Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful with appointment system
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2025
Unlike other surgeries where you can book appointments in advance because it may not be urgent or life threatening. This surgery only allows you to book appointments on the day at 8am or 1pm. You call them and they tell you they can’t book anymore appointments but you can call 111 to get a slot with the surgery! I have tried calling the surgery 3days in a row, was also told to do e-consult! Tried waiting for an econsult Thursday morning at 8am they said try again Friday morning, Friday at 07:59 it said e-consult will be release from Friday 8:00am. On Friday 08:00am they have no availability till Tuesday 08:00am! I did not even get a chance… moreover I have a full time job. I can’t be sitting by the phone at 8am, 1pm just to be on a Q and not get an appointment 3 days in a row!
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2025
I have been seen by the doctor when I have requested it quickly & have been looked after by the nurse as the doctor requested it. The reception staff are are very helpful & friendly & accommodating.
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled My visit
Rated 4 stars out of 5
by Anonymous - Posted on 30 May 2025
After trying to get an appointment I was 6th on the list. They phoned me back in 15 minutes and was able to get an appointment with the practitioner (a Mr not a Dr). He listened to me and then consulted a doctor. I waited a few minutes then saw a doctor. Both gentlemen were keen to sort out my problem. They booked me in for tests and reassured me they would sort me out. I left the surgery feeling satisfied with my visit.
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Caring clinicians
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2025
I needed adjustments of my medication dose which was done efficiently and quickly and a new blood test request was issued.
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Terrible to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2025
I have never seen a doctor however nurse is lovely when you ca get an appointment even when told by her to make one
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Dont get heard
by Anonymous - Posted on 29 May 2025
Been waiting 18 months for appropriate help with a painful foot which I'm in more pain now then ever but everytime I go back down to them they dont seem to hear or even listen to anything I'm telling them. Worse still i have been battling depression for the last 30 years and things have not been good. But recently i lost my mother and things are really on top of me. Struggling to even get out of bed some days. I have told the doctor, on at least 6 separate occasions I'm really struggling and have asked for medication. I started asking for that 8 months ago. Still waiting for any kind of help. They have definitely been a big part in why I'm still feeling desperate and hopeless
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2025
Had a blood test on 6th May, was sent an update on the results 7th May. Can't ask for a better service. Thank you NHS and Langstone Way Surgery
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Great Medical Service
Rated 4 stars out of 5
by Narendra Adatia - Posted on 29 May 2025
I saw a physiotherapist at the practice and was very pleased with the check up and advice given to me to help with the symptoms.
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2025
Extremely rude and unprofessional receptionists, they do not care about their patients. Very difficult to get an appointment and will never be seen by an actual doctor, they just get a physician associate to examine your problem and they can’t even prescribe medication without doctor approval. Any time I have gone in for a problem they never solve it and take extremely long to respond. This GP surgery needs to be investigated and completely changed with its staff and appointment system.
Visited May 2025
Langstone Way Surgery has not yet replied.
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Review titled Local to me
by Joan Marshall - Posted on 30 May 2025
We have been with this practice over 40 years, we loved it when we could go along at 8am and get an appointment that day but find it more difficult now. I don't frequent doctors regularly but when I am ill I like to be sure of seeing someone. recently I put up with serious back and leg pain and suffered for over a week without help, then it got so bad I rang for an appointment, I admit it wasn't at 8am as I tried to hold off, when I did ring there were no appointments available but the receptionist advised me to call 111 which I did and they got me an appointment that same day at 3pm. That entailed 3 people to listen to my problem when I felt I could have been given this appointment by the receptionist. She looked at my record and she would have known I hadn't been there for a long time am not on any medication and I needed help. On that appointment I have had excellent treatment , given lots of tests and X-rays , the results of the X-ray came through on Tuesday a doctor rang me very concerned and referred me to the fracture clinic, the next day the fracture clinic rang me with an appointment all this happened in 6 days, thank you NHS. On this occasion you were wonderful. I must admit I find the system of booking things on the phone, being elderly it's not always straightforward my husband helps me but his health isn't good and his memory is fading so he took gets annoyed with the way things have become. It was so easy to just go around and get an appointment from the receptionist, they took have a difficult job as they can't tell people what they want to hear. I have to add over the years when I've needed to see a doctor they have always been good so I'm not complaining about the doctors just the system which is very difficult for the elderly. The End.
Visited May 2025
Langstone Way Surgery has not yet replied.