Lawrence House Surgery
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Complete inability to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2025
A mostly terrible experience so far. It seems I’d be more likely to see a unicorn walking down the street than getting an appointment! I visited a walk in clinic about some minors symptoms I was experiencing in January. They advised giving it some time then seeing my GP if they haven’t cleared. After 6 weeks I tried to get an appointment but the online system consistently stated they weren’t accepting new appointment requests currently. After 2 weeks of sporadically checking at alternative times, unable to get an appointment, I walked in to the surgery to book an appointment… But seen as it was after 3pm, they told me they can’t help. They did inform me the link from then surgery’s website doesn’t work and they gave me the correct link (why does the website take you here!?). I filled out the link with details requested (quoting the doctor I saw at the walk in) only to be told I haven’t provided enough info. I didn’t reply to the request for more info within the 6 hour window (I was working and didn’t have my phone with me) so they shut my case and I would have to try again the next day. I was however referred for blood tests. I went and got them within two days, yet heard nothing about the results. I did however get a call from a receptionist telling me I needed additional bloods. They wouldn’t tell me why and wouldn’t put me through to a doctor to discuss why. When I went in for the additional test I discussed the case with the phlebotomist and she suggested I definitely need to see a doctor. I called 111 who suggested I need to see a GP, they referred me to a phone GP who then told me they can’t do anything for me and I need to see my GP in person. That was 3 weeks ago and I’ve not heard anything from my GP or had any test results back! That’s 2 doctors, 1 phlebotomist and 1 111 call centre operative all telling me I need to see a GP, yet I can’t get an appointment. I’m technologically competent and willing to chase. I hate to think what it’s like for people who struggle with technology! I get that they are probably stretched, but this is beyond a terrible level of service!
Visited March 2025
Lawrence House Surgery has not yet replied.
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Review titled Terrible receptionists and long waiting time after arrival
Rated 1 star out of 5
by Agnieszka M Klos - Posted on 04 October 2024
I use this practice for few months and only have been seen for nurse appointments due to injections. Never ever have been seen on time. Nursing team was always minimum 40 minutes late. I made complaint and this not change anything. On my last appointment I spoke with one receptionist regarding a blood test and she cutted me off when I was talking and after telling her to allow me talk she was angry. Three receptionists started to gossip about me when I sat down. One of them asked if I am even registered there. I never met that unprofessional staff in NHS before. I was treated nice by nure, however her room was that messy like camper after 2 months camping. Her private stuff from handbag was everywhere on the desk. Floor looks like did not clean in this century. I feel sorry that other patients needs to deal with them. I just unregistered myself. Tragedy.
Visited September 2024
Lawrence House Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2024
The GP phoned nice and early as requested for a telephone appointment, and was friendly and informative.
Visited February 2024
Lawrence House Surgery has not yet replied.
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Review titled Urgent pre-Christmas appointment
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
Phoned at 8am for an urgent appointment and got through after a few tries (as usual) and could book for the same day. Friendly welcome at reception, helpful too when my 5-year-old needed the toilet just before the appointment time. Doctor was also friendly and able to help with clear advice and professional approach. Appointment made a big difference, just a couple of days before Christmas - very glad to have had it.
Visited December 2023
Review titled Lawrence House Surgery
Replied on 10 January 2024
Dear patient, Thank you for your kind words, Christmas is always a very busy time for us and we try our best to see all patients, especially young children We are aware of the issues with the phonelines and are having a new system put in this year, which will offer unlimited call queue and other functions to make it easier for patients to get through in the mornings. I will pass on your kind words to the team and hope you had a lovely Christmas. Thank you, Angelo Virciglio Assistant Operations Manager
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Review titled Very Professional Service
Rated 5 stars out of 5
by Tommy Ryan - Posted on 06 January 2024
Upon my last visit (21st Dec) I received an excellent service the doctor. I was able to easily discuss all my concerns and received full answers to my questions. She was attentive, an excellent listener, and spoke in laypersons language. Professional throughout.
Visited December 2023
Review titled Lawrence House Surgery
Replied on 10 January 2024
Dear Tommy, Thank you so much for your kind words. We strive to give the best care to all patients and I have passed this onto the GP you spoke to who is very happy you were so please. I hope you will continue to get the best care from Lawrence House Surgery. Thank you again, Angelo Virciglio Assistant Operations Manager
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Review titled Unprofessional helpdesk
Rated 1 star out of 5
by Nicola Vallerini - Posted on 02 January 2024
First of my calls: there were no appointments available for the next two days. Thank god it was only flu and I didn't need any prescriptions. When I phoned them again the next week (as they advised me) to get a sick note certificate since I've lost more than 7 working days, I dealt with a rude and unprofessional receptionist. I didn't get any sick note then.
Visited December 2023
Lawrence House Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Agnes - Posted on 01 November 2023
They are so good patience I was being looked after by Nurse . She advised me she was so good. She really make me calm so my blood pressure was high drop. She is good overall from the reception and the doctors and nurses. They are the best she give me lots of advice had to go about my illness and everything we are the best
Visited November 2023
Review titled Lawrence House Surgery
Replied on 15 November 2023
Hi, Thank you for kind words, we pride ourselves on have a great team and giving the best care to our patients. We are especially proud of our nursing team and I will pass on these lovely comments.
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Review titled Excellent process on visit
Rated 5 stars out of 5
by Lesley ‘T’ - Posted on 25 October 2023
I attended for a couple of vaccinations from the surgery. The visit was extremely speedy and professional. The whole process was explained clearly and with care. The nurse who administered my ‘jabs’ had a lovely attitude and made me feel at ease. A young person just starting their career in medicine who should be encouraged and praised. Thank you
Visited October 2023
Review titled Lawrence House Surgery
Replied on 10 January 2024
Dear Lesley, Thank you for your lovely review, our nurses always make sure patients feel comfortable and safe during consultations, as we understand it is not fun to be jabbed by a needle. I will pass on your kind words to the nurse involved and hope that we continue giving the best care possible. Thank you again, Angelo Virciglio Assistant Operations Manager
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Review titled Hard working surgery that tries their best for patients
Rated 5 stars out of 5
by Eddie - Posted on 10 October 2023
I have always found the staff at Lawrence House surgery. The doctors really listen to your issues and try their best for you. I was so pleased when the GP referred my son to the paediatric department and booked me an appointment within a month. I can't fault their service and their efforts.
Visited October 2023
Review titled Lawrence House Surgery
Replied on 16 October 2023
Hi Eddie, Thank you for your kind words, we strive to offer the best care for our patients and are happy to hear we have met that standard with you. We hope to continue keeping you happy and helping you with all your health care needs.
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Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Was delighted to have a face to face appointment with a really fabulous GP, who was friendly, reassuring and kind.
Visited June 2023
Review titled Lawrence House Surgery
Replied on 23 June 2023
Dear patient, Thank you so much for your lovely words, we are so happy that you have had such a positive experience and hope we can continue to offer this to you going forward.