Lime Tree Surgery - Ratings and reviews
Reviews
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I was seen the same day. The young lady doctor I saw was very thorough, kind and reassuring. I felt a lot happier about my skin condition after seeing her.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, thank you for taking the time to leave your feedback. I am pleased to hear that you had a positive and reassuring experience with the doctor and I will feed this back to the clinical team. Regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
That despite telling the nurse about my stomach feeling swollen, it was ignored. I ended up in hospital with disdended bowels, infective colitis and bowel blockage
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to tell us of your experience. I am sorry to hear that you feel your symptoms have been ignored. Unfortunately, as your post is anonymous, I have been unable to investigate this for you. Please complete our complaint form here https://www.limetreesurgery.nhs.uk/compliments-comments-and-complaints or send an email to our complaints manager on sxicb-wsx.ltsreception@nhs.net Kind regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I was made to feel as if I made up the pain in my head due to my anxiety and was told that I’d just have to deal with the pain In my ear even if it lasted 3 weeks
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Patient, I am sorry to learn that you have been disappointed with the service that you have received. If you are still having symptoms and would like to be triaged by another clinician, please call reception on 01903 264101 between 8am-12pm or complete an econsult, on our website, between 8-10 or 1-3pm. If you would like this to be investigated, please complete our complaints form here https://www.limetreesurgery.nhs.uk/compliments-comments-and-complaints or email our complaints manager on sxicb-wsx.ltsreception@nhs.net Kind regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
It is so hard to get a simple Dr appointment now, you are screened with questions before even getting an appointment, why is it so difficult?
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to leave a review. All requests for a GP appointment are triaged by the duty doctor. This is to ensure that patients are seen by the most relevant person in a time scale that they deem appropriate. The appointments are triaged based on the answers to the questions given to the reception team so it is important that these are asked. If you would prefer not to discuss this with reception, we do also offer an econsult service that is triaged in the same way. Kind regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 1 star out of 5
by Victoria J - Posted on 24 January 2024
Didn’t get to see a doctor, had to take photos of my throat which was very difficult to itch having a jaw that doesn’t open very wide. I didn’t get given any other option other than to send a photo. I was then told I was too old to be getting tonsillitis! I was then told I would be issued a delayed prescription despite knowing my own body to know when I’m ill enough to need a prescription. The doctor would have seen on my history that I am not ill very often or bother the surgery when it is not required. Slightly disappointed to be treated like a patient that is on the phone every day bothering you for no reason. I only call when it’s urgent. Apologies for the rant but you asked so I’ve told you. Kind regards Vikki
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
-
Review titled My experience
Rated 1 star out of 5
by Tessa K - Posted on 24 January 2024
After taking half an hour to complete econsult I was contacted by a receptionist who I don’t believe was the medically qualified person the econsult told me u needed. She told me to go to pharmacy. I know from past experience that I need an antibiotic. I am coughing all night and not sleeping. It is a productive cough but not coloured. I am just out of hospital - on 15th January - and weighed down by an extremely heavy surgical boot treating broken bone in my foot so my patience is very thin as life is miserable. Lime tree surgery offers a poor service in my view.
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
I walked in to ask whether I could see someone about a problem with my eye. The receptionist took my details and told me that someone would call me, which they did within the hour. I was advised to go to A&E as they would have the correct equipment to deal with my problem. I very much appreciated the time that it took for me to be dealt with and the advice given.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to tell us of your experience. I am pleased to hear that we were able to assist in signposting you to the most appropriate care for your needs. Kind regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 5 stars out of 5
by Keith M - Posted on 08 January 2024
I arrived to cancel appointment but as nurse had just arrived the nurse gave my flu vaccine straight away so very happy thanks to all
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 11 January 2024
Dear Keith, thank you for taking the time to leave your feedback. I am so pleased to hear that we were able to provide your vaccine and avoid the need to cancel. Regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2024
I received a phone call from the doctor very quickly and he fully explained the situation, giving me the opportunity to ask questions.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Patient, thank you for taking the time to leave your feedback. I am glad to hear the doctor was fully able to explain your situation, answering any questions that you may have had. You comments will be passed onto the clinical team. Kind regards Sarah, Deputy Patient Services Manager
-
Review titled My experience
Rated 5 stars out of 5
by Tracey B - Posted on 15 January 2024
Pleasant receptionist, did not wait too long, only 10 mins past appointment time, and nurse was lovely, which helped me to relax
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Tracey, Thank you for taking the time to leave your review. It is pleasing to hear of your positive experience and I have passed this back to the receptionists and nursing team. Kind regards Sarah, Deputy Patient Services Manager