8am and cannot get through as is always busy. I have to go to work at 8am and its not urgent just need to speak with my GP regarding problems and medication
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback. We apologise for the problems you have experienced when calling the surgery. We have now implemented a new phone system which we hope will make your experience of calling the surgery better. Some queries patients' have can be answered by contacting the surgery using the 'Contact Market Harborough online' via the website at www.mh-bp.co.uk. We are recruiting more clinical staff to increase are appointments offering. Again thank you for sharing your feedback and this will be shared with the whole practice team. Kind regards on behalf of MH&BP
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Review titled Appalling service- prescription desk.
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
I have just received appalling service from the prescriptions counter. Unfortunately in need of urgent retraining in compassion and humility. People who come to the GP surgery are in a vulnerable position already and in need of help. Absolutely dismayed to experience firsthand how much the staff relish in patronising patients. Using phrases such as ‘well I don’t know how to make it any easier for you to understand’ and being scoffed at this morning. Mockingly checking off the calendar claiming I had ordered my prescription too early. From this particular desk there is a ‘nothing I can do’ and ‘how dare you ask me a question’ attitude. I was sighed at several times over a 2 minute interaction. No greeting or goodbye offered. I said ‘ok, thank you’ and immediately regretted it. It was manners on my part but not at all deserved. I have made a formal complaint via their website and suggest anyone else having a similar experience do the same. I have witnessed other people being left very upset. If reception staff are so vexed by patients and so loathed to help them, it begs the questions why they continue to work there?
Visited March 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Very very rude and unhelpful reception
Rated 1 star out of 5
by Vaughan - Posted on 12 March 2024
Problem with new inhaler on repeat prescription my wife tried to find out problem st surgery, receptionist was extremely patronising and very rude made my wife cry. My wife asked for a phone appointment with asthma nurse to sort out problem only to be told that there was no appointments till April nearly 3 weeks away, totally disgusting treatment, receptionist even tried to tell us how many times per day i should use my inhaler.
Visited March 2024
Review titled Market Harborough Med.Ctr
Replied on 15 March 2024
Dear Patient, thank you for your feedback, we are sorry to hear that your wife's recent interaction with our Practice did not meet the high standards we set. If you would like us to review this incident please use our website www.mh-bp.co.uk 'ask the doctor a question' please provide your contact details and we can look into this further for you. Kind regards on behalf of MH&BP