Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2025
They're are really helpful and informative. My GP has talked and made me understand about my health and how to monitor my meds and issues.
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Poor practices
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2025
Care from staff was very good and reception staff were helpful. However, the clinicians room was very untidy with old gloves on the desk, old trolly bed paper on the floor, drawers with equipment left open and an open, used urine sample left on the side! To top it off, having to wait 20 minutes for the clinician to go and consult with the doctor while I waited with a wriggly and bored toddler in the clinician’s unkempt room was far from ideal
Visited April 2025
Review titled Langstone Way Surgery
Replied on 07 May 2025
Thank you for your feedback. I am very sorry to hear that the consultation roon was in this state on this occasion. We will speak to the staff members who may have been involved and ensure that this does not occur again. Please accept our apologies.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2025
The paediatric asthma was very helpful and explained everything about asthma,explained what to do. Very helpful.
Visited April 2025
Langstone Way Surgery has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Mike - Posted on 15 March 2025
Failed over several attempts to get an appointment, finally resorting to writing a letter. Got a telephone call and done progress. Now I'm in limbo, awaiting either action or a conclusion, currently have neither......
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Sorry to hear that you have had difficulty booking an appointment, but glad to hear that you have now had a consultation. We hope that the problem is resolved in due course.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Colin Morgan - Posted on 25 April 2025
People are very kind and helpful, the old problem is the phone system. On hold for what felt like hours.Still no appointments. Staff so nice and helpful. I was very happy with my visit.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 26 April 2025
Thank you for your positive review. We are glad that you have such a good experieice of using the surgery's services. We are aware that it can take a while for the phones to be answered, especially at busy times, but there is a call back service you can choose. This means that you can then put the phone down and do not have to wait on the line in person, but your position in the call queue will be retained and the system will automatically call you back once your call is nearing the front of the queue. Perhaps try that for greater convenience.
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Review titled On the ball
Rated 4 stars out of 5
by Colin Thomas - Posted on 13 March 2025
The surgery are constantly monitoring me. At the moment they have managed to bring my blood pressure down.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Glad to hear that you are being well monitored with great progress! Thank you for your review! It is greatly appreciated.
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Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
The Doctors very kind and helpful to sort the problem out, and very keen for the on going mattress.very listening the symptoms, and give the response.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your positive comments and we are glad you had such a good experience. We are grateful to you for taking the time to leave such a positive review.
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Review titled postpartum visits - Postpartum depression
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2025
I am happy with the quality of the service regarding after birth visit. It seems that the team is taking measures for my depression situation. Although I would say the responses for referrals are taking so long, which is not about GP center follow up but mainly specialist shortage
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your kind review of the service received from the surgery. Unfortunately referrals can result in long waiting times. We hope you receive a response soon and will be on the road to recovery as soon as possible.
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Review titled Good Service
Rated 4 stars out of 5
by Julia Bass - Posted on 25 April 2025
Recent experience has been good and doctor attentive. The waiting to get through on telephone can take time but there is a ring back service.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 26 April 2025
Many thanks for taking the trouble to leave us such a good review. We are pleased that you have had such a positive experience of using the service.
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Review titled Good
Rated 4 stars out of 5
by Melissa - Posted on 16 March 2025
i came to visit the gp surgery for the sick note. it was so busy dr. do not have time for me during the day and I understand that my concern is not urgent. but he promise that we will do it as soon as he is free. i'm grateful that he did it. at 8pm he called me that it is ready and he send it to me through my mobile number via pdf.
Visited March 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are pleased to hear that the doctor was able to help. Thank you for leaving such an understanding and positive review.