Lynwood Medical Centre
2A-6 Lynwood Drive, Romford, Essex, RM5 3QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A good example of what's wrong with "our NHS"
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
Trying to book an appointment to see a doctor Cannot get through on the phone so try to book through the internet Says they will phone in 48 hours Now over 84 hours and no call I doubt they ever intend to phone just a good way if delaying appointments This surgery needs to be closed down They are accepting money from the government under false pretences
Visited June 2024
Review titled Lynwood Medical Centre
Replied on 28 June 2024
Dear Anonymous patient, Thank you for your feedback. I am sorry you had poor experience. There is a queue on the telephone during certain times of the day. We do have the facility for you to leave a message by selecting an extension for certain tasks so as to decrease the queue. However for all appointment requests through the internet ( using our website link "Contact us online"), we sent a text with link to appointment within 24 hours. I have checked and our data shows that we have contacted every patient who has requested an appointment through internet in the last few days. Since you have posted the review anonymously I can't look into it further but am happy to provide you more information if you contact us with your details. kind regards, Practice Manager
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Review titled Lovely Lady
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I was helped by this lovely receptionist when I was running late for my appointment. Thank you so much for your help and understanding how important it was for me to attend my appointment. Thank you so much! Your kindness is really appreciated.
Visited May 2024
Review titled Lynwood Medical Centre
Replied on 12 August 2024
Dear Valued Patient, Thank you so much for your kind words and for sharing your positive experience with us. We're delighted to hear that our receptionist was able to assist you when you were running late for your appointment. We understand how important it is to make sure you get the care you need, and it's wonderful to know that our team's kindness made a difference for you. Your appreciation means a lot to us. Since you have psoted this comment anonymously and not named the receptionist who helped you, I will be sure to pass along your gratitude to our reception team. We’re here to support you, and it’s great to hear that we were able to provide the understanding and assistance you needed. Thank you again for your lovely feedback. We look forward to continuing to provide you with the best possible care. Warm regards, Dr G Singh
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
The new layout of the surgery is so much better than the old one. Staff were very friendly and the doctor really listened to my concerns and was able to help me. Also managing to get an in person appointment in 4 days was excellent. Thank you Lynwood!
Visited March 2024
Review titled Lynwood Medical Centre
Replied on 28 June 2024
Dear Patient, Thank you for your feedback. We are happy that you like the new layout and you found the staff and doctors helpful. Kind regards, Lynwood Medical Centre
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Review titled Great Practice and Friendly Staff
Rated 5 stars out of 5
by A.Adnan - Posted on 14 December 2023
The staff was friendly and efficient, creating a welcoming atmosphere. The doctor was attentive, thorough, and took the time to address all my concerns. The facility was clean and well-maintained. Overall, I highly recommend this practice for their professionalism and commitment to patient care.
Visited October 2023
Review titled Lynwood Medical Centre
Replied on 28 June 2024
Dear A. Adnan, Thank you for your positive feedback. It motivates staff to serve our patients even better. It means a lot to us. Kind Regards, Lynwood Medical Centre.
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Review titled lung function test
Rated 2 stars out of 5
by pharvey - Posted on 16 October 2023
was taken ill with chest infection - hospital told me to go to the gp to have a lung function test. went to the gp this morning and ask for an appointment for a test - receptionist rude and ignorant saying we do not do them - as if i thought they were capable - the doctor does them - really she then told me there were no appointment and i would have to phone after 4pm why are people like her being employed as receptionists because they are not interested in the job and just bring the surgery ratings down p. harvey
Visited October 2023
Review titled Lynwood Medical Centre
Replied on 12 August 2024
Dear P Harvey, Thank you for bringing this matter to our attention, and I'm sincerely sorry to hear about your recent experience at our practice. Your health and comfort are our top priorities, and I deeply regret that we fell short of meeting your expectations. It is essential that every patient feels respected and cared for. We will be addressing this issue directly with our staff in the next staff meeting to ensure that our values of compassion and professionalism are upheld in every interaction. Regarding the lung function test, I understand the frustration this situation has caused. These tests are done using specialised equipment and you should have been clearly informed that your GP can refer you to a specialized clinic where this can be done. I will review our communication procedures to prevent such misunderstandings in the future. Your feedback is invaluable to us as we continually strive to improve our services. We are also working closely with hospitals and other healthcare partners to streamline the referral process, making it as straightforward and stress-free as possible for our patients so that you are referred directly and not sent to GP just to be referred. Please do not hesitate to contact us directly if you have any further concerns or if there's anything else we can assist you with. We are here to help and ensure that your healthcare journey is as smooth and supportive as it can be. Thank you for your understanding and for allowing us the opportunity to improve. Warm regards, Dr. G Singh