James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about James Wigg Practice.
Reviews
-
Review titled Can't get to see G
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2024
I'm an older carer my brother has bi polar never gets an appointment, got non existent support, I got my own health problems,I am treated for cancer,I need to see my GP not speak to someone else who's not a qualified Doctor, be just on a phone and have my health and my brother's health decided by this very poor system . The phone lines like this forever very just long waits,cutting me off regularly, like its set up to stop patients see a GP, they put the phone down instead of taking a problem to the managers , who are never there to speak if I ask because receptionists don't cope. I can't always do calling early morning, every day I call to be told no appointments,no clue when might be, told call back and I cant go in there makes no difference anyway. My brother relies on me they did nothing to make sure he gets appointments. The attitude towards him can't be explained away by ignorance, they don't think bi polar is a disability,told me no one in whole surgery is disabled trained
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, I’m really sorry to hear about the challenges you and your brother have faced in accessing care. Your concerns are completely valid, and it’s clear that improvements need to be made. The appointment system has been improved to provide better access throughout the day, but we understand this hasn’t been your experience. We genuinely care about your health and your brother’s, and we want to help address this. Please reach out directly to the practice to discuss how we can better support you both moving forward. Kind regards, James Wigg Management
-
Review titled No support
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
I needed confidential support in a horribly stressful time where I was very vulnerable and its affected my whole family. I couldnt get an appointment. Receptionists totally unaware why there are reasons patients wont share what the problem is and there is no counsellor there like at other GPs. The grilling from reception on my situation was not acceptable and very upsetting when what I need was time with an experienced woman GP. I stopped ringing.
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re truly sorry to hear about your experience and understand how upsetting this must have been during such a stressful time. We aim to offer compassionate and confidential support. Please reach out directly to the practice so we can ensure you receive the appropriate care and support moving forward. Your feedback is important to us. Kind regards, James Wigg Management
-
Review titled Shambles
Rated 2 stars out of 5
by Moses - Posted on 03 December 2024
All year been the same old story and there are no appointments after very many phone call trys where you are 30 th in the queue and line cuts you off after 45 minutes and no one says oh we are sorry just say all patients have to endure . And then they say you cant make any appointment and say oh but you could see a nurse or paramedic instead as if we got no clue what each job does. Cant see anything improving for us.
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Moses, We’re really sorry to hear about your ongoing difficulties in accessing care. We understand how frustrating it must be, especially with long waits and no appointments available. The appointment system has been improved to provide better access throughout the day and more efficiency in patient care. Please contact the practice directly so we can look into your situation and ensure you get the care you need. Kind regards, James Wigg Management
-
Review titled Might as well not have a GP
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
Over the last 5 years it’s become increasing difficult to get an appointment at this doctors. I’ve had far more luck with 111. The appointment system is absolutely ridiculous. It’s first come first served and only same day appointments seem to be booked. No matter how urgent the issue you are often told to call back tomorrow as they are full. They also forget to prescribe things occasionally like really important mental health medication. Not everyone is awake at 8am. Especially those who are sick, disabled or with an infant The other day all appointments were filled by 8:30. Yet you can still call and wait on hold for over an hour to find out there are no appointments. It’s a joke. E consult doesn’t have all issues listed or tells you to call. Myself my partner and my newborn will be leaving this shambolic practise. It’s a shame because the doctors are actually very good.
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about the challenges you've faced with our appointment system, and we understand how frustrating this must be. Your feedback is important, and I can reassure you that our new triage/appointment system has improved a lot to allow better access throughout the day and efficiency and pro activeness in patient care. Kind regards, James Wigg Management
-
Review titled Not seeing a GP when need to
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2024
Huge respect for NHS so dont ever contact the GP for myself or my family until we cant manage any longer, exhaust all advice the NHS website tells us to and 111 . Feel this is the message the GP has been giving out since covid- stay away. But then after a series of health scares as a family we needed to see and get treatment from an actual GP so called up the surgery. Many times we couldnt get through at all and in time .Calling for days on end for our child, for myself, and no appointments were free, really dont know why neither did they so wasnt reassured. They pressured us to see a nurse instead, on one occasion made a telephone appointment with someone who wasn't even a doctor. That online form is very poor and for some reason it wasn't running and other times it was and no one called us or emailed. Maybe after so long away our expectations were too high but the whole experience has left us feeling they really dont want to see us. We had to take our youngest to an urgent care centre out of area who rushed them to hospital for emergency treatmen . We think we did everything we were meant to but were let down. Can't raise this or post with real name as other review site says surgery then pressurises patients to remove reviews. Looking for a different more family friendly surgery now.
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about your experience and understand how frustrating it must have been. The appointment system has significantly improved to ensure better access to all patients throughout the day, and we’re committed to making things easier for families like yours. We genuinely value your feedback and want to make sure everyone receives the care they need. If you’d like to discuss this further, please contact the practice directly—we’re here to support you. Kind regards, James Wigg Management
-
Review titled Really not ok
by Anonymous - Posted on 24 December 2024
This no longer feels like a family practice it has grown way too big. I called up 5 times to try get appt for my partner with mental health deteriorating in bad way and its untrained receptionists making decisions on if allowed any appt with a dr unable to recognise whats going on because they are not drs. All through this medication needing urgent review [ think about what happens when this dont happen) but cant happen without a dr actually seeing Urgent appt asked for told list full Econsult - severe mental health not allowed. Emailed and ofc nobody gets back Ended up sectioned. Could have been avoided..
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re truly sorry to hear about your partner’s experience. We understand how serious this is, and it's upsetting to hear that you've faced these barriers. Our new triage system now allows better access and efficient care for our patients. Please do contact us directly if you are still facing such issues. Kind regards, James Wigg Management
-
Review titled Asthma care
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
Our child in and out of hospital has asthma plan from hospital which says preventer inhaler must be to hand with spare at all times. GP doesn't give spare says reception ,when all else says it's a must have. Admin Team apparently knows more than hospital paediatric respiratory team. This is not good enough.
Visited November 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about the issues you’ve faced regarding your child’s asthma plan. It’s essential that you receive the correct care and support, and we understand how frustrating this situation must be. Please contact the practice directly so we can work to resolve this and ensure your child’s needs are met in line with their care plan. Kind regards, James Wigg Management
-
Review titled Outstanding Receptionist Patient Care
Rated 5 stars out of 5
by Mr Costa Costa - Posted on 29 November 2024
On my telephone conversation with a Receptionist when I was calling to change my Dr’s appointment, He ensured if the line got cut off, he would call me back, ensured my appointment was rescheduled. It was his tone of voice, his compassion of ensuring if I was ok and if I felt comfortable with the way he conducted himself and his approach was calming and endearing. I didn’t feel rushed either. Thank you, Kind Regards
Visited November 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Mr Costa Costa, Thank you for sharing your experience! We're so glad to hear that the receptionist was helpful, compassionate, and made you feel comfortable. We truly appreciate your kind words and are happy to know that your concerns were addressed in such a positive way. Kind regards, James Wigg Management
-
Review titled Closed shop no appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
Never had a problem making appointment at my previous practice but moved house and registered here. Have non urgent but potentially life threatening in the long run issues that need addressing. No e consult applications and 45 mins on the phone resulted in being told the bookings for appointments are closed. That’s it. Horrified and scared.
Visited November 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re very sorry to hear about your experience and understand how concerning this must be, especially with serious health issues. We want to let you know that the appointment system has recently been improved to allow better access for all patients throughout the day. This includes more availability for appointments and easier access to GPs. f you continue to face any challenges, please feel free to contact the practice directly so we can assist you further. Kind regards, James Wigg Management
-
Review titled Support for new mum non existent
Rated 2 stars out of 5
by Tyrone - Posted on 17 November 2024
All this year impossible for my partner to get checks for herself and that's meant to be routine and to make sure she was ok ( she's not) , any appointment in the baby clinics. Our baby is behind on jabs because there's no appointments. And no health visitor we dont even know what they do. Just nothing there is no support not even a phone call when missed them out. It's made what should be a joyful experience not one.
Visited November 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Tyrone, We’re truly sorry to hear about the difficulties you and your partner have experienced. We understand how important routine checks and support are, and we deeply regret that you’ve been left feeling unsupported. Please contact the practice directly so we can help resolve these issues and ensure you and your baby receive the care and support you need. Your feedback is invaluable as we continue working to improve our services. Kind regards, James Wigg Management