Market Harborough Med.Ctr - Ratings and reviews
Reviews
-
Review titled Rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I came in for a enquiry long que nothing normal there when I got to reception I spoke to a rude receptionist very unprofessional and very poor service received nothing unusual though is it .
Visited February 2024
Review titled Market Harborough Med.Ctr
Replied on 15 March 2024
Dear Patient Thank you for your feedback, we are sorry that we did not provide the service you expected. If you would like us to investigate this incident further please use our website www.mh-bp.co.uk 'ask the doctor a question' with your contact details and we can look into this. Kind regards On behalf of MH&BP
-
Review titled Booking system not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
It’s impossible to get an appointment, been trying all week and a now going to A&E no other option. Everyone has to ring at 8am it’s a lottery, by the time you get though (up to 2hrs) appointments have all gone for the day, you have to start over the following day. 8am is when people are going to work so you are either unable to call or have to have time off work to call over and over again trying to get through. The refusal to book an appointment for any day in advance is totally ridiculous.
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 17 January 2024
Dear Patient Thank you for your feedback. We apologise that you have found it difficult to obtain an appointment. We do offer appointments up to six weeks in advance, however, once all advance appointments have been taken, this means we can only book same day appointments. You can use the NHS app to book appointments, as we understand it can be difficult to get through on the phone lines due to the volume of calls we answer. There is also patient access where you are able to book on line appointments if you do not have access to this please contact the surgery you can do this by asking the GP a question via our web site which www.mh-bp.co.uk and we will assist you with this process. Again thank you for contacting us. Kind regards MH&BP
-
Review titled No Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
It’s just impossible to see a doctor, this has to change or people will lose their lives. How do they get away with not seeing people face to face. I have never experienced anything like it. It causes anxiety when you have to ring as the receptionist will not give appointment. 111 is a waste of time. A & E is brimming with patients that should be seen in a surgery. I was too ill to stay there for hours on end. Why can’t the pharmacist prescribe to the ill. It’s now a case of go without and suffer.
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 24 January 2024
Dear Patient We are sorry to hear of the issues you have experienced. We do undertake face to face appointments and are sorry you were not able to access one of these. If you use the NHS app you can make many appointments using this, and access results for blood tests etc. We have recruited more clinical staff recently to provide more appointments for our patients. You can contact the practice via our website www.mh-bp.co.uk and use the "ask the doctor a question" and we can look into this further for you. Kind regards On behalf of MH&BP
-
Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Have a review in December about my medication with doctor, I now need a medication that they took me off , after tell the doctor I need this , I was told by the receptionist he’s not given it, when you no your own body . This helps me , but now I have to live in chronic pain due to your actions , and the receptionist was very unwelling to help and refused to email the doctor on my behalf, absolutely disgusting
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 24 January 2024
Dear Patient I am sorry to hear of the issues you are experiencing. If you would like to contact the practice via our website www.mh-bp.co.uk and use the "ask the doctor a question", we will look into this further for your. Regards on behalf of MH&BP
-
Review titled Amazing Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
I was going round in circles trying to get help from other services trying to find who I needed to speak to. The amazing receptionist at the Market Harborough Medical Centre (not allowed to name) was absolutely fantastic! Very very helpful and got me to the right people I need to speak to. Many Thanks!
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 02 February 2024
Dear Patient Thank you for sharing your feedback with us. We are happy to hear that the service you received was the standard we aspire to. Your feedback has been shared with the whole Patient Service Advisor Team. And again thank you. Kind regards on Behalf of MH&BP
-
Review titled Professional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
Attended the Surgery with what I considered a routine medical problem. The GP offered a swift and more serious diagnosis; recommending immediate A&E attendance. His referral letter was concurrent with the consultation and within 45 minutes of Hospital arrival, I was seen by a Consultant and admitted. His referral was also praised by the Consultant. Later I wrote to the GP to personally thank him for his professionalism and accurate diagnosis.
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 15 March 2024
Dear Patient Thank you very much for your feedback, and we are happy to hear that you received excellent treatment from ourselves and from the Hospital. Kind regards On behalf of MH&BP
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
As usual an excellent service with lovely staff. If only they were all like this. I'm lucky to live here
Visited January 2024
Review titled Market Harborough Med.Ctr
Replied on 24 January 2024
Dear Patient Thank you for taking the time to provide this positive feedback, we will ensure we share your comments with the whole team. Again thank you on behalf of MHMC
-
Review titled 5* NHS service
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
Helpful & approachable staff. Excellent support & advice. Swift process from assessment through to treatment. Would recommend
Visited December 2023
Review titled Market Harborough Med.Ctr
Replied on 12 December 2023
Dear Patient Thank you so much for your feedback regarding our service. I will pass this on to the whole practice team. Kind regards MH&BP
-
Review titled Fantastic service
Rated 5 stars out of 5
by Gordon R - Posted on 06 November 2023
I walked in to St Luke's mildly injured and was seen within 10 minutes, assessed, X-rayed and treated within half an hour. Brilliant service, superb assessment with clear explanation of my condition. I am very impressed with the professional support I received.
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 08 November 2023
Dear Gordon R Thank you for for your positive review and that you were pleased with the service you received, and your comments will be shared with the team.
-
Review titled Doctor was great but took 3 weeks to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2023
The service the Dr gave was thorough and caring with a specific plan of action given however I had to wait 3 weeks to get the appointment which is not acceptable
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 13 November 2023
Dear Patient Thank you for your feedback and we are pleased that you were happy with the plan you received at the appointment. We do apologise that it took 3 weeks to get that appointment, we have recently recruited a GP Partner, Salaried GP and other clinical roles which we hope will ensure you get an appointment in a timely manner. Kind regards