Lakeside Healthcare
Forest Gate Medical Centre, Forest Gate Road, Corby, NN17 1TRContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lakeside Healthcare.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Fiona Carroll - Posted on 01 June 2024
Thank you to the nurse who removed my staples from my hip today. She was very kind, caring and considerate of my feelings. I was very anxious to begin with but this nurse really helped me to become calm and relaxed and regularly asked if I was ok. Thank you again, she was wonderful.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Fiona. We are pleased that your visit was pleasant, and that our nurse took such great care of you!
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Review titled Good practice
Rated 4 stars out of 5
by Nic R - Posted on 01 June 2024
Attended to receive a regular injection. Booking in on arrival used the electronic, straight forward. Nurse that I was booked in with to administer injection, pleasant very competent, delivered without discomfort, advised when I was next due. This visit was without issue. I have needed to access the surgery several occasions in recent times, there have been massive improvements in accessing services with the implementation of the new online system Anima, the reception staff also much improved, friendly and helpful. This surgery often seems receive negative feedback but having been a patient for many years find it much improved and would consider it a good surgery especially when considering the ever increasing number of patients registered.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Nic. Thank you for your kind words. We are happy to hear that your visit was a smooth and pleasant one.
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Review titled Great care
Rated 5 stars out of 5
by Michelle Walkley - Posted on 06 June 2024
I’m not one to visit the GP for myself but after feeling awful on and off for the last couple of years, I decided I really must get seen. From the first phone call and face to face with my GP, he has been very thorough in making sure I’ve had all relevant tests, bloods, scans and reviews and is helping to put my mind at ease and rule out anything untoward.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Michelle. Thank you for your feedback and taking the time share your experience. We are delighted to hear that you felt well cared for and supported during your visits. Your positive feedback encourages us to continue delivering the highest standard of care to all our patients. Best Regards, Lakeside Healthcare
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Review titled Friendly and very professional
Rated 5 stars out of 5
by Michael Gibbins - Posted on 04 June 2024
Friendly and professional greeting. Procedure was fully explained and carried out in a professional manner.
Visited June 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Michael, thank you for your kind words and for sharing your experience with us. We are thrilled to hear that you found our team both friendly and professional. It’s important to us that our patients feel comfortable and well-informed, so we are glad to know that the procedure was explained thoroughly and performed to your satisfaction.
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Review titled Lovely Nurse
Rated 4 stars out of 5
by Ann Milligan - Posted on 22 May 2024
Have had my b12 injection today which I have every 12 weeks the nurse who gave me it was very pleasant and gentle did not feel it which I have on a few occasions over the past few years
Visited May 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Ann. Thank you for taking the time to share your experience with us. We are delighted to hear that your recent B12 injection was administered so comfortably. Our nursing team strives to ensure that every procedure is as gentle and pleasant as possible, and it’s wonderful to know that their care made a positive difference for you. Best Regards, Lakeside Healthcare
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Review titled Above and beyond
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
I have recently been seen by a GP who was nothing short of fantastic. He followed up with test results as promised and has gone above and beyond to help and reassure me. My main criticism would be the difficulty in getting through on the phone and general lack of appointments. Once you get seen, the service is excellent
Visited May 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient. Thank you for taking time to share your feedback and experience with us. We are thrilled to hear that you had such a positive interaction with your GP and that you felt supported and reassured throughout your care. We apologise for the difficulties you experienced in getting through on the phone and the limited availability of appointments. We understand how frustrating this can be and are continually working to improve this. Have you heard of our new online consultation platform, Anima? Here you can submit any medical queries etc you may have. Just follow the link to sign up! Anima (thelakesidesurgery.co.uk) Alternatively please do not hesitate to contact us and our reception team would be happy to help set up an account on your behalf. We hope this helps and thank you for your patience and understanding. Best Regards, Lakeside Healthcare
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Review titled Awful
Rated 1 star out of 5
by Lung cancer patient - Posted on 28 May 2024
Reception staff are aggressive with no empathy. Called to day as issues booking a multiple issue appointment and was told with over 50,000 other patients it's unfair to deal with more issues for one patient. I advised if someone has an issue needing dealt with, it should be, it's not a cold sore i want looked at, it's serious issues including pain management, purse souter removal and wound review, sick note and swelling of left leg. Also ongoing issues. I was advised to go to the Urgent care centre. The usual reply a patient gets, even the Cancer patients. Seems to me this surgery keeps registering patients for the fee they charge the NHS for each patient they have on their books but have no capacity to treat their issues. Seems like a real money maker to me and people wonder why the NHS seems like an endless money pit. GP practices such as Lakeside are nothing more than a business, making as much profit as possible all costing the NHS and putting patients at risk. It's all wrong.
Visited May 2024
Review titled Lakeside Healthcare
Replied on 10 June 2024
We are very sorry to read this and would really like the opportunity to look into this and rectify this. Please can you email the surgery on northantsicb.lscorbyaccess@nhs.net with your details so that we can call you to discuss this further as this should not have happened.
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Review titled Great practice
Rated 5 stars out of 5
by Elaine Sullivan - Posted on 12 April 2024
The Doctor was very informative and professional and was helpful in trying to meet my medical needs.
Visited April 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Elaine. Thank you for sharing your positive experience with us! We are delighted to hear that the doctor was informative, professional and helpful in attending to your medical needs. Our team strives to provide the highest level of care and support and it is rewarding to know that we met those expectations. Your feedback is important to us and greatly appreciated. Best Regards, Lakeside Healthcare.
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Review titled Great nurse
Rated 5 stars out of 5
by Jane Warren - Posted on 15 April 2024
The nurse who took my stiches outwas very nice and very good at her job. The whole experience was better that I thought it would be.
Visited April 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Hi Jane. Thank you for taking the time to share your positive experience with us. We are delighted to hear that the nurse who removed your stitches was both kind and skilled, making the procedure more comfortable than you anticipated. Best Regards, Lakeside Healthcare
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Review titled Good service today
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2024
I’ve been having weekly injections for the last month, that in itself has been great. Getting it setup however wasn’t so good! It took far too long to get set up! The nurse that’s been doing the injections and arranging for the next one, had been marvellous. She was polite, kind, well informed and in turn informative!
Visited April 2024
Review titled Lakeside Healthcare
Replied on 17 June 2024
Dear Patient. Thank you for sharing your experience with us. We are pleased to hear that your weekly injections have been going well and that the nurse administering them has been marvellous. It's wonderful to know that she has been polite, kind, well-informed, and informative throughout your treatment. We apologise for the initial difficulties you faced in getting the setup arranged. We understand how important it is to have a smooth and timely process and appreciate your patience during that period. Your feedback is valuable and will help us improve our services. Best Regards, Lakeside Healthcare.