Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Langstone Way Surgery.
Reviews
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Review titled Excrement practise and staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Every time I call someone is there to help, quick appointments and great doctors nurses and staff. The doxtor I saw was brilliant explained everything so well and gave me the right meds Thank you all for your great service and hard work
Visited February 2025
Review titled Langstone Way Surgery
Replied on 26 April 2025
Thank you for your complimentary review. We are pleased that you have had such a positive experience of using the surgery's services.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
The staff of this GP is cert rude. It was almost impossible to make an appointment even with children. They always say they are full but to my surprise, every time I went there, there was at most one person waiting. I really wish someone would take a stand on this GP as everyone I speak to is very unhappy with Langstone Way Surgery
Visited February 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Thank you for your comments. As you will see from the other reviews here, not everyone is unhappy with their experience of using the surgery's services. We take a triage approach to requests received at this surgery, which means that we prioritise those with the most urgent problems. You will not see waiting rooms full of people at the surgery because we deal with a lot of issues without the patient needing to visit the surgery and give a set time for a patient to attend if we do need to see them in person. A relatively quiet waiting room does not mean that we are not busy therefore. All our appointments are filled every day and even if the surgery may appear to be quiet, this is simply due to our working procedures. I am sorry that you are unhappy with the service, but hope that this explanation goes some way towards explaining our working practices to help you understand that although we may not appear to be busy, this is very unlikely to be the case.
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Review titled Being looked after
Rated 5 stars out of 5
by Christopher Sampson - Posted on 11 February 2025
I am being looked after by an absolute legend and the hole place is very good and everyone else is very welcoming and happy to help 😀
Visited February 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Many thanks for your kind and appreciative review! We are pleased that you are so happy with the service.
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Review titled Empty practice
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2025
After an appt with the nurse re HRT I left feeling that she showed no interest and was of no help at all, apart from reinstating my prescription
Visited February 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
I am sorry that you did not have a positive experience with the nurse. If you feel you have concerns that need to be addressed, please do book an appointment to discuss them.
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Review titled pleased with service
Rated 4 stars out of 5
by DANIEL KEWLEY - Posted on 21 February 2025
I went for an appt with the assigned |Doctor on Tuesday19/02/25. I was given a thorough examination concerning the skin rash i have and on completion i was given a prescription for medication to combat my condition. I also got a referral to see a Dermatologist. finally i would just like to say how good the Dr was and made every effort to inform me of all the details relating to my condition in a very professional manner!
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your kind comments. We are pleased to hear that you had such a positive experience of using the surgery.
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Review titled Fast, efficient and friendly
Rated 4 stars out of 5
by Lisa Lloyd -smith - Posted on 20 February 2025
I had an appointment with a nurse this week. She was very friendly, professional and informative and carried out my procedure very quickly making me feel at ease.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your kind comments. It is good to know that you had such a positive experience seeing the nurse.
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Review titled pleased with Dr
Rated 4 stars out of 5
by DANIEL KEWLEY - Posted on 14 February 2025
I have been coming to this surgery for 20 yrs or so which in my humble 0pinion is a recommendation in itself with regards to telling anyone else about the practice. My recent experience however adds proof. I have been suffering with a skin rash that got so painfully itchy i went to the surgery after booking an appointment and saw a Doctor who was absolutely incredibly knowledgeable and i am happy to tell you i am well on the mend!
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you so much for your kind comments and recommendation! It is good to know that your experience of using the surgery has been good over such a sustained period! I hope you will be feeling better soon. Thank you for taking the time and trouble to leave such a positive review! It is much a appreciated by all the staff.
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Review titled rude, aggressive, worrying, alarming
Rated 1 star out of 5
by LWS PATIENT - Posted on 28 February 2025
Their website today says "403 Forbidden" again - for the umpteenth time this week. I managed eventually to speak to a receptionist who seemed to struggle with understanding what I was saying in English. She passed me to her colleague who was aggressive and defensive from the outset. I tried to explain what I needed; she continued to be dismissive and rude and eventually she hung up on me. It was all very distressing, but sadly not atypical of how the administrative staff treat the patients at this practice. I am an OAP, currently experiencing palpitations and syncope, and I have just had to change my medication without any clinical monitoring despite numerous requests for advice. I was also surprised to receive this reply by text from a (non-medically trained?) receptionist responding to me submitting my blood pressure reading, which was 86/54 - obviously too low. The response I got was, “Your blood pressure reading was satisfactory. The next reading will be due in 6 months ….” So, what to do? I really believe one’s health is seriously at risk as a patient in this practice. Definitely not recommended.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are sorry to hear that you have had problems booking an appointment and are unhappy with your experience of using the service. Reception staff do not assess blood pressure reading however. This will be done by our Healthcare Assistant using a protocol set up to guide assessment or by a clinician. If your received a text from a Receptionist, this will have been sent out on behalf of a clinician. If you have concerns about your blood pressure reading, do contact us to discuss this. You can make an appointment either via the AccuRx system on our website or call the surgery to book an appointment. You can contact us on email with queries or you can come in and leave a message for a clinician. Unfortunately, as you have not left your name on this occasion, I am unable to assist, but if you would like to contact the surgery direct, we will be happy to try to assist you with your concerns. Thank you for taking the trouble to leave your review. I am sorry that you did not have a good experience of using the surgery on this occasion.
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Review titled Caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
The GPs are very good and booking an appointment was relatively easy. However, it is inconvenient that we can not book appointments in advance and with a preferred GP.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Thank you for your comments. You can book nurse and healthcare assistant appointments in advance for things such as vaccinations, smear tests, travel immunisations and chronic disease reviews. Acute issues are dealt with via telephone triage process, hence we prioritise the most urgent requests, but all requests granted in line with capacity available are dealt with on the same day. You can always request an appointment with a preferred GP, but this may incur a wait until that person's next available appointment, which may be some days later.
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Review titled Plenty of doctors.
Rated 4 stars out of 5
by Tracey Lyle - Posted on 05 February 2025
I went to see the nurse about syringing my ear, while I was there she took my blood pressure and gave me forms to get blood test. They do not syringe ears at the surgery. The nurse was very informative.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
I am glad the nurse was so helpful and hope that you have since managed to resolve the problem with your ears and are now feeling much better. Thank you for the positive review.