Islington Central Medical Centre
28 Laycock Street, London, Greater London, N1 1SWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not as great as it used to be
Rated 3 stars out of 5
by Seika - Posted on 11 August 2023
Telephoned the surgery after recieving a text to call them. I was number 2 in line and still it took 46 minutes to get through to someone. The prior week I went into the surgery to book a same day appointment not aware that they no longer offer bookings onsite. The receptionist kindly booked an appointment for 11:10am as I was there already she said. I asked if I could wait and remained on site and was told yes. At 11:22am I approached the same reception to query the appointment as the time had passed and I wasn't called. She looked on the system and said she didn't understand what happened but would check. Other people were in line so she asked me to have a seat. She then attended to two people and although I made a point to sit in her line of vision, she seemed to have forgotten me eventhough she also passed by me twice. Another 30 minutes, I rejoined the reception line and was approached by another member of staff who had noticed I had been in the surgery for over 2 hours. This person seemed concerned and proceeded to help by asking another receptionist to check. Apparently, I was noted as not attended even though I never left the surgery, this was due to that I was never checked in by the first receptionist and same one who said she didn't know what happened and would check. This more helpful member of staff apologised and proceeded to check with the doctor to let him know and ask if I could be seen. The doctor saw me and I'm grateful. I was however upset that the first receptionist could not own her error and be honest and take the same actions as the member of staff who helped instead of being dishonest and then ignoring me. I've been with this surgery for nearly 20 years now but in recent times its become more challenging and confusing to deal with. Despite this it still has some familiar faces and GPs who offer great service.
Visited August 2023
Islington Central Medical Centre has not yet replied.
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Review titled Blood Tests
Rated 5 stars out of 5
by Lileath James - Posted on 27 June 2023
I had my bloods taken today - 27th June 2023 at 13:45 and the service received by the two members of staff there was amazing. I have a fear of needles and they were both so kind and gentle and spoke with reassurance. They were both lovely. Thank you.
Visited June 2023
Islington Central Medical Centre has not yet replied.
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Review titled Wonderful Paediatric GP
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
Our GP was kind and sympathetic to us in our appointment; and we received helpful advice from him delivered in an easy to understand way, and his respectful and gentle manner towards our child helped us stay calm when we were very worried.
Visited May 2023
Review titled Islington Central Medical Centre
Replied on 09 May 2024
Dear Parents, Thank you for your very kind feedback. We will pass this along to the GP concerned, as well as sharing it with the rest of our staff. We agree that it is important that advice is delivered in an easy to understand way, and we are glad that we were able to calm your worries. Kind regards, Islington Central Medical Centre