Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A well run modern practice.
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2025
This new building is much better for the patients. A well lit, nice & clean , well ventilated waiting room. All the consultancy rooms are now on the Level / Ground Floor, which must be a bonus for a lot of people. My procedure was bang on the appointed time. The Doctor could have not been any kinder or professional. He explained in detail all the relevant downsides, and their likelihood. The injection was quick and painless. Many Thanks to all involved.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Thank you so much for your kind and comprehensive feedback. We’re thrilled to hear that you find the new building more comfortable and accessible — creating a welcoming, clean, and well-designed space for our patients has been a key priority. It’s also wonderful to know that your procedure was carried out on time and that you felt well informed and cared for throughout. We’ll be sure to share your lovely comments with the GP Team and wider team involved. Warm regards, Lea Wharf Medical Quality Team
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Review titled The very best practice
Rated 5 stars out of 5
by Chris Trundell - Posted on 30 April 2025
I telephoned this morning and was promised a call back from a Dr. The lovely Dr telephoned me at 14:50 this pm explaining all of my health concerns after my blood test proved abnormal putting me at ease, referral will follow as promised by her. Cannot thank the 3 Drs enough who saw me recently and telephoned me. The Drs and practice staff give excellent service from start to finish. Thank you so much.
Visited April 2025
Lea Wharf Medical has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Trevor walker - Posted on 01 May 2025
Find nurses doctors & admin staff extremely helpful & cheerful at the last visit to the surgery on 30th April
Visited April 2025
Lea Wharf Medical has not yet replied.
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Review titled Poor Attitude from GP
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2025
During my recent consultation with a partner general practitioner at this practice, I found the experience to be highly unsatisfactory. The practitioner’s attitude was unhelpful, rude, and dismissive, which exacerbated my already low mood.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Thank you for sharing your experience with us. We are truly sorry to hear that your recent consultation did not meet the high standards of care we strive to provide. It is never our intention to make any patient feel unheard or dismissed. Please be assured that your concerns are being taken seriously, and we would like look into the matter further to ensure that this does not happen again. Please contact us so we can investigate this fully and address your concerns in detail. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to restore your confidence in the care you receive from us. Kind regards, Lea Wharf Medical Quality Team
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Review titled 30 minute delay and no one waiting or in room
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2025
My appt was 8:30am. I have a regular appt and always book an early slot so I won’t be delayed, These appts used to always be on time. Not anymore. This is second time I’ve had to wait half hour after my appt time. Once in the room, the staff member said appt was 8:45am on system but I had confirmation text and showed her 8:30am. And either way, it was still 15 mins late by her reconning. I was the only person waiting until 8:50 when two more patients came. I could hear the staff chatting too. Very frustrating as this also happened last time too. She said she’d report it. Too late for me and my 9am meeting though - again. Very poor service.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 22 April 2025
Thank you for taking the time to share your experience. We're very sorry to hear about the delay to your appointment and the impact it had on your schedule. We understand how important it is for early appointments to run on time—especially when you’ve specifically booked them to avoid delays. We are sorry to hear that this has now happened more than once, and we understand your frustration. We appreciate you showing the confirmation text to the staff member and bringing this discrepancy to our attention. We would be keen to investigate what happened with the booking time and follow up with the team regarding the delay and communication you experienced. Please accept our sincere apologies for the inconvenience caused and for the disruption to your day. Please make contact with us to speak to a team leader, as we’d like to welcome the opportunity to follow up with you personally to investigate the circumstances around the delays. Kind regards, Lea Wharf Medical Quality Team
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Review titled Efficient appointment
Rated 4 stars out of 5
by Martin Lee-Bapty - Posted on 03 May 2025
The premises are up to date and well maintained. My blood pressure appointment was on time and conducted by a very friendly yet professional nurse - a rare combination! So from that point of view 5 stars. However, dealing ‘on-line’ does not suit all patients, octogenarians in particular. I just hanker for the days when it wasn’t just 9 to 5 Monday to Saturday and when one’s GP actually knew their patients well - often being able to recognise a problem before even speaking and examining!
Visited April 2025
Lea Wharf Medical has not yet replied.
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Review titled The best practice
Rated 5 stars out of 5
by Kevin - Posted on 27 April 2025
Forget what everyone says, I was seen the same day, superb service., seen within 10 minutes of appointment time. What more could you ask for
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Dear Kevin Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience and were seen promptly. Providing timely and high-quality care is a priority for us, and it's always rewarding to know our efforts are appreciated. Your comments will be shared with the team. Warm regards, Lea Wharf Medical Quality Team
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Review titled Unhappy and Sad
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2025
The current system could be improved by allowing me to select their GP and by offering a way to book face-to-face appointments online directly, bypassing the repetitive online form. Separately, the Duty GP I consulted recently lacked adequate customer service skills; it's important that clinicians communicate with empathy. Unfortunately, an unhappy experience I have recently had.
Visited April 2025
Lea Wharf Medical has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by David Pratt - Posted on 25 April 2025
Attended today for a dressing change. I was seen on time. The treatment was completed efficiently. Helpful advice given
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Dear David Thank you for your positive feedback. We’re delighted to hear that your appointment for the dressing change went smoothly and that you felt well taken care of. We always strive to provide timely and efficient service, and it’s great to know that we met your expectations. Your appreciation of the helpful advice provided will be shared with the team. Warm regards, Lea Wharf Medical Quality Team
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Review titled Great Service
Rated 5 stars out of 5
by Graham - Posted on 30 April 2025
Completed an E consult in the morning. Received a telephone call and a prescription was in the Pharmacy late afternoon. Great Service.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Dear Graham Thank you for taking the time to share your experience. We’re so pleased to hear that your eConsult was handled efficiently and that you received your prescription the same day. We aim to provide prompt, seamless care, and it's wonderful to know that this made a difference for you. Your feedback is truly appreciated and will be shared with the team. Warm regards, Lea Wharf Medical Quality Team