Lordswood House Group Medical Practice - Ratings and reviews
Reviews
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Review titled Excellent response
Rated 5 stars out of 5
by Mary Osborn - Posted on 25 September 2023
I am struggling with ear/chest infection… the Receptionist rang me back within 30 mins and offered an appointment next day! Cannot praise the Reception team and GP I saw highly enough. This is a very efficient Practice… only minus is that there was no water machine in reception.
Visited September 2023
Review titled Lordswood House Group Medical Practice
Replied on 25 September 2023
Dear Mary, Sorry to hear you are not well and thank you for your very kind comments about our service. We are delighted that we were able to support you. I will share your feedback with the team who will be delighted to hear your comments. Sorry about the lack of a water machine but unfortunately at this time we have no plans to install one. Kind regards Angie Newton Business Manager Lordswood Medical Group.
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Review titled Brilliant serviceon Monday
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
On Monday i called in to the surgery for advice regarding very swollen and painful fingers and after seeing a very helpful receptionist ,she promptly arranged for me to see a doctor who thoroughly examined the problem, issued prescriptions and organised an immediate blood test , having fitted me in with other patienfs. Excellent service from everyone I saw, to whom many thanks for your care and attention.
Visited July 2023
Review titled Lordswood House Group Medical Practice
Replied on 17 July 2023
Dear patient, Thank you for taking the time to get in touch about your recent experience. I am delighted to hear you were so pleased with the service you received from our team who all work hard to provide the best care possible. I will pass on your thanks and comments to the team. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Wellbeing Prescriber and Mental Health Nurse
Rated 5 stars out of 5
by Maggie Dunne - Posted on 04 May 2023
The practice has introduced an in house mental health nurse and Wellbeing worker. Both services interact and are so helpful if you have well-being issues. I can highly recommend these services to anyone who is suffering with mental health issues and who need additional support regarding general wellness. A superb resource
Visited May 2023
Review titled Lordswood House Group Medical Practice
Replied on 18 May 2023
Dear Maggie, Thank you for getting in touch to share your recent experience. I am delighted that our team have been able to help and support you and I will share your kind feedback with them. Thank you for taking the time to let us know how pleased you are. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Good G P practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
I would like to thank Lordswood Surgery for enabling me to have some helpful modifications in my home,now that I am experiencing some mobility problems. The Health and Wellbeing Coach advised me to speak to a G P,who referred me to an occupational therapist. Two days after that appointment , the work was carried out. I was very grateful .. it has made a difference to activities at home. Also,the Social Prescribing and Health and Wellbeing are excellent services. Many thanks from an older patient.
Visited April 2023
Review titled Lordswood House Group Medical Practice
Replied on 06 April 2023
Dear Patient, Thank you for your kind feedback about the services you received from us recently. I am very pleased to hear they have helped you in such a positive way. I will pass on your comments to our Health and Wellbeing Coach and our Social Prescribers who will be delighted to hear how much their support has helped you. Thank you for taking the time to get in touch, your positive feedback is very much appreciated. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Nothing but praise generally for this practice as regards myself and elderly relative. Am leaving this review though to alert people to the excellent call back service. I rang recently around 8.40am and selected call back option. Receptionist rang just before 9am and had appointment at surgery at 9.20am. Stunning!
Visited April 2023
Review titled Lordswood House Group Medical Practice
Replied on 19 April 2023
Dear Patient, Thank you for getting in touch to let us know about your recent positive experience. It is great to hear that our new telephone service is helping patients and that you are pleased with the service we are offering. Thank you for taking the time to get in touch. I will share your feedback with the whole team who will be delighted to hear your comments. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Practice doesn’t seem to make allowances for deaf people
Rated 3 stars out of 5
by Ann Cash - Posted on 29 April 2023
I called at the surgery for my doctors appointment on Saturday 29th but the doors were closed. Being profoundly deaf I could not use the intercom which resulted in me having to ring the bell 3 times before someone waved that I could open the door….secondly, the doctor made an appointment herself for me to see her again in 3 weeks and to book a blood test on my way out. The receptionist told me that the earliest date was 6th June which is 5 weeks away. I asked if I could have an earlier appt so that the results may be available before my next doctors appointment in 3 weeks. She said that I could ring the surgery next week to see if any earlier ones become available, I told her that I can’t use the phone. She said to pop in each day instead which to me is not feasible. I feel that the surgery does not make much allowances for deaf people. I do not like to ask someone else to call for me as I know that there are long queues on the telephone which makes them exasperated when they cannot get through and are no 80 in the queue or get told that the surgery has reached its capacity for that day.
Visited April 2023
Review titled Lordswood House Group Medical Practice
Replied on 18 May 2023
Dear Ann, Thank you for getting in touch and I am very sorry you experienced difficulties in accessing your appointment. There is currently a high demand for blood test appointments and we are working hard to bring this wait time down. As a practice we are very keen to understand how we might better support our patients with hearing difficulties and I would very much welcome any ideas you might have to support this. Earlier this year we tried to establish a core group of patients with hearing difficulties so we could work together to make improvements but regrettably, the meeting didn't take place. If this is something you might be interested in it would be great to discuss this with you. Please do not hesitate to get in touch via the contact form on our website if this is something that would be of interest to you. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Need to Improve
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
paying £9.65 twice is a bit too much in these times of affordability. prescribed 2 boxes of my bp medication but pharmacy's computer system, linked to the surgery, says only 1 box, so I got only one box but charged £9.65 still. when I go for my second box later Im sure I will be charged again! Calling to book appointment is another not so great experience.
Visited April 2023
Review titled Lordswood House Group Medical Practice
Replied on 11 April 2023
Dear Patient, Thank you for getting in touch to let us know you have had difficulty with a recent prescription. When an item is prescribed you only pay a charge for each medication so if two boxes of the same medicine are prescribed to you, you would only pay one prescription charge. The pharmacy's computer system is not linked to the practice but they are able to access the electronic prescriptions via their system and dispense what the doctor has agreed to issue to you. If the pharmacy have only issued one box of your medication, it is likely that this is what the doctor has prescribed. If contacting us by phone for an appointment you have the option to select the option to hold your place in the queue to save you waiting on the phone. Alternatively, between 10am - 4pm you can select to be put through to our pharmacy team who can help you with any medication related queries. Please do get in touch with us if you have any further queries concerning your medication. Kind regard Angie Newton Business Manager Lordswood Medical Group
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Review titled Impossible to get an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
I've been trying to get an appointment to see my doctor for months now. You hold on from 08.30 when the lines open for over 30 mins only to be told that there are no appointments available and to phone back again the next day! This is a ridiculous system where they are encouraging you to attend the Accident and Emergency department. No wonder the NHS is broken and there are long waits in A&E with ambulances queueing up. Whatever happened to having slots to see the doctor later in the week or even the week after??? There seems to be more GPs/ trainees in the surgery and yet no availability to see them. Please can someone sort this system out.
Visited March 2023
Review titled Lordswood House Group Medical Practice
Replied on 10 March 2023
Dear patient, Thank you for your feedback and I am sorry to hear you have experienced difficulties when trying to access our services. Our new telephone system, which has been in place since October last year, allows you to select the option for a call back rather than waiting on the line to be answered. Many of our patients use this service and have found it most beneficial. We continue to experience high demand for our services but if you have an urgent acute problem, we have a number of clinicians each day who would be able to help you, including our on call and urgent care GPs. In addition, appointments can now be pre-booked so for less urgent conditions this might be a useful option for you. If you have online access we also have a number of appointments you can book yourself directly. Alongside all of this, we operate an extended access service offering appointments every evening from 6.30pm - 8pm and on a Saturday so perhaps this might suit you better. The increase in demand does mean that for routine appointments, availability later in the week or the week after is often not possible and sadly, this is affecting all NHS services and not just our surgery. I hope this information is useful to you but if you have any further comments or need any additional assistance to access our services then please do not hesitate to contact the surgery directly. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Caring Doctors practice
Rated 5 stars out of 5
by Helen Mulhern - Posted on 08 March 2023
I have been very happy and impressed with my treatment now COVID restrictions have been lifted. The reception staff are very helpful and have helped me in various ways. I've been impressed by the nurses at the practice. The Doctors I have seen l(I have needed some appointments lately) have been great, friendly and professional, treated me like a human being.
Visited March 2023
Review titled Lordswood House Group Medical Practice
Replied on 10 March 2023
Dear Helen, Thank you for your kind feedback about the services you have received from us recently. The whole team work incredibly hard to provide the best service possible for our patients and it is always wonderful to hear from patients who are happy with the services we are providing. I will ensure your feedback is shared with the team and thank you for taking the time to get in touch. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Failing the elderly
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
My nan is 102 soon to be 103, she has been trying to book an appointment with this practice since the start of February, as she is in pain. Once she managed to get through on the phone, the receptionist offered her an appointment at 19:30 on the night (this is the time that my nan is in bed), and then gave her an appointment for the middle of March. I understand the service is stretched, and under pressure, but I think this is such a poor service for an elderly person.
Visited February 2023
Review titled Lordswood House Group Medical Practice
Replied on 12 March 2024
Dear Anonymous, Thank you for getting in touch to tell us about the recent difficulty your nan has had in getting an appointment. I can only apologise that the team offered such a late appointment to a lady of such a great age. I will ensure this is fed back to the team and we learn from your valuable feedback. Every day we have an on call team who assist patients with urgent issues such as when they are in pain. If your nan would prefer someone to make an appointment on her behalf, you can now do this online via our website by completing a simple form. This is then triaged by one of our GPs within 1 working day. Alternatively, if your nan would struggle with this herself, she can still reach us by phone where one of our trained receptionists would complete the form on her behalf. We take all feedback seriously and use this to help us learn and improve. Thank you for taking the time to get in touch. Kind regards Angie Newton Business Manager Lordswood Medical Group