Islington Central Medical Centre
28 Laycock Street, London, Greater London, N1 1SWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Islington Central Medical Centre.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by L Hollande - Posted on 02 June 2024
The phones were answered promptly. Appointment was made on the same day, and time of my choosing. As I would expect the doctor was friendly and very helpful. All the staff, professional, and helpful.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 04 June 2024
Dear Mr Hollande, Thank you very much for taking the time and trouble to formulate your feedback. We’ll share this with the team, and it will encourage us to maintain the standard and try even harder. Kind regards Islington Central Medical Centre
-
Review titled Efficient Practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2024
I arrived earlier than my appointment and the receptionist tried to see if they could see me earlier. They didn’t but she did try which I appreciated as I am feeling very poorly. The check in was quick and efficient.. The young doctor I saw was very pleasant. So far the medication he prescribed has not worked and I am hoping that will change.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 18 October 2024
Dear patient, Thank you for taking the time to leave us this review, especially as you are not feeling very well. I think you’ve highlighted something so important about the ethos of our surgery: sometimes we physically cannot achieve everything to accommodate a patient, but you can guarantee that we are trying to achieve it! I am sorry the medication isn’t having an immediate effect, sometimes it can take a little time to work, and we are hoping it has worked by now. On the slim chance it hasn’t improved or your condition is deteriorating, please ring us or seek medical advice again. Kind regards, Islington Central Medical Centre
-
Review titled Good practice
Rated 4 stars out of 5
by Tamara Lesniewska - Posted on 21 May 2024
Good and effective service, quick response via online consultation. However, it was difficult to find option for online consultation on the website and the hours to submit request could have been longer. Respond from the practice was quick an efficient:
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 01 November 2024
Dear Ms Lesniewska, Thank you for this thorough and well-balanced review. Listening to patients is one of the ways we evaluate our service and look for areas of improvement. Patients, like yourself, have such a unique perspective on the working of the surgery and so your voice is highly valued. We are so pleased that the process was efficient, and we will feed your suggestions back to more senior staff. Kind regards, Islington Central Medical Centre
-
Review titled Very efficient
Rated 5 stars out of 5
by Claudia - Posted on 08 May 2024
I want to tanks to the GP for my experience and very well done service and especially to the doctors for their care and very helpful and supportive. That day I was very stressed and depressed but the doctor was able to calm me down and help me through the situation I experienced.
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 09 May 2024
Dear Claudia, Thank you very much for your kind and generous words. We know that things are difficult in the NHS, and having to wait for appointments can be very stressful. It is most important what actually happens in consultations, which you have highlighted in your helpful feedback. Kind regards, Islington Central Medical Centre
-
Review titled Exemplary care
Rated 5 stars out of 5
by Polly - Posted on 02 May 2024
The receptionists are helpful and kind. I am able to see my chosen doctor on request, which allows continuity. The doctors listen patiently, and take the necessary action to help me. I am very grateful to all of them
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 16 May 2024
Dear Polly, Thank you for you kind and generous feedback, which we will share with the rest of the team. Kind regards, Islington Central Medical Centre
-
Review titled Still waiting
Rated 3 stars out of 5
by Linda Schembri - Posted on 05 April 2024
Filled in an e consult before Easter about a ongoing issue .no one has contacted me,phoned on Wednesday,told I was on the list for locum doctor to phone me and they would chase up. Still no response. Very disappointed.
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 16 May 2024
Dear Ms Schembri, Thank you for your feedback. As you know, this matter was investigated. The surgery and the team had made extensive efforts on your behalf to resolve an issue. Unfortunately, there are certain factors beyond the control of the practice. Kind regards, Islington Central Medical Centre
-
Review titled Always cared for me
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
I have been with this GP practice all of my life and they have always been there throughout all my ailments such as musculoskeletal conditions and chronic asthma , I have recently been diagnosed with disc degenerative disease and osteoarthritis in the lower spine and they have been supporting me with that for over 3 months with all the right medication and advice to help me stabilise this condition and prevent it from deteriorating anymore and it has helped me regain some control of my life and given me confidence to get back to some normality.
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 01 November 2024
Dear Patient, Thank you so much for taking the time and trouble to write this review, it genuinely brings a smile to our faces knowing that our patients feel well supported. From the sounds of it, you’ve had some major challenges with your health but continue to battle onwards. Our goal is not only to manage our patients’ health but to help you live your life as fully as you can and regain the control you were talking about. We know that osteoarthritis and disc degeneration can be a really challenging to live with and we are glad we have been able to help you! Please do not hesitate to contact us if you need us. Yes, you are the one living with the condition, but for as long as you are at ICMC, you are not the only one working to manage it! Kind regards, Islington Central Medical Centre
-
Review titled Lovely practice and efficient staff
Rated 5 stars out of 5
by Margaret Ita McDonnell - Posted on 27 June 2024
Lovely Dr on hearing my voice.came to reception and was most helpful. The system of waiting for an appointment is a bit of a drag: the waiting time is a bit annoying. I appreciate that the receptionists are dealing with clients at the desk.
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 18 October 2024
Dear Ms McDonnell, Thank you for taking the time to leave us this review, we know you are busy, and we appreciate you helping us to evaluate our performance. One of the many things we love about our surgery, is how personable it is and the relationships we’ve been able to build with our patients. We are sorry for the waiting times and thank you for your patience and understanding. Our receptionists do a fantastic job of coordinating schedules, taking phone calls, talking to patients in the reception and several other duties; it is a challenging job, but they do a wonderful job! We all appreciate your patience and understanding! Kind regards, Islington Central Medical Centre
-
Review titled Great gp practice
Rated 5 stars out of 5
by Karen Clark - Posted on 12 May 2024
I was seen very fast as to my concern and then referred very quickly and was seen in two weeks of referral . Very helpful receptionists and Doctor .
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 16 May 2024
Dear Ms Clark, Thank you for you kind and generous feedback, which we will share with the rest of the team. Kind regards, Islington Central Medical Centre
-
Review titled Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2024
I attended prior to having a hearing test. The GP I saw explained the process and conducted some tests, for example to make sure I had no ear wax. All well done and I quickly received an appointment for a full hearing test which I have had - excellent and now just waiting to get my hearing aids fitted in June 2024. Very pleased
Visited April 2024
Review titled Islington Central Medical Centre
Replied on 01 November 2024
Dear Patient, Thank you giving us this feedback and outlining the process for other patients who may be in a similar situation to yourself. One of the best ways to reassure patients is letting them hear from other patients so thank you for bravely sharing. Hearing is such a valued but unappreciated part of our daily lives and so it's important we run the most suitable tests and address any issues quickly. We are happy we could do this for you, and we hope that the hearing aid fitting went well. Kind regards, Islington Central Medical Centre