Lime Tree Surgery - Ratings and reviews
Reviews
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Review titled Rude
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
I was called about an econsult message regarding a dental service that requires a GP referral. I was told flatly that service doesn't exist. Eventually the receptionist spoke to someone who said it does exist. No apology at all for not informing me correctly in the first place. Very rude and dismissive tone of voice. It takes nothing to be friendly and pleasant.
Visited March 2024
Lime Tree Surgery has not yet replied.
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Review titled I was told “it’s not important enough”
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
I was flat out in bed for 24hrs, called the 111 service, they said I should see a GP within the next 6 hours. GP had no appointments, said to call in the morning. Called in the morning to hear the receptionist say to me: „it’s not important enough, so just wait for a call back”.
Visited February 2024
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Marianne H - Posted on 15 January 2024
When I unfortunately missed an appointment the receptionist at Lime Tree Goring was so understanding and helpful and offered another appointment for an overdue blood test.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Marianne, Thank you for taking the time to leave your review. It is pleasing to hear that our helpful receptionist was able to offer an alternative appointment for you. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Attempted an e-consult which didn’t work out. Went down to the Surgery, saw a helpful receptionist, someone rang me and I was seen at Limetree later in the afternoon
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, I am sorry that, on this occasion, the econsult service did not work for you but pleased that our reception team were able to get you the appointment that you required. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Deborah D - Posted on 21 January 2024
Extremely efficient and caring staff. Did their best to ensure I was as comfortable as possible before carrying out the procedure.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Deborah, Thank you for taking the time to leave your review. I am pleased to hear that our caring staff made you feel comfortable before your procedure. I have passed on your comments to the wider team. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 1 star out of 5
by Anthony M - Posted on 15 January 2024
Asked for doctor call back, but was texted to say face to face with GP in 4 to 5 weeks !!! Which is not what i wanted !!!!
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Anthony, Thank you for taking the time to leave your review. I am sorry that you did not get the appointment you wanted, on this occasion. All requests for appointments are triaged by our duty doctor, based on the information you either gave to the receptionist or via econsult. This can include being triaged for a routine appointment. If you feel that this does not meet your needs you may contact us again, on a different date, to be re-triaged. When doing this, please ensure you provide us with as much information as possible to aid the GP in their triage. Although the messages state that this can be 4-5 weeks, in practice this is normally sooner. If you have not yet been given an appointment, please email me on sxicb-wsx.ltsreception@nhs.net so that I can look into this for you. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
by Barrie M - Posted on 18 January 2024
Pointless attending appointment that was asked for by the practise but the doctor had no clue as to why we were both there.
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Olive K - Posted on 24 January 2024
I always enjoy looking along the shelves in the waiting room and often buy a book or 2.Everybody was helpful , and my appointment was on time
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Olive, Thank you for taking the time to leave your review. I am pleased to hear that you enjoy our PCN book club as all book sale donations are used for the benefit of Lime Tree Surgery patients. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
I find the online referral system very good. Very prompt replies and getting things sorted in a timely manor.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, thank you for taking the time to leave your review. I am pleased to hear that the online service works well for you. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 2 stars out of 5
by Nigel R - Posted on 15 January 2024
Too long winded and repetitive form. Despite the detail provided which linked to previous interventions all on my record I did not feel the triage process led to the most efficient and economic outcome. In other words I was put on a waiting list to see a GP but I need to see a hand specialist. Surely that means i am taking up a Drs appointment unnecessarily. Sorry if this comes across as negative, I know it's not serious compared to other conditions but my Von do option is painful and it makes ake my role as a carer for two adults more difficult.
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.