Lawrence House Surgery - Ratings and reviews
Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I had a frozen shoulder and was in agony, I booked an appointment the same day and a doctor at the practice was able to do a steroid injection for me. Not all surgeries have doctors who can do this. My shoulder is much better now! Great service.
Visited May 2023
Review titled Lawrence House Surgery
Replied on 07 June 2023
Dear patient, Thank you so much for your lovely words, we are very proud of our highly skilled doctors and pride ourselves on our excellent service. We hope to continue this for you going forward.
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Review titled Friendly helpful doctors
Rated 5 stars out of 5
by Liz A - Posted on 16 March 2023
Really helpful advice given to me by a doctor. She presented all treatment options to me - both medical and holistic - and pointed me to lots of follow up resources. I also received a follow up text with website links.
Visited March 2023
Review titled Lawrence House Surgery
Replied on 31 March 2023
Hi Liz, Thank you so much for your kind review, we pride ourselves on giving the best care to our patients and I am happy you have experienced this. I will pass these kind words onto our team and hope we can continue treating you in the best possible way going forward.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I am always treated at the practice with best possible care throughout the entire team - I feel this is most important much appreciated always
Visited February 2023
Review titled Lawrence House Surgery
Replied on 31 March 2023
Dear patient, We are glad to hear that you have had such good experiences with our surgery. I hope that this continues on and will pass on your lovely words to the surgery staff.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I rang between 8-9am and was so surprised I got through. I booked an appointment for my 4 year old the only option given was 1510, I explained at the time this was going to be difficult. I have 2 young children to organise. I may be a bit late and was assured not to worry I would be seen. A note was left for the Doctor to explain. I got there 10 min late and spent 3 minutes at reception trying to book in. I was told it was a Did Not Attend and the GP refused to see my young child. I had to rebook. I was then given a phone call. I thought they had changed their mind and was going to see my child. Instead it was their miscommunication they told me and will see me on the next appointment. The lack of understanding or concern for the situation was upsetting. The GP was so flippant over the phone. The GP should have seen my child. Who turns a child away when a urgent appointment was made for that day? No compassion at all. As a patient I did all I could to communicate across my situation and get my child their. I am looking for a new GP the service and attitude of this practice given this experience disgusted me.
Visited February 2023
Review titled Lawrence House Surgery
Replied on 31 March 2023
Hi, Thank you for your review and I am sorry you feel we let you down. Practice Policy is to not see patients who are 10 minutes late to an appointment, as this will cause issue with the GP's clinics. The GP did still contact you even though you missed the appointment. If you would like to make a formal complaint, please email us at lawrencehousesurgery@nhs.net
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Review titled A practice with a good team
Rated 5 stars out of 5
by Mark Ellerby - Posted on 26 February 2023
The doctor took my case on via a phone appointment. He requested that I send a photo of the lesion on my chest which sent him using SMS. His diagnosis required a referral to hospital, which was responded to by the hospital in approx. 2 weeks. The lesion was excised by department at the hospital, which was sent for biopsy. After 2 weeks the stitches were removed by one of the other doctors at the GP surgery. During this process I was put at ease by the doctor’s treatment and confidence. The biopsy result followed one week later. Overall, this was an excellent piece of diagnosis and analysis conducted by a good team both at the GP surgery and the hospital. As with earlier events in my health treatment, this GP surgery is built around a core/team of people who work for this community and present a good case for the NHS as a whole. My case was also supported by my use of phone and computer. Needless to say, this surgery is situated in a diverse community and the administrative aspect of the team is equally prepared to support the patients who arrive. This section of the team ensure, where they can, that I and other patients understand what is or will be happening next.
Visited January 2023
Review titled Lawrence House Surgery
Replied on 17 March 2023
Hi Mark, Thank you so much for your kind words. We pride ourselves on giving the best possible care. I will pass these words onto the team involved and hope we continue to the best treatment in the future. Lawrence House Surgery