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Langstone Way Surgery

28 Langstone Way, Mill Hill, London, Greater London, NW7 1GR

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Langstone Way Surgery.


Reviews

Displaying 1 to 10 of 103

  1. Review titled Awful with appointment system

    Rated 1 star out of 5

    by Anonymous - Posted on 23 May 2025

    Unlike other surgeries where you can book appointments in advance because it may not be urgent or life threatening. This surgery only allows you to book appointments on the day at 8am or 1pm. You call them and they tell you they can’t book anymore appointments but you can call 111 to get a slot with the surgery! I have tried calling the surgery 3days in a row, was also told to do e-consult! Tried waiting for an econsult Thursday morning at 8am they said try again Friday morning, Friday at 07:59 it said e-consult will be release from Friday 8:00am. On Friday 08:00am they have no availability till Tuesday 08:00am! I did not even get a chance… moreover I have a full time job. I can’t be sitting by the phone at 8am, 1pm just to be on a Q and not get an appointment 3 days in a row!

    Visited May 2025

    Report as unsuitable

    Langstone Way Surgery has not yet replied.


  2. Review titled Good Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 09 May 2025

    I have been seen by the doctor when I have requested it quickly & have been looked after by the nurse as the doctor requested it. The reception staff are are very helpful & friendly & accommodating.

    Visited May 2025

    Report as unsuitable

    Langstone Way Surgery has not yet replied.


  3. Review titled Terrible to get appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 08 May 2025

    I have never seen a doctor however nurse is lovely when you ca get an appointment even when told by her to make one

    Visited May 2025

    Report as unsuitable

    Langstone Way Surgery has not yet replied.


  4. Review titled Great Service

    Rated 4 stars out of 5

    by Anonymous - Posted on 08 May 2025

    Had a blood test on 6th May, was sent an update on the results 7th May. Can't ask for a better service. Thank you NHS and Langstone Way Surgery

    Visited May 2025

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    Langstone Way Surgery has not yet replied.


  5. Review titled Terrible Practice

    Rated 1 star out of 5

    by Anonymous - Posted on 23 May 2025

    Extremely rude and unprofessional receptionists, they do not care about their patients. Very difficult to get an appointment and will never be seen by an actual doctor, they just get a physician associate to examine your problem and they can’t even prescribe medication without doctor approval. Any time I have gone in for a problem they never solve it and take extremely long to respond. This GP surgery needs to be investigated and completely changed with its staff and appointment system.

    Visited May 2025

    Report as unsuitable

    Langstone Way Surgery has not yet replied.


  6. Review titled Poor practices

    Rated 3 stars out of 5

    by Anonymous - Posted on 26 April 2025

    Care from staff was very good and reception staff were helpful. However, the clinicians room was very untidy with old gloves on the desk, old trolly bed paper on the floor, drawers with equipment left open and an open, used urine sample left on the side! To top it off, having to wait 20 minutes for the clinician to go and consult with the doctor while I waited with a wriggly and bored toddler in the clinician’s unkempt room was far from ideal

    Visited April 2025

    Report as unsuitable

    Review titled Langstone Way Surgery

    Replied on 07 May 2025

    Thank you for your feedback. I am very sorry to hear that the consultation roon was in this state on this occasion. We will speak to the staff members who may have been involved and ensure that this does not occur again. Please accept our apologies.

    Report as unsuitable


  7. Review titled Good experience

    Rated 5 stars out of 5

    by Anonymous - Posted on 11 May 2025

    The paediatric asthma was very helpful and explained everything about asthma,explained what to do. Very helpful.

    Visited April 2025

    Report as unsuitable

    Langstone Way Surgery has not yet replied.


  8. Review titled Disappointing

    Rated 1 star out of 5

    by Mike - Posted on 15 March 2025

    Failed over several attempts to get an appointment, finally resorting to writing a letter. Got a telephone call and done progress. Now I'm in limbo, awaiting either action or a conclusion, currently have neither......

    Visited March 2025

    Report as unsuitable

    Review titled Langstone Way Surgery

    Replied on 20 March 2025

    Sorry to hear that you have had difficulty booking an appointment, but glad to hear that you have now had a consultation. We hope that the problem is resolved in due course.

    Report as unsuitable


  9. Review titled Brilliant staff

    Rated 5 stars out of 5

    by Colin Morgan - Posted on 25 April 2025

    People are very kind and helpful, the old problem is the phone system. On hold for what felt like hours.Still no appointments. Staff so nice and helpful. I was very happy with my visit.

    Visited March 2025

    Report as unsuitable

    Review titled Langstone Way Surgery

    Replied on 26 April 2025

    Thank you for your positive review. We are glad that you have such a good experieice of using the surgery's services. We are aware that it can take a while for the phones to be answered, especially at busy times, but there is a call back service you can choose. This means that you can then put the phone down and do not have to wait on the line in person, but your position in the call queue will be retained and the system will automatically call you back once your call is nearing the front of the queue. Perhaps try that for greater convenience.

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  10. Review titled On the ball

    Rated 4 stars out of 5

    by Colin Thomas - Posted on 13 March 2025

    The surgery are constantly monitoring me. At the moment they have managed to bring my blood pressure down.

    Visited March 2025

    Report as unsuitable

    Review titled Langstone Way Surgery

    Replied on 20 March 2025

    Glad to hear that you are being well monitored with great progress! Thank you for your review! It is greatly appreciated.

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