Lion Health
2 Lowndes Road, Stourbridge, West Midlands, DY8 3SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful staff
Rated 4 stars out of 5
by Elaine Gill - Posted on 17 April 2025
I used Anima for the 1st time today and received a call just after 9am, asking me to attend the surgery at 10.15am The practioner was very helpful, approachable and friendly. I was prescribed antibiotics which I was able to collect after a short wait at the pharmacy. So, all in all, a positive experience. However, I was told that Anima could be accessed any time up until 6pm but my husband has been unable to log a medical issue since the message says that they are no longer currently taking any more medical conditions - which is not so good. Hopefully, this is teething issues.
Visited April 2025
Review titled Lion Health
Replied on 18 May 2025
Dear Mrs Gill, Thank you for taking the time to write us a review. We are glad that you had a positive experience in using our new appointment request system, and that you were happy with the care provided to you during your appointment. With regards to your husband not being able to access the system, there are periods within the day where our GP led triage team may need to temporarily switch the online form off whilst they process requests that have been received. This is to maintain clinical safety. Should you need to request an appointment and you feel that it is urgent for that day and you are unable to access the online form, you are still more than welcome to call the surgery where our call handlers will be able to process the request using Anima on your behalf. Thank you again for taking the time to leave feedback, it is much appreciated. Kind regards Lion Health
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Review titled New online system
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2025
I recently used the new online system to book an appointment. This was quick and easy. I did not expect a call so quickly but the reception staff called me to book an appointment within half an hour of me submitting the form, and I had an appointment with a GP that morning. I would definitely recommend using the new online system to book appointments.
Visited April 2025
Review titled Lion Health
Replied on 22 May 2025
Dear patient, Thank you for your review on our new appointment request system, Anima. I am glad that you have had a positive experience in submitting your request and that you found it quick and easy to use, and hope that you continue to use the system for your future appointment requests in the future should you need to. Thank you again for taking the time to write us a positive review, it is very much appreciated. Kind regards, Lion Health
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Review titled no help whatsoever
by carolyn scott - Posted on 17 April 2025
well tried this new thing at doctors where you leave a message as i told them think i need one more course of antibiotics as i had a spider bite and had a very bad infection in my hand , they phoned me about 20 mins later , said the doctor told me to go pharmacist at our local chemist and he will prescribed me with some , went there he said i cant give me antibiotics because i already have been prescribed some by a doctor last week , but he he advised me to go to the doctors and tell they've got it all wrong they have to prescribe them , so i Went to the doctors told them what the pharmacist said. They have told me to go to the walk-in centre so here I am stood here in a doctors surgery and you have told me to go to the walk-in centre up at Dudley ,i said this is a joke. I haven't got time for that. I'm going on holiday this afternoon. and walked out not at all helpful
Visited April 2025
Lion Health has not yet replied.
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Review titled New Appointment System is a nightmare
Rated 1 star out of 5
by Catherine Skelding - Posted on 25 April 2025
When you’re ill and not had any sleep, feeling brain fog and need to get an appointment asap then this new system makes it 100 times more difficult, staff on reception are dismissive and somehow show an incapacity to appreciate sick people don’t feel well enough to fill in forms on line. They need an appointment, not a lesson in using a convoluted and time wasting online document. Whoever decided to develop and implement this system needs to consider the consequences of this on the patients of Lion Health. I am reasonably confident with online documents and I struggled because I feel ill and need personal service. Goodness knows how many patients go about getting their medical appointments. Absolutely dreadful!!!!
Visited April 2025
Lion Health has not yet replied.
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Review titled Busy practice
Rated 3 stars out of 5
by Gregory McAteer - Posted on 15 April 2025
Having always struggled to get through on the phone, I wanted to try the new online system. I found it easy to navigate, although the first info box is very large, but with minimal characters available - the detail goes on the next box. It would be clearer if the initial field was the size of characters available
Visited April 2025
Review titled Lion Health
Replied on 18 May 2025
Dear Mr McAteer, Thank you very much for taking the time to leave us your feedback regarding our new appointment request system. I will most certainly pass on your comment regarding displaying characters available to the relevant team to see whether this is something that we are able to resolve in our systems configuration. Thank you for your valuable input, and I hope that you continue to use Anima should you require support in the future. Kind regards Lion Health
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Review titled Dreadful
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2025
Wait times were horrendous but no notice of this was given when I signed in. I was seen 35 minutes after my appointment time and then told I could get my prescription downstairs, which took a further 30 minutes. I was then told the prescription hadn't been sent down yet and had to wait a further 25 minutes for this to be done.
Visited April 2025
Review titled Lion Health
Replied on 18 April 2025
Dear patient, Thank you for your review. I am sorry that you did not have a positive experience at your most recent appointment. Unfortunately we have no control over the pharmacy wait times, as they are not affiliated with Lion Health, however if you could contact the surgery with your details we would be more than happy to look into why your appointment was running behind and further investigate why you experienced such delays. Kind regards, Lion Health
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Review titled Some good feedback
Rated 5 stars out of 5
by Miss K Alcock - Posted on 17 April 2025
Filled in the online form at 8am this morning, easy to complete and was able to give plenty of information. Had a call back at 9.47 offering me a telephone appointment at 11.30am. I can understand frustrations from people who may not be savvy with online systems and those who may be worried about their symptoms just wanting a person to talk to, but for individuals like myself who has a long term condition and knows what I need without requiring a face to face appointment, I think the new appointments/triage system works very well.
Visited April 2025
Review titled Lion Health
Replied on 18 April 2025
Dear Miss Alcock, Thank you for taking the time to submit a review, and for your comments. We are really happy that you had a positive experience in using our new appointment request system, Anima, and that you were satisfied in the response time in offering you an appointment. In response to your comments regarding those who are not savvy with online systems, we would like to provide some clarity and reassurance. We do accept proxy request submissions for those patients who are unable to submit a request themselves. This could be a relative, or trusted friend, who can submit an appointment request on the patients behalf. We also have an Anima submission point within the surgery. This is a tablet which patients can access if they do not have the means at home to submit a request, which is located in the waiting area. If any patients require support using the tablet, we have members of staff who will be more than willing to provide assistance to those who require additional support. We would also like to reassure patients that if neither of the above options suit, our trained call handlers are at the end of the phone to take appointment requests. We have not removed this option, however we would always encourage patients to submit online requests where possible to keep our lines clear for those who have no other choice. Thank you again for your review, we hope that you continue to use Anima for your future appointment and administration requests. Kind regards, Lion Health
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Review titled Good Triage System
Rated 5 stars out of 5
by Neil Watson-Jones - Posted on 16 April 2025
First time I’ve used the new Anima appointment system & although it appeared at first to be quite lengthy & stopped at one point ( not sure if it timed out) once I got used to it I found it easy to complete & preferable to waiting on the phone. Also got an appointment same day.
Visited April 2025
Review titled Lion Health
Replied on 18 April 2025
Dear Mr Watson-Jones, We are very grateful that you have taken the time to leave us a positive review. Over the first few days of using our new system we encountered a high volume of patients submitting requests. Therefore we experienced some technical difficulties, and as you have rightly mentioned, the system was running slower than expected. This has since improved over the course of the week, and we sincerely hope that you will use Anima again for your appointment and administration needs. Thank you again for your review. You positive feedback will be shared with our staff. Kind regards, Lion Health
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Review titled Great service, fab new system
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2025
Much prefer the new triage system over the old as now I don’t feel the need to be first in line for the phones on a morning to get a slot. Very easy to use.
Visited April 2025
Review titled Lion Health
Replied on 18 May 2025
Dear patient, Thank you very much for taking the time to leave positive feedback regarding our appointment request system, Anima. You are correct in stating that you do not need to be the first in line in order to receive the care that you need. Our new system ensures that based on the information given by the patient, that all patients are assessed fairly and given advice or an appointment by the right clinician at the right time. I am also glad you found the system easy to use, and hope that you continue to use it in the future should the need arise. Thank you again for the time taken to leave a review. Kind regards Lion Health
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Review titled Great service
Rated 5 stars out of 5
by Richard branch - Posted on 17 April 2025
Used new on line appointment system at 8.10 am , call back at 10am ..appointment with doc at 4.00pm All staff polite and helpful
Visited April 2025
Review titled Lion Health
Replied on 18 May 2025
Dear Mr Branch, Thank you for taking the time to leave us a positive review. It is good to read that you have had a positive experience using our appointment request system, and hope that you continue to use it in the future should the need arise. Thank you for extending your kindness towards our staff, it is greatly appreciated. Kind regards Lion Health