ISLAND HEALTH
145 East Ferry Road, Isle of Dogs, London, Greater London, E14 3BQContact details and opening times
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Reviews
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Review titled Urgent repeat prescription denied by doctor .
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
My father had a heart attack and was atmitted to hospital. He stayed there for 10 days and a stent was fitted . On his discharge his repeat prescription was denied by the doctor . I was told by the chemist to speak to the doctor the next day. My father is 70 years old. He is on 12 different medication , he went to bed with no medicine today . I need to call the doctor tommrow.i even beg the chemist for medicine he refused. My father is on repeat prescription for the last 2 years on the same medicine.after 9am it's impossible to call island health.
Visited August 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you, Practice Manager.
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Review titled Impossible to get an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Today i am de-registering from this GP. If you are thinking of being accepted as a patient, don't even think about it. It's impossible to get an appointment. The people on the phone are gatekeepers and it's nearly impossible to speak to the doctor. I have failed dismally to even get a telephonic appointment since i joined them. I was straight up told to call 111 on two occasions now. What's the use for GP if i am told to call 111 all the time?
Visited August 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled From Great to Bad to Great to worse!
Rated 2 stars out of 5
by Mash Khanom - Posted on 19 July 2023
What is this diabolical new appointment system, where one cannot pre-book appointments? I have tried to make an appointment for my toddler for almost 2 weeks; on the E-consult from 7:50 sharp for the 8am opening and by 08:10 on the phone - the same message - you have no appointments available. Whilst, I appreciate the constraints the practice experiences having been a patient for almost 20 years - and often, been compassionate and understanding when the service has fallen short of patient standards. I cannot simply reason with how this could be safe - when a mother cannot make an appointment for her 2 year old for almost 2 weeks? Appalling!
Visited July 2023
Review titled ISLAND HEALTH
Replied on 04 September 2023
Dear Mash Khanom, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Wasted my time once again
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
I had a blood test appointment and as always there was an issue.. The nurse was not able to see the request on the screen and she told me to talk to the doctor again to send a blood test request. It’s not the first time happening, I hardly book an appointment with the nurse then she tells she can’t see the request on her screen. I’m not sure if the doctor is not able to use the system or the nurse is not able to see what requested.. waste of time…
Visited June 2023
Review titled ISLAND HEALTH
Replied on 21 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. please can you contact me at islandhealth.admin@nhs.net so we can look into this further. Thank you Michelle Practice Manager.
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Review titled Swift response
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
I submitted an online consultation on the morning. I was contacted within an hour and offered an appointment that afternoon
Visited June 2023
Review titled ISLAND HEALTH
Replied on 21 June 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Saw GP yesterday afternoon- got a text through with an appointment with sdec tomorrow morning Another Doctor called to check that I gad received an appointment Called GP surgery spoke to Receptionist who was super friendly and efficient Very impressed!
Visited June 2023
Review titled ISLAND HEALTH
Replied on 03 July 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you Practice Manager.
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Saw GP yesterday afternoon- got a text through with an appointment with sdec tomorrow morning Another Doctor called to check that I gad received an appointment Called GP surgery spoke to Receptionist who was super friendly and efficient Very impressed!
Visited June 2023
Review titled ISLAND HEALTH
Replied on 22 June 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you, Practice Manager.
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Review titled Terrible service
Rated 1 star out of 5
by Parv - Posted on 29 June 2023
I can’t believe how bad GP surgeries have become and why is it so difficult to get an appointment? Online consultation system is so confusing also I couldn’t access it even first thing in the morning, I was on it at 8am and same message keeps popping up to try again the next day and on the phone the receptionist says maybe the capacity has reached for the day how is it that possible at 8am that’s when both the online and phone system opens. It’s all lies very disappointing and shocking how bad things have become since I last visited the surgery. I don’t often visit or call the GP didn’t realise it’s become like this. Receptionist on the phone are rude sound so miserable and unhelpful, I mean if your not happy go into another profession why ruin the mood of others. I’m very upset I’ve been with Island Health my whole life this is not how it used to be. I’m sure the management have changed and it’s terrible now!
Visited June 2023
Review titled ISLAND HEALTH
Replied on 03 July 2023
Dear Parv, Thank you for your feedback. We are sorry to hear that you had an negative experience. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. On 29th June was an exceptional day as we are having planned building work for which all patients were advised of via text as we anticipated there maybe a few issues, however, we remained open and provided a full service albeit slightly slower than usual. We are sorry we did not meet your expectation and hope to provide a better service going forward. The management has changed hence the building work to improve the service for staff and patients you patience in this matter is appreciated. Yours sincerely, Practice Manager.
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Review titled Best GP in Tower Hamlets
Rated 5 stars out of 5
by Muzzammil - Posted on 22 May 2023
Despite all the challenges of a growing population and reduced funding, Island Health has been providing an excellent service to our local community in the Isle of Dogs. The doctors are always helpful, always considerate and reply to consultation requests in a timely manner. Our whole family is very lucky to be looked after such a fantastic group of clinicians. The specialist nurses are also very excellent. Thank you Island Health for all you’ve done for us over the last 20 years.
Visited May 2023
Review titled ISLAND HEALTH
Replied on 23 May 2023
Dear Muzzammil, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank You, Practice Manager.
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Review titled Real people!
Rated 5 stars out of 5
by Rachael Crellin - Posted on 25 May 2023
Something's changed....something good ..I've been feeding back about the impossible telephone service for some time...you've changed it ..it's great! Your new patient navigators are real people who ..so far..have put me through to the right services at the right time. I wait in a q still...but it's a lot less time. Thanks for changing this ...your staff are excellent...not perfect..nothing is...sometimes I need to re state and explain...but thank you very much. This decision has transformed my experience with you. Bravo to the decision makers who have obviously listened to patient feedback.. and acted. Almost make me want to resume my career in service improvement!
Visited May 2023
Review titled ISLAND HEALTH
Replied on 21 June 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve our service. If you have any further questions, please do not hesitate to contact us at islandhealth.admin@nhs.net. Thank you.