James Alexander Family Practice
Bransholme Health Centre, Goodhart Road, Bransholme, Hull, North Humberside, HU7 4DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly practice
Rated 5 stars out of 5
by Laura NESTI - Posted on 11 April 2025
I have only started the practice and the receptionist are so nice to me they have been listening to me about my health problems even when I got upset on the phone with my problems
Visited April 2025
James Alexander Family Practice has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2025
Have been seen for 2 appointments in the last week, both routine, one was cancelled due to staff sickness however I was contacted same day to rearrange Both nurses I engaged with were professional and the service I received amazing, I am a new patient to this surgery and already really impressed, thank you to all staff involved in arranging reviews etc.
Visited March 2025
James Alexander Family Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Mike Scott - Posted on 20 February 2025
Had an appointment to have marks on my back checked out, as my mum had skin cancer. The doctor was thorough in his examination and explained what the marks were. He prescribed me some cream and has booked me in for a further check up in a few weeks' time. I was made to feel at ease and was reassured that everything was fine. The GP was very friendly and welcoming.
Visited February 2025
James Alexander Family Practice has not yet replied.
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Review titled poor practice
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2025
rubbish service, just get passed around to be told they can refer me to lets talk, which i could have done my self weeks ago.
Visited December 2024
James Alexander Family Practice has not yet replied.
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Review titled Inefficiency resolved by receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2024
Had a responsible doctor review my treatment and medication and agreed to continue same and review again in 6 months. I messaged the practice after not receiving prescription and was informed it had been already sent. At pharmacy they confirmed a prescription was received but some of the essential meds were not included. I messaged then had to revisit the practice and fortunately the young receptionist listened to the situation and said she would request the remaining meds as a priority. One message to practice again and matters thankfully resolved.
Visited October 2024
James Alexander Family Practice has not yet replied.
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Review titled Good in parts
Rated 3 stars out of 5
by Anonymous - Posted on 15 October 2024
I was happy with the actions taken to resolve my problem today but even then it highlighted poor communication and a lack of GP appointments.
Visited October 2024
James Alexander Family Practice has not yet replied.
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Review titled No Appointments
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
I needed a fit note as I was recommended sick leave by a private health assessor. Called JaFP 18.10.2024. Was told I was not able to get an appointment whilst 15.11.2024. Appalling and not fit for purpose.
Visited October 2024
James Alexander Family Practice has not yet replied.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
I have been attending this surgery with the same problem for 3 months twice I have seen two different practitioners not doctors! To be told you need to see our physio as we can't refare you for images or give you a correct diagnosis as our physio is better qualified then us.i went to doctors last week got checked in to be told appointment had been changed until this week! Not by me it never! I returned this week checked in again to sit for 40 minutes still never got called through,I asked the receptionist how long I would be waiting to be told I'm ever so sorry your appointment has been cancelled at your request! Total rubbish why would I go to two apartments I need if and sit 40 mins each time if I had cancelled them! Why did the receptionist check me in and tell me to take a seat.i never get to see a doctor! I have full bloods done and it takes 4 months for someone to check them since it took over north point medical practice it has been a joke! They tell you that everything is OK then book you in with specialists at hospital and don't even tell you I only found out after I got a letter from hospital. I wouldn't recommend this surgery to anyone it is a shambles.
Visited September 2024
James Alexander Family Practice has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2024
While the receptionists are mostly pleasant to talk to, when requesting prescriptions they maybe only put them through 50% of the time. The training of the clinicians is questionable, firstly 2 clinicians saw my 3 month old son who said there was nothing wrong with him other than a cold, 24 hours later he's in hospital with bronchiolitis struggling to breath and dropping oxygen levels. In addition to this my partner was seen by a clinician back in May regarding ear issues, his health records show he has long term damage, called today to ask about his referral to the ear specialist he was promised there's no record of this ever being said and they called me a liar. Issues have resurfaced so called to make an appointment specifically asked no to see the same person, turns up for his appointment and what a surprise its the same person. Partners ears are leaking mucus looking discharge and blood, and he is in excrutiating pain, told there was nothing wrong with them and that this was normal. He's now also sat in urgent treatment centre hoping to see someone who is actually trained. This gp practice is the entire reason bransholme health centre uc is so busy as people get fobbed off by the untrained clinicians so have to attend uc to actually get some help. The practice needs a complete revamp or better still shutting down.
Visited July 2024
James Alexander Family Practice has not yet replied.
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Review titled Unprofessional staff
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
I attended this practice with my mother who is a patient on Monday after she had been taken by ambulance to HRI in the early hours of Saturday morning with breathing difficulties. She has chronic COPD. The paramedics in attendance thought that her condition was being badly managed by her GP as the medication she is currently taking is totally infective. I told the respiratory nurse practitioner about the episode and how we are very dissatisfied with mum's COPD management and the practice as a whole. The nurse practitioner just sat and cried, acknowledging that her crying was unprofessional. Needless to say, we are changing surgeries as this is not the only issue we have, others being never being able to see a doctor and mum having repeat prescriptions for drugs that are making her ill, with no reviews. Dreadful practice with no real handle on their patients.
Visited July 2024
James Alexander Family Practice has not yet replied.