Lordswood House Group Medical Practice
54 Lordswood Road, Harborne, Birmingham, West Midlands, B17 9DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Triage
Rated 2 stars out of 5
by Mr Osborne - Posted on 21 May 2024
We were told that the triage system would solve communication problems - rubbish. I have tried on 3 occasions to use it only to be told to try the next day owing to sickness problems. I have then waited on the phone to be answered, and when it was, they directed me to triage again. It won’t work without sufficient staff.
Visited May 2024
Lordswood House Group Medical Practice has not yet replied.
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Review titled Brilliant Receptionists
Rated 5 stars out of 5
by Ann - Posted on 31 May 2024
My husband on 30 May, received such outstandingly kind attention from the receptionists at Selcroft and Lordswoods practices. Thank you.
Visited May 2024
Lordswood House Group Medical Practice has not yet replied.
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Review titled GP appointment
Rated 5 stars out of 5
by ELEONORA DIMITROVA TERZIEVA - Posted on 12 May 2024
The GP was incredibly attentive, taking the time to listen to my concerns and address each one with care and expertise. He explained everything clearly and made sure I felt comfortable with the treatment plan moving forward. His knowledge and compassion truly made me feel valued as a patient. I couldn't be happier with my experience at this GP practice.
Visited May 2024
Review titled Lordswood House Group Medical Practice
Replied on 13 May 2024
Dear Eleonora, Thank you for your kind feedback about your recent experience at our practice. It is great to hear your concerns were addressed and that you have an agreed plan for moving forward. I will share your feedback with the GP you saw who will be delighted they were able to help and support you. Thank you for taking the time to get in touch. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
I had opportunity today to try the new procedure for contacting the practice. I completed a triage form, which was very simple, and I had a doctor ring me the same day to discuss my health and everything was resolved over the phone. The doctor, although not my own, was very kind, courteous, professional and knowledgable. Great service and the new system is very effective.
Visited April 2024
Review titled Lordswood House Group Medical Practice
Replied on 07 May 2024
Dear patient, Thank you for your kind feedback about our new triage system. We are delighted to hear that you have had a positive experience when contacting us and that the doctor was able to provide you with great service. The whole team will be delighted to hear your feedback and thank you for taking the time to get in touch. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Prompt review of symptoms
Rated 5 stars out of 5
by Tom Finnegan - Posted on 05 April 2024
The doctor gave me a thorough check over because of my symptoms which I thought might be a heart problem. After the Review, I felt reassured & very grateful for the care given.
Visited April 2024
Review titled Lordswood House Group Medical Practice
Replied on 09 April 2024
Dear Mr Finnegan, Thank you for your comments and it is great to hear that the doctor was able to reassure you. I will share your feedback with the team who will be delighted they were able to help and support you. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
Being trying for 10 days to get an appointment at this place ,impossible, I rang at 8 am like I was told to do and they answered at 8.23 telling me to ring tomorrow and try again well I'm sick of the staff telling me to ring back in the morning ,the place is run like a back street business and management don't want to talk to you because they know the system is rubbish and does not work . I'm off to another surgery as I found that I can get appointments the same day , really disappointed at this place I don't know what the doctors do all day but they don't see patients .
Visited March 2024
Lordswood House Group Medical Practice has not yet replied.
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Review titled communication
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2024
Whilst I have no qualms in recommending this practice for good care, I am not happy with the communication management. In March 2024You wrote to us informing us of the new appt system, which you know very well will be difficult and worrying for seniors...so you tell us we can contact you about using it, ...but no email is provided or a specific contact person...and why should we want to distract the DRs? Your letter did not explain that at a certain time each day, you would be making the online application form ' temporarily unavailable'.. communication omission ! Your online form offers the opportunity ( for some an obstacle) of sending an image. ..but no details of how this functions. Other practices have instructions available about the formats your system accepts, and how to go about sending an image either from a phone or computer. Few seniors have an at home tech savvy help assistant and accrx are not helpful either. The solutions are not rocket science...
Visited March 2024
Review titled Lordswood House Group Medical Practice
Replied on 10 April 2024
Dear Anonymous, Many thanks for your review and comments. In the weeks leading up to launching the new triage system at Lordswood Medical Group, it was our priority to communicate this to patients in different ways. This included by sms / video clip, on the Practice's phone line message and website, leaflets within the Practice and posting out information to those without mobiles or online access. Prior to launch, we did not envisage that we would need to switch off the triage system - unfortunately we have needed to do this on occasions due to staff sickness, and to prevent overwhelm for existing staff with the resources available. On such occasions, the Practice reverts to the former system where appointment requests are handled by receptionists. The following link explains to patients how to submit a triage request, including attaching photos for a medical request: https://support.accurx.com/en/articles/5390855-patient-support-how-to-submit-an-online-request-to-your-gp-practice Information with the same and other links about how to complete the triage form was sent via sms to patients before the triage system launch, alongside advice that a receptionist can help patients to complete the form or can complete it on their behalf, either in person or by telephone, if they cannot complete it themselves. Receptionists are always on hand to help, and can also help to explain how to attach images, should you have any further difficulties. We hope this addresses your concerns. Kind regards Lordswood Medical Group
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Review titled Awful services
Rated 1 star out of 5
by Nicola mcsharry - Posted on 09 February 2024
I call to make an appointment today to se a doctor. I first spent 35 minutes on the phone to get through to the receptionist. Upon doing so her cold and unsympathetic attitude was the first obstacle I came across. I was told there was no appointments left for that day and March was the next appointment. I was then questioned about why I needed the appointment to see a doctor and made to feel as though I was a problem and embarrassed for calling in the first place. No empathy. I felt as though she was just getting rid of all her calls. I have a telephone appointment in a weeks time not with my gp meanwhile I have to continue with my symptoms. The level of services I experience when contacting my doctors surgery has deteriorated it’s not worth contacting them if you are unwell.
Visited February 2024
Review titled Lordswood House Group Medical Practice
Replied on 19 February 2024
Dear Nicola McSharry, Thank you for your feedback and I am sorry to hear the service you received fell below our usual expected standard. Our trained receptionists do need to understand why you are requesting an appointment in order to direct you to the most appropriate clinician. As a practice, we understand patient's frustrations at having to wait, but demand for our services at this time is particularly high and we continue to do the best we can with the resources we have available to us. There is always an on call provision every day for more urgent appointments should this be required. By mid-March, we will be introducing a full triage service, led by our GPs to try and help us further manage the increased patient demand. Further details about this can be found on our website. We appreciate you taking the time to provide feedback. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Good practice.
Rated 5 stars out of 5
by Eileen Vaughan-Moore - Posted on 08 February 2024
Once I got a consultation, the receptionist and Doctor were friendly and professional. Getting through on the phone takes time and a great deal of patience.
Visited February 2024
Review titled Lordswood House Group Medical Practice
Replied on 19 February 2024
Dear Eileen Vaughan-Moore, Thank you for taking the time to feedback about your recent experience. We are aware there are sometimes long waits on the phone due to the high level of demand for our services currently and we are sorry for any delay in answering your call. From mid-March we are introducing online triage for patients to help manage this demand and further details about this can be found on our website. Thank you for taking the time to provide feedback which I will share with the rest of the team. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
After 1 hour and 45 mins waiting in a queue for an appointment. I was told no appointments at all and to call the next day. I am a GP myself and don’t have the time to keep calling back to make an appt. Truly shocking and poor access. I will not be staying with this practice.
Visited January 2024
Review titled Lordswood House Group Medical Practice
Replied on 19 February 2024
Dear anonymous, Thank you for getting in touch and I am sorry to hear about your recent experience. As a fellow colleague, I am sure you can appreciate that a Monday morning is the busiest time for contacting the practice. Despite having as many staff as possible available to answer calls, demand for our services is incredibly high at this time. From mid-March, we are introducing an online triage system to further help manage demand for our services. Further information about this can be found on our website. This might be a preferred option for you rather than having to call us and make access a little easier for you should you decide to remain with us. Thank you for taking the time to feedback. Kind regards Angie Newton Business Manager Lordswood Medical Group