Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled So impressed!
Rated 5 stars out of 5
by Eleanor Edwards - Posted on 17 January 2025
I joined the surgery in November 2024 and was hesitant to move from my Enfield GP as I had been very well cared for there. I had my first baby in November and ended up having an emergency C section. As a first time mum I wanted to be reassured that my baby would be seen quickly if needed and on each occasion my baby was seen the same day by brilliant; attentive and professional doctors who listened me and worked with me for a solution. My C section then unfortunately became infected and so I needed to see the nurses weekly for wound care. Every nurse I saw was so kind, caring and brilliant at their jobs. My pregnancy was very straight forward but since having my baby I have really needed the GP to help me, I’ve had suspected gallstones, mastitis from breast feeding and an infected C section so I have been very reliant on their services. I really could not praise the surgery enough. The promptness of the E consult is fantastic. The reception staff are warm, smiley and helpful. Cannot fault the care I have received. Thank you, it’s so appreciated.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 20 January 2025
Dear Eleanor, Thank you so much for taking the time to share your lovely feedback with us. We truly appreciate your kind words and are delighted to hear that you have felt so well-supported. It means so much to us that our doctors, nurses, and reception staff could provide the care and reassurance you needed, both for yourself and your baby. We strive to ensure our patients feel listened to and supported, and it’s wonderful to hear that we could be there for you when you needed us most. Our dedicated E Consult team have worked incredibly hard since our relocation to ensure the safety and efficiency of the online service and your feedback encourages us to keep facilitating this. Your feedback will be shared with the entire team. Many thanks, Lea Wharf Medical Quality Team
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Review titled No waiting advice very clear
Rated 5 stars out of 5
by Sally Meggison - Posted on 16 December 2024
The was no expectation that I should buy blood pressure machine one would be leant to me as soon as one became available all the advice given was very clear and helpful
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Sally Thank you for sharing your experience. The surgery works hard to ensure we can carry out any necessary investigations with ease to the patient. Your compliments will be shared with the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Very quick response…..
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
I emailed Lea Wharf surgery at approximately 8.30 in the morning and received a call from the Doctor at 9.05!!! I explained my problem and he prescribed medication for me straightaway. Excellent service. Thank you.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for your submission. Amazing to hear such an efficient service was experienced. Following patient feedback we have recently re structured some areas of the administration team to allow higher levels of efficiency to patient care. I am so glad to see that this has benefited you throughout your experience. Thanks again Lea Wharf Medical Quality Team
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Review titled Fantastic practice
Rated 5 stars out of 5
by Caroline White - Posted on 06 December 2024
i am a new patient to the practice but i am very happy to say i feel very reassured with the phone consultation every question i posed was answered with discussion & future actions if needed were to be forwarded which was wonderful i dreaded the usual phrase 'what do you want to happen' the consultation was fluent with no hesitancy at any point all round fab-u-lous in future when i'm in pain i won't need to try & get through it alone feeling there's no point calling the gp but after speaking with lwm i feel much more relaxed about speaking with a general practitioner many thanks to one & all for a reassuring welcome 🤗 & the time & patience to listen & answer carefully just beautiful you have made a difference to me already
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Caroline Thank you so much for submitting your feedback. It's so lovely to hear of your positive experience. I am glad you received the level of care we strive to deliver. I have passed your feedback onto the team. Many Thanks Lea Wharf Medical Team
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
Had to get an emergency appointment and they managed to see me the same day as I called, GP and nurse were really patient & understanding. Practice was extremely clean and over all 10/10 experience! Have had awful experiences at a different local practice in the past on multiple occasions so always feel anxious now going to the drs but I really can’t fault Lea warf!
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for your feedback. We are so delighted to share our new premises with our patients and i am glad this contributed positively to your experience. I will ensure your kind words are shared with our clinical team too. Thank you for taking the time to submit. Many Thanks Lea Wharf Medical Quality Team
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Review titled Short notice appointment very helpful
Rated 5 stars out of 5
by Jillian Bryce - Posted on 11 December 2024
I called in the afternoon to request an appointment to review the healing of an incision from a recent surgery that I was concerned about. The receptionist at first was unable to offer an appt but checked again and a new appt was released for me the same afternoon. This was very helpful and reassuring as I was concerned about a possible infection.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Jillian Thank you for sharing your experience. Patient care will always be our upmost priority and I am so pleased your experience presented this. Your positive feedback will be shared with our team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill - Posted on 05 December 2024
I have recently changed to this practice and Cannot fault it Did econsult yesterday, resulting in a phone call and appointment this morning
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Jill Thank you so much for sharing your experience in regards to our e consult service. Following patient feedback we have made lots of changes to the dynamic of our administration teams, one being a dedicated e consult team with assigned e consult GP's. I am so pleased to hear that this change is having a positive effect on the care we deliver. I will ensure this feedback is passed to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2024
Brought my son in for an appointment this morning. Fantastic service. Quick to be seen and the doctor was very caring and understanding of him. Thank you so much, great team.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 31 December 2024
Thank you for sharing your positive experience with us. We're so pleased to hear that your sons appointment went smoothly and that our team was able to provide a caring and efficient service. Your kind words will be gratefully received by the team. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great
Rated 5 stars out of 5
by Jamie - Posted on 27 December 2024
It’s a breeze to book an appointment with the e consultation service. The staff is super helpful, and it seems like they know what they’re doing. It’s great to be at a surgery that’s finally caught up with the times and uses a modern approach to working. My recent experience with a GP was good.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 30 December 2024
Thank you Jamie, for taking the time to share your experience! We're thrilled to hear that you found our e-consultation service easy to use and that our processes were able to assist you effectively. Providing modern and accessible healthcare is very important to us, and your feedback reassures us that we're on the right track. We're glad you're experience with the GP was positive and we hope all future experiences with us are just as efficient. Best Wishes Lea Wharf Medical Quality Team
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
Nurse was very friendly and helpful. Wait wasn’t too long. The surgery are very quick to call back after you send an email.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for submitting your feedback. I am so pleased you received a quick response. Our administrative team restructure now allows us to manage queries more efficiently. Your feedback has been helpful in confirming this. I will also pass on your compliments to the Nursing Team. Many Thanks Lea Wharf Medical Quality Team