Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service from ANP
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2024
I would like to say a big thank you for the excellent service I received from ANP She has been absolutely fabulous from our first meeting and letting me know all about my blood tests at each stage of my visit. She is very patients and always put me at ease. I cannot praise her enough. Thank you PS This is for all the nurses that gave me my B12 injections even though they were painful. The staff were very nice to me. Thank you all.
Visited October 2024
Review titled Lion Health
Replied on 18 November 2024
Dear patient, Thankyou so much for your feedback and for taking the time to leave it. We will ensure your comments are shared with our teams. Kind regards LH team
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Review titled Didn't feel a thing.
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
Attended the surgery and was greeted by an assistant who directed me to the correct short que for my Flu snd Covid inoculation. I was in and out in just under 10 mins and the nurse who gave me the injections was brilliant as I hardly felt any pain at all.
Visited October 2024
Review titled Lion Health
Replied on 29 October 2024
Dear patient, thank you for taking the time to provide us with this feedback. We are glad to hear that you had a positive experience with us when coming in for your injections. We are also glad to see that you found the service quick and with little pain. I will ensure to pass this feedback onto the staff. Thank you again for providing us with your feedback. Kind regards, Lion Health.
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Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
I have a recurring health issue that has been particularly difficult this year. I would like to send my heartfelt thanks to all the Doctors and receptionists who have helped me. I know that your caring, non judgmental approach has helped me immensely. In particular today whilst arranging an appointment with the Gp my call got cut off but the wonderful receptionist booked me an appointment with one of the partners and sent me a message to explain. I was so grateful and the Doctor i saw was brilliant and greatly reassured me so that now I can get on with enjoying life again. All of the Doctors and staff I have encountered this year have been so understanding and I am eternally grateful. Thank you all.
Visited October 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are very pleased to see that you have had a positive experience with us. The staff will be glad to hear that you felt they were caring and non-judgemental and that we were able to rectify our technical error to ensure you were still able to access the care your needed. We are pleased to see that your received the reassurance and understanding you needed and your thanks will be shared with the staff and will be very much appreciated. Thank you again for your feedback. Kind regards, Lion Health.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
I had my flu and Covid vaccination yesterday. I was concerned as I cannot have injections in my right arm, it was soon sorted and I came away very impressed with my care. Also in and out very quickly and on time
Visited October 2024
Review titled Lion Health
Replied on 29 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback, we are pleased to hear that you have had a positive experience with the practice during your Flu and Covid vaccinations. We are glad to see that your concern was addressed and you were impressed with the care that our staff provided to you as well as the efficiency of the clinic overall. I will ensure to pass this feedback onto the staff, they will be pleased to hear of your positive experience. Thank you again for your feedback. Kind regards, Lion Health.
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Review titled Nonsense texts
Rated 3 stars out of 5
by Keith Leatham - Posted on 10 September 2024
I received a text offering me a rsv vaccination with a link. I followed the link to be told no appointments available. A pointless waste of my time and their resources. Then had a message through the nhs app. offering the same thing with the same result. The invitation expires in a week so what am I supposed to do? I’ve now had to edit this review because I put rsv and nhs in capitals. You couldn’t make it up.
Visited September 2024
Review titled Lion Health
Replied on 10 September 2024
Dear Keith, Thank you for providing us with feedback. We are sorry to hear you have been unable to attain a vaccination appointment despite you receiving an invitation link. We are currently in the process of creating more rsv vaccination clinics and will contact eligible patients further once these are in place. We have now stopped sending out invitation links and we apologise that you have received one without there being an available appointment. Once our additional clinics are in place we will start sending out invitations again. Thank you for bringing this to our attention. Kind regards, Lion Health.
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Review titled Failiure to act/communicate effectively
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
Requested assistance as unable to travel on holiday due to illness. No appointments available , had to resort to 111 for help. Following emergency consultation we requested correspondence from the doctors at lion health to evidence illness for insurance purposes. We have spoken to a different staff member for the last week , failure’s and inaccurate messages have been numerous and frustratingly stressful. We are still waiting despite calling again today when we were told a letter would be available but to no avail. How can something that is so simple be made so complicated?
Visited September 2024
Lion Health has not yet replied.
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Review titled Good experience today
Rated 3 stars out of 5
by Joan - Posted on 05 September 2024
Pleased to find that Lion health have at last resolved that horrific problem of being kept in a long telephone morning queue attempting to obtain an appointment. I was able to speak to a real person very quickly and given an early appointment. Staff patient and efficient. I was given clear explanation of possible cause of my problem and necessary follow up advice I have been fortunate to only need medical advice occasionally. On my few visits have always found staff competent,helpful and pleasant, the main problem was obtaining the appointment especially after online advance booking ceased. Good to find it is now resumed. Not all conditions need a same day appointment
Visited September 2024
Review titled Lion Health
Replied on 06 September 2024
Dear Joan, Thank you for taking the time to provide us with your feedback. We are glad to hear that you have had a positive experience at the surgery and you were able to obtain an appointment promptly. We are also glad to hear that you found our staff patient and efficient and the clinician you saw provided you with a clear explanation regarding you health enquiry. We also appreciate that you have found an improvement within our services and accessibility of appointments. We are glad to see that changes we make to the surgery are having a positive impact on our patients. Thank you again for your feedback. Kind regards, Lion Health.
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Review titled Well done Lion Health
Rated 3 stars out of 5
by Keith Leatham - Posted on 10 September 2024
Well done Lion Health they have just contacted me to apologise for the fact that no appointments for the vaccination were available when I followed their link and will let me know when new appointments are available. Great service.
Visited September 2024
Review titled Lion Health
Replied on 11 October 2024
Dear Keith, Thank you for taking the time to leave us with your feedback. We are glad to see that you are happy with our service and our addressing of your previous negative experience with us. We always endeavour to rectify any errors on our behalf and take appropriate action to seek a solution. Kind regards, Lion Health
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Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
I have been unable to get a GP appointment after calling 2 mornings at 8M to be told there are no appointments. Iwas advised to fill in the get help form for an appointment but you get given a random day and time so can't confirm that you can make it. Then have to fill in a form again to see if the next random appointment works. The hospital have said my daughter needs to see a GP but it is a very stressful process to try and get an appointment. It's been a week of trying now and still no appointment we can get to.
Visited August 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you have had a negative experience whilst trying to obtain an appointment for your daughter through out Get Help forms and has been stressful for you. We have taken this feedback on board and we now enable patients to respond to the confirmation text message so that if the appointment is not suitable you can make this known to the staff and we will attempt to rearrange this for a more suitable time without the need to re-submit the form. We are again sorry for your experience but hope that this action will prevent further frustration for you when booking future appointments with us. Thank you again for your feedback. Kind regards, Lion Health.
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Review titled Excellent Service
Rated 5 stars out of 5
by Paul Hartigan - Posted on 23 August 2024
I spoke to the surgery at 8.00am and was given an appointment that day. I was then seen on time. Excellent service.
Visited August 2024
Review titled Lion Health
Replied on 06 September 2024
Dear Paul, Thank you for taking the time to provide your feedback. We are glad to hear that you have had a positive experience at the surgery when booking your appointment and the service provided to you. I will ensure to share your comments with the staff as they will appreciate your positive feedback. Thank you again for sharing this with us. Kind regards, Lion Health.