Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lion Health.
Reviews
-
Review titled Very efficient, caring service
Rated 5 stars out of 5
by Mark Binnersley - Posted on 16 May 2025
I booked for a consultation with a doctor, who was very attentive, knowledgeable and thorough in his examination. I was quickly referred for blood tests and the results came back the next day with a reassuring note from the doctor. I was able to converse in real time on line with the doctor, which was convenient. It's good to know that the service is fast and accessible.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear Mr Binnersley, Thank you very much for taking the time to leave us a positive review and for your feedback. We are happy to read that you were happy with the service provided to you and that you have found it accessible, this is very important to us here at Lion Health. Your feedback has been passed on to the relevant GP, which is greatly appreciated. Kind regards Lion Health
-
Review titled Anima
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2025
Just when you think it is hard to get an appointment and it gets a whole lot harder. The new appointment booking system Anima is a joke…the questions asked are absolutely bonkers. I have tried a couple of times using this system and it was at full capacity!!!! I did manage to get on there this morning and it took me 15 minutes to fill in the absolutely ridiculous questions…I am computer literate and found it tiresome so I can’t imagine how those who don’t use online forms regularly! I called the Dr’s with a referral from my optician and in my opinion an appointment Should’ve been made and not asking me to try to sort it using Anima.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you for taking the time to leave feedback. I am sorry that you have not had a positive experience using our new appointment request system. You are correct in the fact that more questions are asked during the appointment request process. This is to ensure that patients are giving accurate information so that they are triaged appropriately. This means that patients can be offered an appointment with the right clinician at the right time for there needs. As you have not left your name I am unable to look into your issue in further detail, however if you did wish to contact the surgery with more information I would be more than happy to look into this in more detail for you. Kind regards Lion Health
-
Review titled New appointment system worked
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2025
Went on line at about 9.30 yesterday and accessed the form for the new system and provided details of minor non urgent problem with my elbow . Within an hour , I had a response and the offer of a face to face appointment today at 11.00 with a doctor. I attended st the surgery and was seen exactly on time and the doctor was thorough, listened and advised on action and care. All in all a good experience.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you very much for taking the time to leave a positive review regarding our new appointment request system. We ensure that all patient requests are responded to on the same day and that patients see the right clinician at the right time for any issue raised. We are glad in this instance that you were happy with the service offered. Thank you again for your review. Lion Health
-
Review titled No communication.
Rated 2 stars out of 5
by Emma Richardson - Posted on 01 May 2025
Had face2 face appt at 13:40 today after filling online form in and receiving phone call back (all good so far). Attend appointment checked in online confirmed appt 13:40 all good. At 14:05 I approached desk to ask what happening with my appointment; I was told the doctor was running late but I was next to be called in. I was called in at 2:30 - doctor examined me agreed required a course of antibiotics & prescribed these. I left consulting room to find my phone battery had died which meant I had no way of paying for prescription (I know it’s my responsibility to have my phone charged/ a means of payment, my phone was on 17% when I left house after arriving back from airport so hadn’t had chance to charge).I believe if hadn’t been such delay in appointment battery would of held out. I explained this at reception & pharmacy, asking if anyone had I phone charger I could borrow (plug my phone into) for 5 mins to get enough charge to pay for prescription so I can get antibiotics. Apparently no reception or pharmacy staff at lion have an iPhone. I was then told I can raise concern or complaint regards the lack of communication in delayed appointment on webpage. However webpage states to complain it must be written complaint and instead advised these website to here to raise my concerns/feedback.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear Ms Richardson, Thank you for taking the time to leave us feedback. I am sorry that you have not had a positive experience in attending the surgery. With regards to your appointment running behind, I have looked into this and unfortunately a patient prior to your appointment required unforeseen additional medical support, hence the delays. I am sorry that you were not kept informed that the clinic was running behind and it is something that I will certainly feedback to our reception team leaders. It is not standard procedure to lend electrical equipment to patients, therefore I would recommend that alternative means of payment aside from a phone are carried at all times should you foresee it may be required. I hope that this response is sufficient, however if you did wish to make a complaint regarding the service you have received all complaints must be submitted in writing. This can be via NHS reviews or by writing a letter addressed to the practice manager. I do hope that you see improvement if you need to access our services in the future. Kind regards Lion Health
-
Review titled People mean nothing
Rated 1 star out of 5
by Neil Harvey - Posted on 01 May 2025
Fortunately I do not need to see a doctor very often, and I still have not as after deciding I needed to see a doctor I attempted the minefield of trying to get an appointment at Lion health, apparently we do not talk to anyone now but send in a written request, by diagnosing ourselves, we then need to persuade the doctor to see us, how low as the nhs got to demoralize anyone who feels ill, most of course don’t get this far and just go to A&E you could literally get rid of doctors and AI could tell us what’s wrong. Probably be better service! Getting to the point I have had a bad back for months and tried chiropractor, physio and sports massage but as explained the pain comes from a particular point in my spine, this causes pain down my arms tingling in my hands, sore neck and limited movement, I’m not sleeping or cannot sit without pain, your triage doctors although they could have seen loads of patients sit and decide to palm me to a physio? How can a physio see in my spine? Poor service ! I will try again tomorrow to see if I can get an appointment but not confident.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear Mr Harvey, Thank you for taking the time to leave us a review and for your feedback, and I am sorry that you did you not have a positive experience during our appointment request process. We are satisfied that our new appointment request system is beneficial to our patients, and that it promotes a fair and efficient service to our patients. We deny that our process encourages patients to attend local A&E departments as an alternative to accessing our services. Our request system is triaged by a GP led triage team to ensure that patients are seen by the right clinician at the right time, and appointments are offered based on the information given by patients at the time of request. I can see that you have since been reviewed by one of our GPs, and hope that you are happy with the consultation that you received as part of your treatment. Again, thank you for taking the time to leave feedback and hope that this response is sufficient in explaining our process. Kind regards Lion Health
-
Review titled Improved Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2025
Because the practice has introduced the new online form I was able to make an appointment in advance for today about a non-urgent but still worrying condition. I felt I received a sympathetic ear & was able to get a prescription for something I felt had previously had to pay for privately as couldn’t get an appointment before the new system was introduced.
Visited May 2025
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you very much for taking the time to leave us a positive review, it is appreciated. It is good to read that you are understanding of our new triage system and that you are satisfied with receiving an appointment booked in advance. We have moved away from a 'first come, first serve' appointment request system. Of course, if there is a clinical need for patients to be seen on the same day then we will endeavour this is the outcome wherever possible. This however is not the case for all patients, and we now offer appointments booked in advance, ensuring that all patients are seen by the right clinician at the right time. We hope that you continue to receive an improved service from Lion Health and are satisfied with the care offered. Thank you again for your feedback. As you have not left your details I am unable to pass your feedback directly onto the clinician involved, but rest assured your feedback is appreciated. Kind regards Lion Health
-
Review titled Never had cause to complain with the previous system.
Rated 3 stars out of 5
by Anonymous - Posted on 14 April 2025
Hi, I've recently experienced your new Anima booking system. Over the years my family and I have had a wonderful service from Lion Health and formally Worcester Street surgery. I was aware the new system was to be implemented. On Monday 14th April I phoned at 08.00 to request an on the day GP appointment. The lady who answered the phone was experiencing some glitches with the computer system. What greeted me was a long endless stream of questions. If I had booked online the same situation would have arisen. Are we supposed to be making things easier for people? . Some people in our wider community are elderly and vulnerable and not used to change. It was stressful enough for me. The lady who dealt with me on the phone was polite and professional, but I couldn't help but feel a little sympathy for her. Later in the day another member of staff called to offer an evening appointment. At my appointment I was treated very well. However the list of doctors I requested initially , none had an appointment available or were not offered. I feel this is making the booking process much more stressful and complicated. I completely understand the need for some kind of triage , to best meet the patients needs. I hope I'm proved wrong but I'm not optimistic this will solve any past issues. Prior to getting an appointment I was in limbo if and when I would be offered anything. How can I or anyone plan a day around waiting for a phone call that you may not receive? I'm sure I'm not alone with these comments. The old system was far better despite some public negativity and was far better for both the patient and staff member.
Visited April 2025
Lion Health has not yet replied.
-
Review titled Have made a tremendous improvement
Rated 4 stars out of 5
by Guy Jackson - Posted on 16 April 2025
Had a doctors appointment within 12 hours of request on the Anima system and were seen promptly and with great courtesy by the doctor Followed this with an update on sample and therefore a change in medication.
Visited April 2025
Review titled Lion Health
Replied on 17 April 2025
Dear Mr Jackson Thank you very much for taking the time to leave us a review. We're glad that you have had a positive experience in using our new triage system and hope that you feel confident in using this again in the future, should the need arise. You're feedback will be passed on to our staff members, who will greatly appreciate your comments. Kind regards, Lion Health
-
Review titled New system makes getting an appointment seem impossible!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2025
Today was my first time using the new Anima system. I had two attempts at using the form and both times was triaged as needing to go to A&E - for a possible eye infection! By 8.15, I tried to fill in the form for a third time but by that time they were no longer accepting anymore medical requests. I then waited on the phone for half an hour with no response. Now facing Easter weekend with no treatment - new system really needs more work! Feeling very worried about future difficulties of getting a doctors appointment.
Visited April 2025
Lion Health has not yet replied.
-
Review titled New Anima system very positive
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
I used the new Anima system on the first day it was installed . Inputting relevant information at 8:20 am to see a professional face to face . I was phoned at 10:00 am and given an appointment for 1:30 .pm the same day . This was on a busy Monday morning,so very impressive . I will definitely use this system again was less stressful than waiting on the phone .
Visited April 2025
Review titled Lion Health
Replied on 18 April 2025
Dear patient Thank you very much for your kind words. We are really happy that you found our new system less stressful than waiting on the phone and were happy with the outcome of your request. Your feedback is greatly appreciated, and this will be fed back to our staff members. Kind regards Lion Health