Laindon Medical Group
Laindon Health Centre, High Road, Laindon, Basildon, Essex, SS15 5TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Service
Rated 5 stars out of 5
by Martin - Posted on 14 April 2025
The surgery went far beyond my expectations to put my mind at ease concerning bowel screening including arranging a colonoscopy within two weeks of me contacting the surgery.
Visited April 2025
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Martin We sincerely thank you for your 5 star review and positive feedback. We do hope that the tests go well. I have shared your message with staff who work very hard to provide exceptional service Kind regards Philomena Wright Deputy Practice Manager
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Review titled Brilliant doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
I was able to get an appointment with my normal GP who knows me and my medical history well. I am so thankful that I am able to see them as they are a fantastic doctor, will always take time to listen, don't make you feel rushed and talk through any concerns that you have. You leave feeling like they actually care and confident that you have received the best treatment and advice
Visited April 2025
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Patient Thank you so much for your kind feedback. As a team we strive to provide personalised care to our patients. I am pleased to hear that your usual GP was able to address your concerns adequately. Kind regards Philomena Wright Deputy Practice Manager
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Review titled Routine Smear
Rated 5 stars out of 5
by Chelsea - Posted on 07 February 2025
Had my appointment today. Was very anxious due to a previous bad experience but she made me feel very comfortable. She was knowledgeable around all areas of contraception/reproduction. What was to happen before during and after was all properly explained. Very reassuring.
Visited February 2025
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Chelsea We are very pleased to hear about your positive experience. I have shared your feedback with our staff who work exceptionally hard and strive to offer personalised care to all patients. Thank you for the 5 star rating Kind regards Philomena Wright Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
My Doctor takes time to listen and explain details to me. Also happy to have an appointment with my doctor.
Visited February 2025
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Patient We are sincerely grateful for the 5 star review. I have shared your feedback with the Team and wish you the very best Kind regards Philomena Wright Deputy Practice Manager
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Review titled Great doctor
Rated 3 stars out of 5
by John - Posted on 05 February 2025
A very pleasant doctor,made me feel comfortable in an uncomfortable examination. I will be requesting this doctor in future.
Visited February 2025
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear John Thank you very much for your positive feedback. I have shared your message with colleagues and sincerely thank you for taking the time to comment Kind regards Philomena Wright Deputy Practice Manager
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Review titled Very efficient system
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I contacted the surgery this morning via patches and received a telephone call an hour later. A doctor's appointment was made for this morning and I was home with my medication by 1230pm. Thank you for the excellent service.
Visited January 2025
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Patient We are grateful to you for giving us a 5 star rating. We are pleased to note that you found the messaging service helpful. I have shared your comments with our Team Kind regards Philomena Wright Deputy Practice Manager
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Review titled Short Notice Appointment
Rated 4 stars out of 5
by Neil Liddicott - Posted on 02 December 2024
I raised a request online at 8am, was called at 8:50am with an emergency appointment for 9:20am and had antibiotics from the pharmacy by 10am. I was absolutely amazed. Normally I call and wait in a queue for hours and can’t get an appointment. This new system works brilliantly.
Visited December 2024
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Mr Liddicott We are very happy to note that you got treated in a timely manner. Thank you for your positive feedback which I have shared with staff. Kind regards Philomena Wright Deputy Practice Manager
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Review titled Astounded
Rated 5 stars out of 5
by Jacqueline - Posted on 15 August 2024
Swap surgeries after an unpleasant experience elsewhere. I was able to book online , prompt appointment, a kind Dr who listened and a physio appointment in 2 weeks. I'm shocked and relieved to have found a surgery that's so good.
Visited August 2024
Review titled Laindon Medical Group
Replied on 06 May 2025
Thank you very much for sharing your experience with us. We are very grateful for your kind words and the 5 star rating!
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Review titled I felt listened to and not dismissed as being overweight
Rated 5 stars out of 5
by Gordon - Posted on 02 August 2024
My experience this morning was very helpful. The doctor was attentive, understanding and made time to fully explore my concerns and even reassure me that my bigger worries were unfounded. Thank you
Visited August 2024
Review titled Laindon Medical Group
Replied on 06 May 2025
Dear Gordon We sincerely appreciate your feedback and thank you for taking time to comment. We will share this with our staff and are happy that you are well. Kind regards Philomena Wright Deputy Practice Manager
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Review titled Good
Rated 5 stars out of 5
by Georgie - Posted on 20 March 2024
My son has had excellent care at this practice. We’ve seen many doctors in the first year of his life and they’ve all been very thorough and helpful. The call back service is also great for if you don’t have time to wait in a queue to book an appointment!
Visited March 2024
Review titled Laindon Medical Group
Replied on 05 April 2024
Dear Georgie Thank you so much for your kind words. Staff work so hard to provide care for patients. Hearing about your experience with your son is so important. We are also really pleased to hear that you use the call back service. We are are always looking at ways to improve access for patients and that included installing a new telephone system. Thank you again for your kind review. Yours sincerely Julie Bennett Practice Manager