Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lion Health.
Reviews
-
Review titled New online system is great
Rated 4 stars out of 5
by Lucy Turley - Posted on 16 April 2025
The new online system is much better for booking appointments. Way more convenient than calling and sitting on hold. Adding how stressed your condition is making you is helpful too as I think the doctors take this onboard. I filled the form out at 9am and at 11am I was called with an appointment time. Very happy
Visited April 2025
Review titled Lion Health
Replied on 18 May 2025
Dear Mrs Turley, Thank you very much for your time and leaving us a positive review regarding our new appointment request system. We endeavour to triage all appointment requests and contact patients on the same day that the request is received. Based on clinical need our GP led triage team will advise when the patient needs to be seen. This will either be an appointment for the same day, within 48 hours, within 1 week or within 2 weeks. I am glad on this occasion you received the appropriate care for the request submitted. Thank you again for your positive review, and I hope that you continue to use Anima for any future appointments you may require. Kind regards Lion Health
-
Review titled Anima
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2025
I have yet to find the medical support section open having tried about fifty times this week. I went online at 4pm on Wednesday 16th April amongst other attempts. It would help if you could explain why it's unavailable and when it can be accessed. I was so looking forward to using it instead of the telephone but so far it's always faded out. Do you have any instructions available as it's a new system and quite confusing for an older patient?
Visited February 2025
Lion Health has not yet replied.
-
Review titled Poor access to appointments
Rated 2 stars out of 5
by Philippa Brazier - Posted on 11 February 2025
I have been asked by the surgery to book an appointment with them following a recent procedure at the hospital. I have now tried several weeks to book an appointment at 8am or online. With no success, so how am I supposed to get an appointment at this rate. I tried straight at 8am this morning and the first message was all appointments have gone today, so how can I get one! Please advice
Visited January 2025
Lion Health has not yet replied.
-
Review titled Help
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2025
I called the surgery to enquire about medication involving my mental health as I could not contact my phycologist. The next day I unexpectedly recieved a phone call from Dr Hobbs at the surgery wanting to help me. It meant everything and the fact it was not something I had asked or even the duty of the gp surgery for me meant I felt so supported. That contact made all the difference in the space I was in and as I said because it was not a requested appointment, simply the team picking up on me needing their help and it helped me beyond words. I know how pushed for time the staff are there and I am so so grateful to the wonderful team at lion health and in particular Dr Hobbs
Visited January 2025
Review titled Lion Health
Replied on 18 May 2025
Dear patient, Thank you for taking the time to leave a review, and sincere apologies for the delay in response time to respond. I am so glad that you were able to speak with the GP and receive the support you required in what must have been a difficult time. Your words are greatly appreciated and I will ensure that your feedback is passed on to Dr Hobbs. Kind regards Lion Health
-
Review titled Effecient Vacine Service
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2024
Just like to say how professional and efficient the Covid/flu vaccine service was that was carried out at Lion health. Well done!
Visited November 2024
Review titled Lion Health
Replied on 07 November 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are glad to hear that you have had a positive experience during our vaccination clinics and you felt that our services were professional and efficient. I will ensure to pass on your feedback to the team. Thank you again for your feedback. Kind regards, Lion Health.
-
Review titled Above and Beyond
Rated 5 stars out of 5
by Jeanne Richardson-Phillips - Posted on 03 November 2024
Dual flu and COVID jabs. I just want to express how extremely well oiled and organised your services and management yesterday. It just resonates to me that well organised and methodical management practices vastly increases efficiency at a very beneficial way. Investment doesn't necessarily equate to a better services. I see the way forward for the NHS lies in its management. Extremely well done. Thank you.
Visited November 2024
Review titled Lion Health
Replied on 07 November 2024
Dear Jeanne Thank you for taking the time to provide us with your feedback and we are glad to hear that you have had a positive experience with us during our vaccination clinics. We are pleased to hear that you found our clinic well organised and well managed. I will ensure to pass this feedback onto our staff. Thank you again for providing your feedback. Kind regards, Lion Health.
-
Review titled Great Female health Care Specialists
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2025
Having suffered with heavy and painful ‘time of the month’ for many years resulting in anaemia and taking time off it was such a relief to meet the Drs at Lion Health who were not only sympathetic to the issue but also extremely well informed and at the forefront of treating menstruation as well as pre and approaching post menopause. This has quite honestly changed my life, through the care and treatment I no longer have to fear that time of the month but can now actually live my life to the full. I also know I can discuss my symptoms and they will be addressed and understood.
Visited November 2024
Review titled Lion Health
Replied on 17 May 2025
Dear patient, Thank you very much for your positive feedback. We are very proud at Lion Health to be able to offer expert advice and treatment with regards to women's health and very glad to read that you have had a good experience in accessing these services. I have passed your feedback onto our GPs who specialise in women's health, which has been greatly appreciated. Kind regards, Lion Health
-
Review titled Vaccination Hit
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Attended the surgery for my Covid and flue jab on Saturday 5 October. I was seen on time and the whole process was undertaken with efficiency and in a thoroughly professional manner.
Visited October 2024
Review titled Lion Health
Replied on 11 October 2024
Dear patient, Thank your for taking the time to provide us with your feedback. We are pleased that you have had a positive experience at our flu vaccination clinic and that you felt our services were efficient and professional. We take both positive and constructive feedback into consideration when considering future practice decisions so thank you again for providing us with your review. I will ensure to pass this onto our staff who would be pleased to know their services invoked such positive feedback. Kind regards, Lion Health.
-
Review titled Covid & Flu Vaccination Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2024
I had a Saturday morning appointment for the above Clinic. I was in and out in about 15 minutes. The clinic ran like clockwork with chairs made available for those of us less mobile waiting in the queue. Thank you
Visited October 2024
Review titled Lion Health
Replied on 07 October 2024
Dear patient, Thank you very much for taking the time to leave us feedback on our Saturday flu/covid clinics. We are glad that you had a good experience with us and it's great to see that you were happy with the provisions made for those with restricted mobility. The team have been working tirelessly to ensure the clinics run smoothly, and we will pass on your positive feedback. Thank you - Lion Health
-
Review titled Flu vaccination
Rated 4 stars out of 5
by Mrs Janet Harris - Posted on 07 October 2024
I have been asked to send a review about my experience on Saturday 5th October. I feel appointment times should have been checked as people were arriving early hence the long queue. I waited for almost 45minutes despite me arriving at the correct time for my appointment. Otherwise things seemed quite well organised.
Visited October 2024
Review titled Lion Health
Replied on 07 October 2024
Dear Mrs Harris. Thank you for taking the time to leave us a review. We have checked our system and we can see that your total time here on Saturday from your point of arrival to the point you left the room once vaccinated was 26 minutes. Whilst we can appreciate that our clinic has fell short of your expectations on this occasion, on this day we successfully managed to protect over 600 of our vulnerable patients from winter illnesses - which we are incredibly proud of. Staff and volunteers gave up there own time to make this a possibility, and will continue to do so each Saturday throughout October and running into early November. We routinely review our flu/covid clinics and regularly make changes, where possible, to ensure our patients have a good experience whilst here. As you have correctly stated, we do have a number of patients who do arrive early for appointments which unfortunately does have an impact on queue times. We are now sending reminders on the day of the appointment asking patients not to arrive more than 10 minutes early and have found that this has been helping to ease traffic in the surgery. We will review this again and if we can make further improvements to our service to ensure our flu/covid clinics run smoothly we will implement them. Thank you again for taking the time to write a review, and for attending the surgery for your vaccinations. We hope to see you again next year. Kind regards, Lion Health