Longfield Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Janine - Posted on 02 May 2023
I use patches for my appointments and I always get a face to face appointment on the day. Brilliant communication through patches and friendly faces who make me and my daughter feel looked after, even when I feel I am worrying over something little I feel reassured and listened to especially by the nurses. Thank you for all you do!
Visited May 2023
Review titled Longfield Medical Centre
Replied on 03 May 2023
Dear Janine The GP Partners and staff at Longfield Medical Centre would like to thank you for your positive feedback. Comments regarding staff members will be redirected to them.
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Review titled Disappointing unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
After a loss of pregnancy GP forgot to put in emergency scans due to extreme pain. missed appointment due to pain was unable to cancel due to morning rush hour phone calls when I got throw at 5pm I was met with a extremely rude receptionist who explained my pain wasn’t her problem I explained my problems and what happened in depth she repeated it wasn’t her problem after trying to talk to her repeatedly to calm the situation I was met with tutting and refused to even see if space was available for me to see a GP or nurse or any practitioner leaving me helpless and alone refused to let me speak to anyone else I have now moved doctors
Visited March 2023
Report review titled Disappointing unprofessional as unsuitable
Review titled Longfield Medical Centre
Replied on 10 May 2023
Dear Anonymous, Thank you for your feedback. I would like to apologise to you if you feel were treated poorly by a member of our Reception team. Whilst I am sincerely sorry to hear of your situation, I have listened to your telephone call, and I can confirm that our Receptionist remained calm and professional throughout, despite you swearing at her and calling her offensive names. Help and advice was offered, unfortunately you continued to swear and then threatened to come to the Surgery and physically assault the member of staff. This behaviour is not tolerated by the Practice, and you were therefore removed from our Practice list. Practice Manager Longfield Medical Centre
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Review titled Amazing Care and Staff thank you
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I’d just like to say thank you to the reception staff and medical team, I had a appointment this week, where I was told I needed to go straight to a& e in a ambulance, I was in a lot of pain and everyone was really caring and helpful- All you get is negative feedback where it’s no one’s fault to the lack of doctors and nurses that no one wants to go into the medical profession- as of the situation with pay etc - you all do amazing job and people need to realise how lucky we are !! for having a nhs where it’s abused from patients who don’t turn up for appointments- do not use their common sense - and will not take responsibility for their own health instead of wanting everything now! once the nhs is no more and you have to pay - people might realise - what may go for ever !! Be Kind to the staff and doctors -
Visited January 2023
Report review titled Amazing Care and Staff thank you as unsuitable
Review titled Longfield Medical Centre
Replied on 24 January 2023
Dear Patient. The GP partners and staff at Longfield Medical Centre would like to thank you for your positive feedback. Comments regarding staff member will be redirected to them.
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Review titled Very disappointed
Rated 2 stars out of 5
by Doreen Sumner - Posted on 18 January 2023
Really disappointed with Longfield’s yesterday I had a large wood splinter in the bottom of my right foot since Monday and every time I walked it was really painful, hubby did have a go at removing it but to no avail. Yesterday I phoned Longfield’s and asked if I could have a nurses appointment, they said I could only have a telephone appointment !!!!!! True to their word I was phoned back about 4ish by a GP to be told I needed to go to A&E !!!!!!! I was horrified to her that as surely they are aware how under pressure they are and that you should not be going there unless it’s life threatening. No wonder the nhs is so under pressure if drs are sending patients to A&E when all that was needed was a nurses appointment. Finally i made an appointment with a podiatrist in Heybridge for lunchtime today who was excellent and after a few attempts she managed to remove the large splinter along with some puss where my body was already trying to get rid of it. This cost me £40 when all I needed was a appointment with a nurse. Thankfully I am now sorted but someone else may not be able to afford it and it could of become infected let alone the pain they would still be in. This was unusual as have always been great in the past and have always been really helpful
Visited January 2023
Review titled Longfield Medical Centre
Replied on 24 January 2023
Dear Mrs Sumner, We thank you for your feedback. Your review has been forwarded to the Assistant Practice Manager, however if you wish to follow this up please feel free to write/email the surgery with your concerns. longfieldmc@nhs.net
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Review titled Kind and caring
Rated 5 stars out of 5
by Deborah Allen - Posted on 12 December 2022
My husband has cancer which has caused me emotional health issues and the Dr and the Nurse that I have had appointments with have been extremely kind and caring and professional. I am receiving so much help and support. Thankyou Longfield!
Visited December 2022
Review titled Longfield Medical Centre
Replied on 13 December 2022
Dear Mrs Allen. The GP partners and staff at Longfield Medical Centre would like to thank you for your positive feedback. Comments regarding staff members will be redirected to them.
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Review titled Absolutely dire
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
Had tried for months to get an appointment online, logged in all hours of night and day - to no avail. Cannot get through on the telephone. Have osteoarthritis, menopausal post hysterectomy. Wanted to discuss being given an extra sachet of HRT gel 0.5 as on 1 mg only a day to try and help with my pain etc (struggling to work and function normally). Other health conditions prevent me from having tablets or patches. Was reluctantly given it and told due to my age (59), I must speak to the gp and make an appointment before the next repeat!! Well if I could get through I would!! Reception told me use Patches the new system, which did not work either. The dispensary are the only worthwhile part of this practice - always willing to help and go out of their way.
Visited November 2022
Review titled Longfield Medical Centre
Replied on 13 December 2022
Dear Patient, We thank you for your feedback. If you wish to write/email the surgery regarding your concerns above they will be looked in to. longfieldmc@nhs.net
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Review titled Exceptional Service
Rated 5 stars out of 5
by Robert McDonald - Posted on 27 September 2022
Hi, I visited the surgery tonight for a Covid/Flu jab tonight for myself & my 96 year old mother. Unfortunately I got the day wrong, should have been tomorrow!! The staff at the surgery were so understanding, fitted my mother in then to my amazement offered me my jabs as well, they had two left. What absolutely outstanding service from the staff !! Cannot thank them enough. 100% Thank you
Visited August 2022
Review titled Longfield Medical Centre
Replied on 12 October 2022
Dear Patient, The GP Partners and staff would like to thank you for your positive feedback. Any comments regarding particular members of the team will be redirected for their attention.
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Review titled Breath of Fresh Air
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2022
After moving to Maldon some 18 months ago I was cautious about joining another practice as my previous Doctors although busy were very good. I must say so far I have been extremely impressed by the care and professionalism of this practice. Although you have to call at 8 to get an appointment you are able to request a call back which I have no problem with. The staff are both kind and courteous and it was lovely to be greeted with a smile when I had to go into the surgery for an appointment. Very happy with the service. Thank you.
Visited May 2022
Review titled Longfield Medical Centre
Replied on 18 May 2022
Dear Patient, The GP Partners and staff would like to thank you for your positive feedback. Any comments regarding particular members of the team will be redirected for their attention.
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Review titled Excellent first impression
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2022
I moved to Longfield Surgery in November having been with another Practice in the town for over 27 years. If today's experience is anything to go by it was a very good decision. I rang the Surgery at 8 a.m., the first time I've needed an appointment, was phoned back within 10 minutes by a very pleasant, cheerful receptionist (that made a change!), then by a G.P. very shortly afterwards, who chatted to me at length. I then had a face to face appointment with him in under 2 hours. Such a professionally run Surgery, pleasant people, I was extremely impressed and I hope I'll continue to be so should I need their services in the future. Thanks Longfield.
Visited February 2022
Report review titled Excellent first impression as unsuitable
Review titled Longfield Medical Centre
Replied on 18 May 2022
Dear Patient, The GP Partners and staff would like to thank you for your positive feedback. Any comments regarding particular members of the team will be redirected for their attention. We do apologise for the delayed response
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Review titled Gt Dr's ,nurse's,reception staff,Pharmacy staff.
Rated 3 stars out of 5
by Catherine Curran - Posted on 08 April 2022
I do have a big problem with Civil Enforcement who operate camera's at this surgery ,that refuses to acknowledge along with the Manager of this center ,about my cancer condition and the side effects of the drugs i am on, on the day in question I never entered my reg no of my car ,my mind set was focused on booking in my blood test dates needed for my on going treatment,my state of mind was surrounded with confusion,anxiety . i did mention this to the car park operator ,who's only comment was i committed a serious major event and there was no grounds for mitigation. I then asked the Manger of the surgery to show some sort of compassion and deal with this issue in short it was not her problem ,I complained to POPLA Ombudsman ,as far as they where concerned i had no case for mitigation,that rules are rules citing various codes of practice.Along with same response from Civil Enforcement. Heaven for bid anyone suffering from life threating illness omits to enter their registration no. As far as i am concerned the Manager of the center should have intervened as she should have known about the side effects of cancer drugs.
Visited January 2022
Report review titled Gt Dr's ,nurse's,reception staff,Pharmacy staff. as unsuitable
Review titled Longfield Medical Centre
Replied on 18 May 2022
Dear patient. We are sorry for the delay in responding, however we have been unable to register on to this site. We thank you for your feedback. If you wish to write in to the surgery regarding your concerns they will be looked in to.