James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Why no freephone number?
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2025
I ring and I then have to wait 20 mins,30 mins, 40 mins on the phone. I have to keep ringing back because there are never any appointments left. And I'm talking for months at a time last year, all up to Xmas and since Xmas. If I try later when the waits are shorter then there are no duty doctor appointnents left. I ring because the online form tells me I have to and can't use the form . I tell the reception staff because that means it's serious but that doesnt count and they say 'you have to call back in the morning'. I don't have a contract phone like many disabled or vulnerable and poorer patients. Yet my GP practice has a telephone number that charges me 45p p/m. Wealthier patients with a contract phone aren't charged as a landline call is free. That is shameful in 2024. It also discriminates against me and many.
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about the difficulties you’ve been facing and understand how frustrating this must be, especially given your situation. Your concerns about the phone wait times and call charges are valid, and we’ll make sure to look into this. We are committed to improving access for all patients, particularly those with specific needs. Please reach out to the practice directly so we can explore how we can support you better moving forward. Thank you for sharing your experience with us. Kind regards, James Wigg Management
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Review titled I need a GP appointment
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2025
Simple request you would think as not urgent (yet) so just a case of finding a spot with any GP so I can see one after the econsult form told me to. Turns out it's a krypton factor challenge where after being on hold for hours over 2 weeks ,and getting cut off several times I meet with attitude for simply asking 'how is this done?'. Staff would do well to remember the NHS is a state funded service ,please don't treat me as a disgruntled customer.
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about your experience and understand how frustrating this must be. We regret that you felt treated poorly. Our appointment/triage system has been significantly improved to allow more and better access to all patients and more efficiency in patient care. Please contact us directly so we can address your concerns and support you in getting the care you need. Thank you for your patience. Kind regards, James Wigg Management
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Review titled Responsive practise
Rated 5 stars out of 5
by Ursula Weiss - Posted on 28 January 2025
Friendly receptionist, same day GP call back, stool samples sent to lab without delay, results communicated by GP within two working days. Overall experience: speedy, friendly, professional.
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Ursula Weiss, Thank you for your positive feedback! We’re so glad to hear that your experience was speedy, friendly, and professional. We appreciate your kind words and will continue working to provide excellent care to all our patients. Kind regards, James Wigg Management
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Review titled Amazing dealing with call queue & accommodating
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
Received notification that apply with nurse cancelled due to illness - called to re-arrange appt and No 25 in queue. However, took a surprisingly short time waiting. Receptionist then quickly addressed my appointment for a time I could make. Much appreciated! And service as it should be.
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, Thank you for sharing your positive experience! We’re glad to hear that despite the initial wait, the receptionist was able to quickly assist you and rearrange your appointment. We appreciate your feedback and are pleased to know the service met your expectations! Many thanks, James Wigg Management
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Review titled Long term patient
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2025
No appointments. Not to see a dr even no same day urgent ones ,I am often told ring 111 in surgery hours, I am told go to A&E in surgery hours. Receptionists medically assess me and what they then pass on is often wrong. A doctor orders blood tests as I have to do this regularly and I always have to chase results. Been at this surgery over 20 yrs. Never ever did I think I would end up on here. Reposted with correct date
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about your ongoing difficulties in accessing care. This is not the experience we want for our patients. Your feedback is valuable, and we’re working to improve the appointment system and communication to ensure patients receive the care they need. Please contact the practice directly so we can address your concerns and work towards a solution. Thank you for your patience and for sharing your experience. Kind regards, James Wigg Management
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Review titled Not equal access to GP appointments
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2025
Eg of the norm, I am not getting any appointments with anyone. I am disabled,I have 'complex' needs, I don't use a phone because I cant use one. I use email or Relay which NHS says I can do to get a GP appointment . Here I have to ask for permission to do this, receptionists didn't even know what Relay is, so I cant use it here because no one responds to emails. Econsult is for very mild conditions so I am excluded there aswell. When I have been able and well and gone in I been told no appointments, ,me trying to prevent worsening health. I am also told no duty appointment unless you have a phone. Why? They get messages from local NHS running GPs telling them disabled patients need to communicate like this to get care so put a flag on the records. But they don't. That's a culture problem How about an actual GP partner replies and not problematic admin side?
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re very sorry to hear about the difficulties you’ve faced in accessing care, and we understand how frustrating it must be, especially with your complex needs. Your feedback is valuable, and we’ll work to address the issues you’ve raised, particularly around communication and accessibility for disabled patients. Please reach out directly to the practice, and we will ensure your concerns are looked into and addressed by a GP. Your health and care are our priority, and we want to find a solution that works for you. Kind regards, James Wigg Manegement
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Review titled Always confusion
Rated 2 stars out of 5
by Unhappy patient - Posted on 20 January 2025
Dear James Wigg Drs , For 20 yrs you tell us the phone system will be improved and yet at 8.35 too often there's 25 people ahead of me and then I get cut off. And why do you insist on 8.30 when this isn't working? It is impossible for my family to get to see a GP in an appointment planned ahead and there is no continuity so we get sick and then we have to try to use your urgent same day system and still there is too often no appointments and the whole admin team are a huge wall to try and get over. When sick. Why am I told I cant see a Dr and should see someone who isn't even a Dr by admin staff? You dont take messages properly so you dont improve. Not sure any Dr reads anything here The very few Drs we have seen in the last 4 yrs are lovely but lovely alone doesn't fix the systemic problems. Yours, Unhappy Patient
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, Thank you for your feedback, and we sincerely apologise for the challenges you've faced. We understand your frustration and are actively working on improving our appointment system and phone access. Patients are now able to request appointments throughout the day either via phone or via e-consult. Please contact the practice directly so we can address your concerns and provide a solution. We value your feedback and are committed to making improvements. Kind regards, James Wigg Management
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Review titled When will this get better?
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2025
My mother who is elderly and frail tried to get a GP appointment on the run up to Xmas which here includes the whole of November. She trys to ring but gets cut off or there are no appointments offered and no solutions. She had a cough getting worse looked awful but no GP is no GP. Decided to try see Xmas out and call back. Today ( 2nd Jan) I called right on 8.30 and then got cut off twice after 65 mins total waiting. At 10.10am I try the econsult as my mother's health is getting worse and we all have to go back to work so cant provide the round the clock care we have been doing. It was closed not open until tomorrow and thats just not good enough as this is a normal working day for the whole country . So, new year,same old excuses same lack of care as before for her. 2 things : Why is the practice taking on new patients when it can't cope with existing numbers? Why am I so very worried about what would happen if I raised a complaint?
Visited January 2025
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about your mother’s experience and understand how concerning this must be. It’s upsetting that you’ve faced these barriers when trying to get the care she needs. The practice has been working on improving access to appointments, and we now have appointments available throughout the day whether you call or use e-consult. our feedback is important, and we’d encourage you to reach out directly to the practice so we can look into this matter and provide the support your mother deserves. We understand your concerns about raising a complaint, and we are committed to ensuring your voice is heard without fear of retaliation. Kind regards, James Wigg Management
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Review titled No appointments - ever
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2024
I have a breast lump so I need to see a GP to diagnose me or to refer on. I ring 2/3 times a week right on 8.30 when the telephone lines open, I am never higher than 20 in the queue,it cuts off often and the rest of time they tell me here are no more doctor appointments. None at all not ever not one at all. This has gone on for months now and its brushed off as Ok i doubt they even keep track how many like me are turned away and theres no managers if I ask. Desperately worried,am I meant to go to A&E?
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about your experience and understand how concerning this must be. The appointment system has significantly improved to provide better access for all patients throughout the day. We encourage you to try reaching out again, and if you’re still unable to get an appointment, please consider visiting the practice in person or contacting NHS 111 for further guidance. Your health is our priority, and we want to ensure you get the support you need. Kind regards, James Wigg Management
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Review titled Too hard to get dr appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2024
I cant do the online form it isnt for chronic illness I been there queued up told nothing left until next month when only halfway through this month,next month diary not ready yet. Tel call so exoensive because they put me on hold a very long time they should have a freephone number. The people on the phone there try tell me I dont need a Dr when I do. Been trying 8 months now.
Visited December 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, We’re really sorry to hear about the difficulties you’ve faced in trying to get the care you need. Your concerns are completely valid, and we understand how frustrating this must be. The appointment system has improved to allow better access throughout the day. Please contact the practice directly so we can work together to address your situation and ensure you get the appropriate care. Kind regards, James Wigg Management